401 Dixie Volkswagen

Terrible customer service and no consideration for your used vehicle purchase, buyer beware. I had purchased a Volkswagen Jetta 2019 which I had placed a 3000 deposit for because upon test drive the car wa used vehicle purchase, buyer beware. I had purchased a Volkswagen Jetta 2019 which I had placed a 3000 deposit for because upon test drive the car was mechanically good and ran well. However, the condition of purchase was that the bumper get repainted because it was badly damaged by stone chips to which the sales agent agreed. After giving the deposit on the vehicle, I left the dealership and was to pick up the vehicle at a later date giving them ample time to repaint the bumper. So, when I called in to check the status of the vehicle to my surprise the sales agent dealing with my purchase had quit which was a red flag for me. No big deal, they assigned me another agent. Finally, I was called that the car was ready to be picked up, and when I show up these guys had only painted the front lip of the bumper (which was also a colour mismatch) leaving the rest of the damaged bumper untouched. I also noticed a part on the quarter panel paint was bubbling up which I know would be a rust problem for me in the future. I found this to be ridiculous and when I brought it up to the new sales agent and he offered me a loaner in the meanwhile so they can repaint the bumper which in the end I never got. When I brought up the rust problem he just kept repeating that the manager wouldnt do anything about it and it seemed like they didnt even try to make an effort to make things right. So I agreed to leave the car in the dealership for them to do their job, in which they did a good job, but after several uber trips from scarborough I had enough of their service. I thought all was said and done, but it wasn't. I hadn't even made my first car payment and on my way home from the dealership to scarborough the rearview mirror falls off the windshield. When I called the sales agent and told him about it he just kept saying there's nothing we could do about it. It's funny because I had personally overlooked many potential cars to go with a VW dealership thinking they take good care of their cars with quality service but I was dead wrong. It seemed like their main concern was getting the car off the lot and taking these further issues with the car off their hands. Approximately $23k car from a VW for me to take it to another mechanic and fork up $700 to get the rearview mirror and all its parts repaired. Great customer service VW Dixie! I am highly disappointed in their service and considering their safety protocols in selling used vehicles I would have thought they would have repaired the rearview mirror for me before having me drive it on the road. So thank you for that. This is the second time I'm buying a VW vehicle and the second time around was at this dealership. I will never recommend their services after this horrible experience. Had I known I would have ran into all these issues I would have never even bought the car. More

Stick to this dealership for about 15 years now, always excellent service and wonderful atmosphere. Sunny of the service department is very experienced and professional person. The best dealership, the bes excellent service and wonderful atmosphere. Sunny of the service department is very experienced and professional person. The best dealership, the best team in Ontario! More

I purchased a Certified Pre Owned Atlas, and it was immaculate and I’m thrilled. The service from Walied Owainat was above and beyond because he walked us through the purchase process remotely and ans immaculate and I’m thrilled. The service from Walied Owainat was above and beyond because he walked us through the purchase process remotely and answered all my questions immediately. He was very detailed oriented and ensured that I was comfortable and understood the process. I recommend when going to 401 Dixie auto mall VW go see Walied More

I purchased a new crossover and it looks great, but the service from Walied Owainat was just as amazing as the truck. I recommend when going to 401 Dixie auto mall VW go see Walied. service from Walied Owainat was just as amazing as the truck. I recommend when going to 401 Dixie auto mall VW go see Walied. More

I am driving my new electric Volkswagen ID. 4.. I would recommend Sana. Thanks Sana! 4.. I would recommend Sana. Thanks Sana! More

I purchased an suv through Sana at Dixie Volkswagen She paid attention to small details and always had my best interest at heart I would definitely recommend using Sana to help you with your next purchase paid attention to small details and always had my best interest at heart I would definitely recommend using Sana to help you with your next purchase She made the purchase a very smooth and seemless one More

We have been a loyal customer for the last 15 years at 401 Dixie VW With atleast 5 vehicles purchased This is the first time ive been very disappointed The sales person representative was ALI 401 Dixie VW With atleast 5 vehicles purchased This is the first time ive been very disappointed The sales person representative was ALI AFTER EVERYTHING IS A DONE DEAL AND THE VEHICLE IS PURCHASED ALI WILL TREAT YOU LIKE A GHOST LIKE YOU DONT EVEN EXIST Be Very Careful at this person He was friendly and helpful at first but as soon as you signed the papers and its already a done deal Any other concerns or questions he will never reply or answer your calls anymore Wont ever recommend this Person named ALI And will send a review about this to all Consumer Reports Canada UNBELIEVABLE More

I bought a car from this location a week ago, a Jetta GLI. The sales rep what Jamal Ghimouz. He took good care of me and help with all that needed to be done. The car is in excellent shape, cleaned and GLI. The sales rep what Jamal Ghimouz. He took good care of me and help with all that needed to be done. The car is in excellent shape, cleaned and beautiful. If you are looking to buy a car from this location I would recommend asking for Jamal, I know that he cares and will work to make you satisfied. Tim Happy Customer More

I ordered a 2023 Volkswagen with 401 Dixie Volkswagen, and unfortunately, they cancelled my order last minute without any explanation. Despite having already set up insurance, placed a deposit, and prepar and unfortunately, they cancelled my order last minute without any explanation. Despite having already set up insurance, placed a deposit, and prepared a bank draft for delivery day, they still held onto my deposit for weeks without providing any updates or information. The lack of communication and professionalism from 401 Dixie Volkswagen is completely unacceptable. It is disappointing to see a company that claims to value customer satisfaction provide such poor service. I would strongly caution potential customers to avoid doing business with this dealership. Overall, I cannot recommend 401 Dixie Volkswagen based on my experience. I hope that my review will help others avoid similar disappointments and encourage the dealership to improve their service for future customers. More

Bought a used vehicle at this location. The salesperson was excellent. No pushy sales tactics or add ons. Extremely happy with the vehicle and the service I received. I would definately buy The salesperson was excellent. No pushy sales tactics or add ons. Extremely happy with the vehicle and the service I received. I would definately buy from this location again. More