401 Dixie Mazda

They were all fantastic!! I went to the dealership looking to solve an issue with my current Mazda CX5, not only did they solve the issue, but they were all so helpful and prov I went to the dealership looking to solve an issue with my current Mazda CX5, not only did they solve the issue, but they were all so helpful and provided such great customer service that my husband and I decided to buy a new Mazda CX5 2017. Both Atif, the salesman that we dealt with and Osman were so friendly, easy to talk to and good listeners that they were a pleasure to work with. I really appreciate all the work they put in and also answered all of our questions in a very friendly and open way. Thank You. More

Great Experience Everything went really well with the purchase of my New 2018 Mazda, all our questions were answered and they did everything they could do to help us. Everything went really well with the purchase of my New 2018 Mazda, all our questions were answered and they did everything they could do to help us. Great place for great service. Thank You. More

Best dealership ever!!!! Great staff ,very knowledgeable and friendly. If u looking for mazda that's the dealership u want to go. They will treat u like family and help u out Great staff ,very knowledgeable and friendly. If u looking for mazda that's the dealership u want to go. They will treat u like family and help u out any possible way. More

Lovely Experience taking home a new CX-5 Upon entry to 401 Dixie Mazda I was greeted by very friendly sales associates. Noman Khan took excellent care and time to ensure that there was a posi Upon entry to 401 Dixie Mazda I was greeted by very friendly sales associates. Noman Khan took excellent care and time to ensure that there was a positive experience looking at a brand new CX-5 GT. He as well as the financial manager, Josue, and the delivery coordinator, Osman, were extremely helpful, knowledgeable, upbeat, positive and understanding. I will be returning to 401 Dixie Mazda for my vehicle servicing, future car purchases and have shared my positive experience with family and friends. Keep up the wonderful work! More

They are crooks. They know it. Let me preface by saying I'm an absolute idiot for deciding to buy a car from them and I'm 100% aware. Extenuating circumstances were that I had just Let me preface by saying I'm an absolute idiot for deciding to buy a car from them and I'm 100% aware. Extenuating circumstances were that I had just been in a car accident AND then hit by a car. So safe to say I wasn't in the right state of mind, nonetheless signing the contract was my fault. However, I do want to expose their shady tactics. Firstly, the SENIOR financial manager lied to my face and said that I could only get approved a loan at x interest rate on the contingency that they struture the loan with warranties to protect the car... Okay first red flag because I don't see how two and two connect. Secondly, he rushed me to come in and sign before dealership closed to get everything signed and sent to the bank or they may not get the same rate. Thirdly, he didn't go over the contract and rushed me to sign and immediately take away the paper, not providing me with signed copy or bill of sale until after delivery. So I spent the next few days asking for my copy and in limbo about what I had just gotten into. Fourthly, come to find out he sold the car over MSRP advertised by dealership. Fifthly, they in no way plan to rectify this. all in all I take responsiblity for being a first time buyer and not being sure what I was getting into but the outright lies and shady tactics are pretty despicable. I took my bill of sale to another dealership to determine trade in value and they looked at it and basically said I got robbed. 0/10 would recommend. More

Worst car dealership experience ever When I first inquired about a CX-5, Ishan Rehal called me and promised to email me the VIN (for insurance). No email came, so I had to call the dealer When I first inquired about a CX-5, Ishan Rehal called me and promised to email me the VIN (for insurance). No email came, so I had to call the dealership. I tried then to switch sales people to Noman (who seemed friendly and more attentive), but ended up giving Ishan another chance. Big mistake... Every time we visited, we waited forever while Ishan dealt with other clients. On average, it took me 90 min just to do a test drive. The day we wanted to buy, we wasted 4h in there before getting our deposit refunded and leaving, furious... I understand if somebody gets busy one day, but this happened multiple times. The worst day was in early Sep, leading us to walking out and never returning. We didn't negotiate or lowball the price of our 2nd hand CX-5 but we did want the car certified so it gets safetied and we get the PT warranty, etc. After negotiating and waiting in Ishan's office for a long time, he came back and said that was possible and moved us onto the financing guy. The financing guy talked us through coverage options, then realized we hadn't been shown the carfax report yet, and was even more surprised at our reaction to the final bill, which Ishan had strategically not shown us. (He just told us the monthly rate.) Not only were we charged for the certification, but they had also added an additional $500 insurance charge, which they claimed they had to put on to protect the car while it was on their lot. Why do I need to pay for the dealership's insurance? Anyway, we escalated, and sat through 3 more discussions with Ishan and his sales manager. Turns out the deal he had offered us was not okay with his boss. He called it a "miscommunication". Really? How about a lie? We got our deposit back and left, furious. We ended up going to Yorkdale Mazda, buying a similar car with a 1.5K higher price tag, but ended up paying *lower* monthly payments by $20. (Same term, rate, down payment, coverage, etc.) Clearly the 401/Dixie guys were doing something funny with the numbers. All this time we were going to Mazda dealerships thinking they were legit. The crap we dealt with reminded me of the worst stereotypes of used car salesmen: underhanded, deceptive, uncaring, don't give a f. I don't write many negative reviews for products or locations, but this experience was so bad, I feel compelled. I'll be sending a formal complaint to Mazda Canada about this. UPDATE: corrected salesperson's name to Ishan. Imran was the financing specialist who dealt with us professionally. More

Best experience buying my first SUV! I feel very grateful for the help I have received yesterday form the amazing team at the 401 Dixie Mazda, Mutee Salama and Ishan Rehal. We also had a I feel very grateful for the help I have received yesterday form the amazing team at the 401 Dixie Mazda, Mutee Salama and Ishan Rehal. We also had a pleasure of meeting a very helpful and funny Noman Khan. Thank you for helping me and my brother with a purchase of Mazda CX-5 (super happy!)! Yes - we bought the same cars, again - just this time, not on the same day and not the same colour! :) I also should mention, my brothers girlfriend is a happy owner of the new Mazda 3 Sport. We are Mazda family now! :) Thank you again for your wonderful help - much appreciated!!! More

Best experience buying my first car! 401 Dixie Mazda made the experience of buying my first car a very enjoyable one. Everyone was extremely friendly and attentive. Excellent customer ser 401 Dixie Mazda made the experience of buying my first car a very enjoyable one. Everyone was extremely friendly and attentive. Excellent customer service! Noman, Ishan and Osman were an absolute pleasure to work with. They made sure that buying my first car was a very positive and exciting experience. They surpassed all my expectations and my family and I were very impressed with them. I will definitely be returning to 401 Dixie Mazda and I would highly recommend them to anyone who is thinking of getting a car. More

STAY AWAY!! All the poor reviews are true, they're smiles when purchasing, and once you signed. They're nowhere to be found, won't pick up calls or reply to texts All the poor reviews are true, they're smiles when purchasing, and once you signed. They're nowhere to be found, won't pick up calls or reply to texts. Even if you show up, they'll be "busy". They constantly lie about what they're selling (parts, service, warranty, etc) and when you find out, they act like you misunderstood. Salesman and Finance managers are dishonest, condescending and rude! Mazda has great cars, but this place is toxic! Do yourself a favour and go to another dealership. More

Excellent Service I had an amazing experience purchasing a car and the staff were awesome. They helped me throughout and offered me a nice advise. I would recommend the I had an amazing experience purchasing a car and the staff were awesome. They helped me throughout and offered me a nice advise. I would recommend them to everyone looking to buy a car.. More