401 Dixie Volkswagen

Terrible experience with inappropriate sales pressure! My daughter recently purchased a new Passat and 410 Dixie was the nearest VW location to my office. So we went at lunch time for a test drive of the J My daughter recently purchased a new Passat and 410 Dixie was the nearest VW location to my office. So we went at lunch time for a test drive of the Jetta and Passat. My daughter booked t appointment and sales representative had to be corrected several times on the time of the appointment. the call was not friendly. We arrived with the intent of purchasing and after test drive had decided to purchase Passat. We asked for a quote and there was other packages added which we did not ask for. Then we asked for best price. the sales representative got his manager who sat in front of us and the tough selling started. I was asked to make an offer!! So I explained that I do not play games and wanted their price. He said 29k and then asked him to confirm and he said i did not offer that but it could be a possibility. My daughter of 20 years and her first car purchase experience wanted to leave and we did leave and I agreed to call them back but would go to another garage. I called VW Oakville and a German speaking person answered and said he would get back to us but never did after giving him my cell number! Then on to Bramgate and what a different experience! Professional, competent and helpful. I would strongly suggest that you have some independent reviews carried out by 3rd parties as my daughter would not have bought a VW only for the experience at Bramgate!! More

Robbery Multiple visits for same issue. I'm turned off of all VW cars. Feel like I'm throwing money away. I'm tired of going back for same issue. Multiple visits for same issue. I'm turned off of all VW cars. Feel like I'm throwing money away. I'm tired of going back for same issue. More

Happy with my seller Just bought a VW Jetta TDI and it was a pleasure doing business with Rashemn,it was a very relaxed atmosphere no pressure just very informative and a Just bought a VW Jetta TDI and it was a pleasure doing business with Rashemn,it was a very relaxed atmosphere no pressure just very informative and answered all my questions. Very happy with my purchase Thank You Rashemn . More

Horrible service Came in to service my car. Asked for a shuttle, as I was doing it on my break. My workplace is literally 5 min drive. About 30 min walk. Was told it w Came in to service my car. Asked for a shuttle, as I was doing it on my break. My workplace is literally 5 min drive. About 30 min walk. Was told it will be 10 min before someone could drive me. After waiting for about 45 min, asked if I was still getting a shuttle. Was told another 5 min. After waiting for an additional 15 min, someone approached me and told me car was ready. I paid for my service and literally waited another hour before my car was ready. In total 2 hours wait. No excuse to lie to your customers. Horrible, horrible. I will look for another Volkswagen that charges exact same for service but with better customer service More

New purchase of 2016 VW Golf I recently purchased and had delivered a Golf from 401 Dixie VW. Alex was helpful in answering questions while at the dealership as well as follow-on I recently purchased and had delivered a Golf from 401 Dixie VW. Alex was helpful in answering questions while at the dealership as well as follow-on inquiries via email during the research and purchasing process. The delivery process was straight forward and was offered multiple times to have additional questions answered regarding the features of the car that was delivered. More

Battery change I own a rare 2008 Volkswagen R32 1287/5000 produced only in the USA market. Went for a battery change and they put the new battery on my passenenger I own a rare 2008 Volkswagen R32 1287/5000 produced only in the USA market. Went for a battery change and they put the new battery on my passenenger seat!?! The battery left a mark on the leather! What kind of mechanics are these? I take pride in my vehicle owned it for just over 5 years and this is disgusting. I try to keep my car in perfect condition. A simple battery change they can't even handle. I suggest Pfaff tuning the hr rate is almost the same but they take pride in their work not like these butcher vw mechanics. Yorkdale vw sucks to, over tightened my oil filter about 2 years ago never went back. Queensway vw, bad customer service. Volkswagen needs to step up their customer service! I give 0 stars out of 5 ! Only one employee Nick was good that's it. More

All about the sale Not a place that's comfortable they look down on their customers .. Aggressive with their sales, if they smell fresh meat (if you don't do your homewo Not a place that's comfortable they look down on their customers .. Aggressive with their sales, if they smell fresh meat (if you don't do your homework ) you will get taken advantage of . they will not educate you the less you know about what your buying the more they will charge you with unnecessary fees. They are sharks and when the smell blood they swarm. Do not go here especially if you are shopping for a new car. The sales team is exactly that all about the "sale" terrible customer service , dishonest . starting from the top down More

Horrible experience- The worst sales experance ever. Horrible experience- sales reps with bad attitude and aggressive bad language. Putting clients down as if they do not know what they want in life and Horrible experience- sales reps with bad attitude and aggressive bad language. Putting clients down as if they do not know what they want in life and cars. pressured us . Probably one of the worse customer service I've ever experienced in a car dealership. I've never felt more judged or unsatisfied. They eventake copies of your driver license before talking to you or showing you cars... More

Bunch of conartists STAY AWAY FROM THIS STEALERSHIP Took my car for a possible trade in appraisal and the low balling game started already by telling me the tires are bald at 38000 KMS which are NOT , Took my car for a possible trade in appraisal and the low balling game started already by telling me the tires are bald at 38000 KMS which are NOT , after market touch screen GPS multi media system that is plug and play has lowered the value of the car !!!!! Clear BS tactic , the car has been painted partially just to further downgrade the real value of the car . Was offered at least $6000 lower than what the car is worth . For all you new buyers stay away from this con place and NEVER EVER trade in your cars to them or you will lose thousands of dollars . I was asked no less than 5 times what do I expect to get for a trade in hmmmmm ??? I wonder why ? More

Overall Great Experience I had a great experience at Dixie 401 Volkswagen. The salesperson Rashemm Saigal, whom I dealt with was fabulous from start to finish. He tried to und I had a great experience at Dixie 401 Volkswagen. The salesperson Rashemm Saigal, whom I dealt with was fabulous from start to finish. He tried to understand all of my needs prior to showing me any vehicles and then sat with us for a while to negotiate in regards to price.All of the individuals at this location were very friendly and ready to assist. It's been about a month and Rashemm is still following up to ensure everything is great and I love my vehicle. Great experience and I would highly recommend! More