401 Dixie Kia

I had a terrible customer service experience with this dealership - they firstly promised a delivery date to get the sale and then delivered the vehicle 2 weeks later . The finance manager then did not di dealership - they firstly promised a delivery date to get the sale and then delivered the vehicle 2 weeks later . The finance manager then did not disclose a clause that he should have and the management tried to cover it up. The matter finally got escalated to the General manager Jordan and we had a chat on 06 Apr 2023 wherein I expressed my dissatisfaction of the service provided at the dealership. He promised to look into the matter and give me a call back. I have been waiting ever since that day. I also called the dealership again on 02 May, 24 May and 30 May and spoke to Adelia who confirmed that she had passed on the previous 02 messages to him but he is not in the office today and she will again remind him when he is next in the office. I am now convinced why the customer service levels are so poor when the General Manager himself has no time to call back or keep his word !! Saying that, I still await his call back as promised !!!!! UTTERLY FRUSTRATING !!!!! The general manager now says there was a misunderstanding and thought the team had resolved the issue - this is my reply -------- Hi Jordan, I don't understand how you can even think that your team resolved the issue whereby I had escalated the matter to you precisely because your team was incompetent !!! Also when you promise a call back, the least you can do is keep that promise and not make me wait for a month and a half !! In addition, when you say you have not received the messages from Adelia about my calls, when she has explicitly confirmed to me that she has passed on those messages to you, either she is lying or you are !!! I never mentioned anything about voice-mail if you care to read my email !!! I love the words that you and your dealership have used throughout your interactions with me -- "misunderstanding ", "miscommunication " etc - the fact is that is was a big MISTAKE dealing with you and your team !!! Await your call back and look forward to hearing about your detailed investigation results (if you ever cared to do one) which took a month and a half to call me !! Extremely Dissatisfied customer More

Banan Al Nobani the finance manager at Kia is just awesome he went far and inbetween to get my selcos for me very understanding to my needs and worked so hard with the banks veryfriendly and always awesome he went far and inbetween to get my selcos for me very understanding to my needs and worked so hard with the banks veryfriendly and always smile when you enter the building i would recommend those people and this dealership to anybody who wants to drive a Kia thank you shawn cox More

This is my first Kia and the sales person i dealt with Catherine Penny was just out of this world super nice she made me feel like family not just a customer very polite and understanding of my needs any Catherine Penny was just out of this world super nice she made me feel like family not just a customer very polite and understanding of my needs any body who wants to buy a Kia i would stongly recomend her she is a sweet and caring person More

Thanks to Myhaylo Paranich (Michael) me and my family was able to find our first mini van. Micheal had a lot of patients and he was very helpful with a lot of things. He even gave the engine bay a quick wash able to find our first mini van. Micheal had a lot of patients and he was very helpful with a lot of things. He even gave the engine bay a quick wash and topped off the engine coolant since they detailer forgot to clean that part. You definitely deserve a lot for this. Thanks for all the help Michael,and to the financing department. It was a pleasure doing business with you. More

One of the worst dealership when it comes to sales and service. They try to make money out of you when you buy a car from them. Incase of any issues with the car they never fix anything. They will show yo service. They try to make money out of you when you buy a car from them. Incase of any issues with the car they never fix anything. They will show you as if they are busy and only work with appointments that too after 2 weeks. One of the worst and shady dealership i have ever seen. More

Terrible shady people here. They do things so backwards and clearly only care about a paycheck. Nightmare experience. and clearly only care about a paycheck. Nightmare experience. More

Bought the 2021 Forte. Everyone at the dealership was very friendly. The Receptionist is very nice. Ryan Blanchard is also so helpful and caring. He took the time to answer all our questions and sh very friendly. The Receptionist is very nice. Ryan Blanchard is also so helpful and caring. He took the time to answer all our questions and show us around. It was nice working with him. The Forte is a nice driving car and very comfortable. The only problem is We are having trouble with the phone/radio. . It doesn't seem to work with Samsung phones. It will not read our phones, even though the Bluetooth is.paired.. so we can't take advantage of the hands free phone, text, and media effectively. Its Disappointing..as our Sorento has no problems reading our phones. . More

I bought a 2021 Kia K5 from 401 dixe and I must admit it’s one of the smoothest transactions I’ve ever had. Coming from a horrible experience (2 actually) at dealerships there was nothing but true genuin it’s one of the smoothest transactions I’ve ever had. Coming from a horrible experience (2 actually) at dealerships there was nothing but true genuine individuals working here. The whole paper work process was painless and very very simple. I want to personally thank everyone at that dralership for helping me out with my process. More

I just like to say a couple of words regarding my experience at Dixie kia , amit made my purchase of the 2020 sportage seamless ,amit and his staff are professional and very friendly and I will reco experience at Dixie kia , amit made my purchase of the 2020 sportage seamless ,amit and his staff are professional and very friendly and I will recommend my friends and family to dixie kia . More