401 Dixie Kia

Just wanted to say thanks to the whole team at 401 Dixie KIA and a special one to Jordan and Bill. Got my Rondo a few days ago and I’m in love with it. It’s an amazing car and very roomy as well. When we KIA and a special one to Jordan and Bill. Got my Rondo a few days ago and I’m in love with it. It’s an amazing car and very roomy as well. When we first walked in we were greeted by Bill, which was very nice and listened to all the things I was looking for on my new car. Since it was a busy Sunday and all of the sales people were busy with other customers, Bill called Jordan (who was off that day) to come in and help my family. Jordan was very pleasant and made us feel the most important people around. He expedited the delivery date for the day I needed the car ready and even made sure I got the top of the line navigation system installed. On the day of the delivery, even though Jordan was off, he came by at a scheduled time to personally take care of the release of my new Rondo. He didn’t rush and took the time to go over all the paperwork and explain in details all the features on the car. The next day when I called about an issue with my Sirius satellite radio, Jordan was happy to schedule a time with the Service Department to have the navigation system looked at and added some extra features at no extra cost. Jordan really ensures that his customers are completely happy not only during the sales transaction but afterwards as well. So if you are thinking of purchasing a new/pre-owned car you can assure that Jordan will be there to help you all the way through. More

When i entered this Kia dealership, I was amazed at the level of professionalism. The staff including the service center people were extremely friendly. We came to test drive a car without an expectation t level of professionalism. The staff including the service center people were extremely friendly. We came to test drive a car without an expectation to buy one. Little did we know, in couple of hours we were engaging in negotiations to buy an car, so it was really exciting. After a little while we were able to negotiate a deal for my Sorento, i paid the down payment, and when we were going to sign the papers, i noticed that what we discussed with the sales representative was not reflected on the final contract. What was negotiated with the sales reps were a V6 engine however when signing the papers it was a V4 (the difference in price is about $2500). After spending nearly 5 hours at the dealership, i was really really upset (maybe a little pissed), since this is a huge mistake by the dealer. If i did not notice this, and if i signed the papers, i would be driving a V4 thinking its a V6 (although i would know the difference). I don't know if this was intentionally done (at least i hope not), Jordon did apologize as being a glitch in the system, where he was negotiating with me a V6 however the quote that he received (over the phone from another dealer)was for a V4. But what suprises me is that, wouldn't an experienced sales rep know if a price is too good to be true? How would someone not know the price of a V6 or v4 (if this is what people do for a living), and simply binds in a negotiation with a client. Since it was a mistake on their part they quickly gave my deposit back and walked us out. For a dealership this big, this is not acceptable. I would have expected the manager to come an apologize for this huge mistake, but they shrugged it out, and i was in no mood to stay there longer. I do not know if i would recommend this dealer to my family or any friends, however in all fairness, they do have good reviews on this site, but i think people should just be cautious with this dealer and any dealers in general. My suggestion to every buyer: Read every single thing before you sign, get everything in writing and not get carried away with the excitement. Worked for me. More

I haven't purchased a vehicle for the past 7+ years. I found my experience extremely positive from start to finish. I have been on some car dealership lots that were a nightmare! They were ready to answ found my experience extremely positive from start to finish. I have been on some car dealership lots that were a nightmare! They were ready to answer any questions I had, and went above and beyond when explaining additional features included with the vehicle. Rob even helped me set up my bluetooth....which I use often! Melissa, who dealt with the financial aspect of the sale, was AMAZING, she explained everything in clear detail, recommended coverage that was applicable to me, and made the whole process easy! I would recommend this dealership to anyone, they efficient, knowledgeable and friendly what more can you ask for! More

Given the limited time I had at any given visit with Rob he made the transition from my loved 2010 Kia Soul to my 2012 Kia Soul - SEAMLESS!!! I appreciated that he worked on every detail and even remembere he made the transition from my loved 2010 Kia Soul to my 2012 Kia Soul - SEAMLESS!!! I appreciated that he worked on every detail and even remembered my special requests, very thoughful personalbe guy! More

Originally I came in to Dixie Kia to have my 03 Sorento serviced but decided to trade it in for a new Sorento (13). Sky was extremely helful in answering all my questions and made my experience a pleasant serviced but decided to trade it in for a new Sorento (13). Sky was extremely helful in answering all my questions and made my experience a pleasant one. More

-Excellent customer service from all 3 employees. Very friendly, informative and patient. I would recommend all 3 employees and dealership to friends/family. Very professional atmosphere and professiona friendly, informative and patient. I would recommend all 3 employees and dealership to friends/family. Very professional atmosphere and professional employees. -Great job Cor, Robert and Jordan!! Thanks again. More

I just wanted to say that I am loving driving my new KIA Rondo! It's very fun to drive and great on gas. I measured that I got 600 kms out of the tank of gas that you put in for me! That's incredible! I Rondo! It's very fun to drive and great on gas. I measured that I got 600 kms out of the tank of gas that you put in for me! That's incredible! I put $60 in and it gave me a full tank!!! So I have definitely saved on gas, and got a great new vehicle in the bargain!! Thanks again for the great customer service you provided to us. It was very appreciated since car buying can be a stressful time! More

Great service, very comfortable and casual from beginning to the moment we drove our new KIA off the lot. Never felt pressured to buy a car. Great experience. to the moment we drove our new KIA off the lot. Never felt pressured to buy a car. Great experience. More

My experience with Sky has been nothing but great! He was such a great and approachable person who helped me from the very beginning. i would not be driving the new car that i am without him! he was a great such a great and approachable person who helped me from the very beginning. i would not be driving the new car that i am without him! he was a great help with everything, very detailed and very helpful. i really feel great about my car purchase because of Sky. i have alot of trust in Sky and the Kia dealership. this was an overall excellent experience and i will recommend Sky and the 401 dixie dealership to everyone! Thanks again for a great experience. More

My Salesman Sky was amazing, he helped me with all my needs and gave me the best deal possible for my trade-in. He made my daughter feel as she was part of the purchase. He took his time and addressed al needs and gave me the best deal possible for my trade-in. He made my daughter feel as she was part of the purchase. He took his time and addressed all my questions and concerns. He did a great job and I would recommend him to any of my family or freinds who are in the market for a new vehicle. Love my Sportage!!! More