401 Dixie INFINITI

Nice Cars but Poor Service Very poor customer service. Don't seem to grasp what the issues are and leave you waiting for long periods of time. Was there at a non-peak times an Very poor customer service. Don't seem to grasp what the issues are and leave you waiting for long periods of time. Was there at a non-peak times and the ladies seem more interested in chatting with each other than looking after their customers. Not what you expect form a luxury dealership. More

Car shopping. Great Salesman. I was shopping for a used car and was helped by Syed. Was a very friendly salesman. Very fun to talk to. Seemed like a good guy. It was too bad the I was shopping for a used car and was helped by Syed. Was a very friendly salesman. Very fun to talk to. Seemed like a good guy. It was too bad there wasn't anything on the lot that I wanted to purchase because I would have liked to have purchased something from him. More

FIRST TIME HERE AND NOT PLEASED. Very nice and friendly staff but... I went there reported two issues. Both were addressed by scanning the vehicle (so much fore real mechanics these d Very nice and friendly staff but... I went there reported two issues. Both were addressed by scanning the vehicle (so much fore real mechanics these days). Of course nothing comes back. Recommended services performed also didn't address the reported issues. Instead I get a pre ordained service package pushed on me that "will take care of everything I need now". Only to realize the two services I really needed are not provided in this package. So I'm stuck paying for two other services I did not need. What it really comes down to is the lack of a customized experience, which is the main reason I will never bring my car back to this dealership. If they really want more of my money they should have said, "lets do a road test" "Lets test it in real time and not just scan it"."we should do the transmission and throttle body service instead of a rad flush just to rule out that being the problem" I would gladly pay for that. I have dealt with Nissan dealerships that provided a way better experience. You report problems, they address it by inspecting first and recommending solutions/fixes/services directly related to it. Never happened here. I report transmission and idle issues, they perform a Rad Flush, oh and I must get my Cabin air filter replaced to...$650 later I'm driving away with the same issues unresolved, being told it's OK you can do it next time. Which just isn't going to happen here. Very disappointed with these guys. If you have no choice but to go here, demand the services you want, don't waste your money on their Maintenance 1,2,3 or other cash grab they got. They caught me on a bad day, normally I would not let this happen. But then again, its their job as a Service Provider to listen to their customers and recommend relevant and correct solutions... after all they are supposed to be the experts. For the lack of a personalized relevant service, they cannot be trusted. I'll never be back here. Find a good private mechanic that specializes in Infiniti Cars or make the drive to Oakville Infiniti. Even if it costs you a little extra, at least you have peace of mind that your issues were addressed. Thanks 401 Infiniti. My car may stall and the transmission may fail but at least it won't overheat. More

Peter Lu, sales manager, has the worst customer service. He needs to go back to school to learn some proper etiquette when dealing with customers. Highly recommended to look elsewhere for an infinity deale He needs to go back to school to learn some proper etiquette when dealing with customers. Highly recommended to look elsewhere for an infinity dealer. 1 less sale for you Mr.Lu. More

Received letter from Infiniti Aug 2011 advising they will re-imburse cost of replaced rotors within 3 yrs 60 KM of original car in service date. 2005 G35X. I had replaced my brakes at 2 yrs, 46 km. $200 fo re-imburse cost of replaced rotors within 3 yrs 60 KM of original car in service date. 2005 G35X. I had replaced my brakes at 2 yrs, 46 km. $200 for rotors only. Good news. The same week, I went to 401 Dixie Infiniti in Mississauga, the original dealer, with letter and original work order from them. I was not surprised that the service manager, Tony Merton, refused to honour the letter. I have been though a few service managers at this dealership and they were all CHEAP. He even refused to call Infiniti to verify my claim. So I immediately drove to Nissan/Infiniti head office up the street and met the guy who wrote the letter. He said he would contact the dealership to set them straight. Another interesting thing I found out was during my first non Infiniti oil changed after my warranty ran out. I went to a local trusted shop for the oil change. Was told that the rear differential was weeping oil, and was very low on oil. It had about 1/2 liter, and was down over a liter. At the low rate of seepage, this would have taken a few years to go down. In fact in the last 12 months, it has not gone down noticeably. What this proves, is that during several oil changes at 401 Dixie Infiniti, the tech did not check the levels. Proving to me that they are in such a rush in those flat rate dealerships that they cut every little corner that they can, to make more money. Screw the customer, let us pay later for repairs due to their greed. Don't forget that this is encouraged up the chain through the service reps, service manager, to the owner. Since they all make more money due to incentive payments on upselling and corner cutting. More