401 Dixie Kia

I purchased a Kia carnival 2 months ago . .. The MSRP was inflated with optional add ons which is not allowed but if you don't take them they say vehicle sold after agreeing to remove add ons .. The MSRP was inflated with optional add ons which is not allowed but if you don't take them they say vehicle sold after agreeing to remove add ons in Lou of warranty I purchased vehicle.. after long thoughtful discussion plans on keeping the vehicle changed we no longer plan to keep the vehicle long enough to have extra warranty .. I cancelled warranty I tried to reach out to dealer no reply.. reached out to warranty company lgm they contacted dealer and cancelled warranty it's been over two months and I still don't have my money I reached out to multiple managers and general manager and no reply.. stay away from this dealer and if you have to do business get everything in writing .. I contacted omvic today and will be posing on all social media platforms I shouldn't have to do this to get a refund on money that belongs to me with in contract terms. More

It has become easier to do online appointments. I also appreciate that I got an e-mail about switching winter tires now so I won’t have to worry in a month or two if the weather gets colder. I also appreciate that I got an e-mail about switching winter tires now so I won’t have to worry in a month or two if the weather gets colder. More

When I do my service there service consultants are helpful and knowledgeable. They strive to help all the time. helpful and knowledgeable. They strive to help all the time. More

Great service, on time, good coffee. Very pleasant service manager. Area very clean we’ll set up. Very pleasant service manager. Area very clean we’ll set up. More

This dealership does not upsell you anything and the service advisors are ethical. Car is serviced as scheduled and returned as scheduled. service advisors are ethical. Car is serviced as scheduled and returned as scheduled. More

The services was done properly and on time. they are keeping me apdaded wile my car was in maintenance they are keeping me apdaded wile my car was in maintenance More

They kindly work with you to find the best deal that better suit you and your pocket. better suit you and your pocket. More

Great experience purchasing our 2025 Kia Sportage from 401 Dixie Kia! Dealership was clean, staff was welcoming. Ryan the manager was extremely helpful as well as Eron the salesperson who helped us. Del 401 Dixie Kia! Dealership was clean, staff was welcoming. Ryan the manager was extremely helpful as well as Eron the salesperson who helped us. Delivery of the car was smooth and Eron explained all the new features, helping us set everything up and getting us on the way. Highly recommend using 401 Dixie Kia for your next car purchase! More

Humayun was very knowledgable and friendly. Amit was very detail oriented and professional. Ryan was the star of the show! He would answer all of my inquiries immediately! He treated me like a Amit was very detail oriented and professional. Ryan was the star of the show! He would answer all of my inquiries immediately! He treated me like a valued customer and still does! Ryan a big asset to 401 Kia! More

Warning: Discriminatory Treatment at 401 Dixie Kia If you don’t match the racial background of the staff here, DO NOT GO. Our experience was extremely disappointing and upsetting. We visited to check out you don’t match the racial background of the staff here, DO NOT GO. Our experience was extremely disappointing and upsetting. We visited to check out a 2024 Kia Seltos and were told by the receptionist that it would be a 10-minute wait to see a salesperson. We waited for 30 minutes without any follow-up or assistance. We had to approach the receptionist again for an update, and she told us it would be just another 10 minutes. After waiting an additional 35 minutes with no further communication, we were fed up. Meanwhile, we noticed that other patrons who did not share the staff’s racial background were ignored, while those who did, were promptly attended to. This blatant bias and lack of professionalism are unacceptable. When we decided to leave, the receptionist only asked if we wanted to schedule another time to see a salesperson, with no apology, empathy, or respect for our wasted time. This dealership left a terrible impression on us as potential customers who are not brown. The Dilawri Group of Companies should take note of the exceptional customer service at the 401 Dixie Mazda dealership and use it to educate the staff at 401 Dixie Kia on proper etiquette and non-discriminatory practices. More