401 Dixie INFINITI

First time buying from a dealer...big mistake So I've had a number of issues since purchasing my Honda civic from this place. Had to have the battery changed within three weeks of ownership, which So I've had a number of issues since purchasing my Honda civic from this place. Had to have the battery changed within three weeks of ownership, which they replaced free of charger. But since then the front left low beam went out (probably from the battery change), and now it sounds like the flywheel is grinding. It probably needs to be replaced, as the vehicle had close to 160 000km when I bought it. But the service lady says that there's no record of me or my vehicle... The salesman was very good to me, but it feels like they don't want to here back from me now that I've bought the car. I have the purchase agreement and everything and i I've called four times today and left a message. I guess we will see if anything changes... More

Treated like a nobody! Terrible experience!!! Made an appointment to view a vehicle. I arrived on time to find out that who I was ‘meeting’ was too busy so he left me stand Terrible experience!!! Made an appointment to view a vehicle. I arrived on time to find out that who I was ‘meeting’ was too busy so he left me standing there for 15 min while looking for someone to help me. Finally someone arrived and sat me down while she clicked away on her computer. Asked me 3 x what my payout was and 3 x I told her approx #. Finally she says can you find out the exact number now? Why?!? I was there to view a vehicle not sit there and help you figure out how much you're not going to give me for my vehicle! I walked out. Truth is I had cash in hand to purchase outright. Never again!! I’ll go somewhere else where you’re treated like a customer!! More

Excellent Customer Service Great thanks to Humza for the amazing experience I had at 401 Dixie Infiniti dealership. Humza was of great help to me from the moment I established Great thanks to Humza for the amazing experience I had at 401 Dixie Infiniti dealership. Humza was of great help to me from the moment I established contact to when I finally purchased my Vehicle. He displayed exceptional customer service, and he was very respectful. I strongly recommend buying car from this dealership with the help of Humza. More

Package was not included in vehicle, cheap sales tactics Emailed 401 Infiniti about a 2018 QX80 that I was looking at to purchase. I sent an email through autotrader and received an email from Andy who confi Emailed 401 Infiniti about a 2018 QX80 that I was looking at to purchase. I sent an email through autotrader and received an email from Andy who confirmed all options including the tech package was in the vehicle. As he confirmed that the tech pack was included, I drove in bad weather, from a distance to find out it didn't have it . A new salesman tried to sell me a 8 passenger that I didn't want and the whole experience felt cheap and reminded me of a old used car salesman. Told me why every other brand I mentioned was bad and why to avoid them. Try selling me an Infiniti versus bad mouthing other companies. It's too bad as I bought my first Infiniti years ago at this location and I will NEVER go back More

Best Service Team! Amanda and Ron are fantastic to deal with and make everything so easy and convenient! I do recommend booking a loaner well in advance because they do Amanda and Ron are fantastic to deal with and make everything so easy and convenient! I do recommend booking a loaner well in advance because they do tend to get very busy and sometimes it’s tough getting one especially in the winter season. More

WONDERFUL SERVICE From the sales department to the service department... What an amazing dealership! Very professional sales department! Just went for a test drive an From the sales department to the service department... What an amazing dealership! Very professional sales department! Just went for a test drive and they made me feel like if I was part of the family!!! Ron, one the service advisers transpired lots of knowledge and experience! Also had the chance of meeting Ali Raza, amazing professional. Thank you all for your great service!!! Joao Dias More

Maintenance service Very poor service. Never wash my car after maintenance even thought it printed on the invoice and said it would do that. No top up of windshield fluid Very poor service. Never wash my car after maintenance even thought it printed on the invoice and said it would do that. No top up of windshield fluid even though it said so and printed on the invoice. Now I’m really doubt of the completion of their service. Of all the services that they charged and listed on the invoice, how many of them have actually been really performed?! More

Worst Dealership to be associated with Issues with this dealership: They lie, i was told that a loner vehicle will be ready when you bring your SUV for service and safety inspection on Nov Issues with this dealership: They lie, i was told that a loner vehicle will be ready when you bring your SUV for service and safety inspection on November 19, 2018 as 8:00 am, it wont take more than 10 minutes, when my wife reached the dealership she was told there is no information with the service center about the loner vehicle to be provided and they told her that they could only do safety inspection and not the service. I tried to get in touch with Ali Raza the no existing General Manager, When i called him on November 19th 2018, his voice mail was full and it said that he will be on vacation till November 09, 2018. it means either he has not checked his voicemail or bothered changing it even after 10 days of he returning to work. I am still waiting for him to give me a call back. You will be really disappointed if you associate your self with this dealership More

In the end it all worked out... Very pleased Our initial experience with Infiniti Dealer @ 401/Dixie was not very good. However, I received a call from Ali Raza (GM) the very next day and we were Our initial experience with Infiniti Dealer @ 401/Dixie was not very good. However, I received a call from Ali Raza (GM) the very next day and we were able to iron out all the issues. We met up with Ali a few days later and bought our new QX 50 from them. In the end, it all worked out and we are very thankful to Ali for reaching out to us. This proves their customer loyalty and seeing that GM personally reaches out to his customers to work out any issues means a lot. I would like to thank Ali Raza, Rajeev Fernandes and Craig for helping us out with our new purchase. More

Service Amanda is a kind person that always goes the extra step to get things done. She's always on the go and never stops . Great asset to the dealership Amanda is a kind person that always goes the extra step to get things done. She's always on the go and never stops . Great asset to the dealership More