401 Dixie Hyundai

Go to any other Hyundai dealer. I’ve never had such a bad experience at a dealership. I dropped my car off for a recall on Nov 25. I got my car back on Dec 20th.They didn’t follow u I’ve never had such a bad experience at a dealership. I dropped my car off for a recall on Nov 25. I got my car back on Dec 20th.They didn’t follow up with me about anything, I always had to call to get an update about what was going on and it was difficult to get ahead a hold of anyone. Originally I was told my car would be ready in a couple days, then a week and then I was told it would take a month for the parts to come in and they had no idea when my car would be ready. It took over a month to get my car back due to their own recall and they weren’t apologetic about it. They also refused to give me a rental after keeping my car for a month. Literally go anywhere else. I only started getting updates about my car once I got head office involved. I understand things being out of your control but at least communicate with the customer and do not make the customer feel like a burden for asking for updates about the car. I would never go back to this dealership. More

Very bad experience couple of times with the service. Services are often delayed, and you are lucky if you can reach the service advisers to get the status. You can not also expect to get a call back if Services are often delayed, and you are lucky if you can reach the service advisers to get the status. You can not also expect to get a call back if you leave the message. Once at the dealership for the service, advisors can not accommodate any change request if you need the shuttle or would prefer to wait at the dealership for the service job. There is no guarantee that your vehicle will be safe if you leave it for service. In case of any minor damage or problem occurred while the vehicle is at the dealership for service, they will not take the ownership. You are on your own to get such issues/damages fixed at extra cost. In case of any concerns, service manager is not even helpful. Instead of service oriented, he is rude to talk to he is like doing you a favor just talking to you. More

Clean and bigger facility , most people are very friendly Has very nice waiting area just need more refreshments variety Has very nice waiting area just need more refreshments variety More

Excellent sales team every one is very friendly and approachable kind and supportive I would definitely recommend the location. approachable kind and supportive I would definitely recommend the location. More

Experience was not good. Car was not even cleaned. I told them to get scratch fix but didn’t get info about that. Uber pick was good though. Car was not even cleaned. I told them to get scratch fix but didn’t get info about that. Uber pick was good though. More

Excellent Team, my Palisade was serviced for oil change and 15 check point inspection. I also got complimentary car wash. and 15 check point inspection. I also got complimentary car wash. More

Friendly staff and comfortable wait area with complimentry coffee/tea/hot chocolate. They also have kiosks to purchase snacks. complimentry coffee/tea/hot chocolate. They also have kiosks to purchase snacks. More

Easy access Nyc atmosphere Poor dealing Things are not crystal clear the way it should be... crystal clear the way it should be... More

As usual my visit to 401 Dixie Hyundai exceeded all expectations. Having owned 11 Hyundai vehicles in my lifetime I can say with some authority that Benito is the finest and most proficient service man expectations. Having owned 11 Hyundai vehicles in my lifetime I can say with some authority that Benito is the finest and most proficient service manager with whom I have ever had the pleasure to have dealt More

I had a pre-booked appointment at 401 Dixie Hyundai's service center, but upon arrival, the lack of a welcoming atmosphere was evident. Instead of being acknowledged or guided upon entering, I had to tak service center, but upon arrival, the lack of a welcoming atmosphere was evident. Instead of being acknowledged or guided upon entering, I had to take the initiative to reach out to an advisor myself. This initial experience already set a disappointing tone for the rest of my visit.Moreover, the actual service provided furthered my concerns. Despite being recommended specific tasks, I later discovered discrepancies. For instance, after being assured that the washer fluid and coolant fluid levels had been topped up, I found upon checking that this was not the case.Additionally, there's a lingering doubt about the genuineness of the services rendered. For tasks like engine oil replacement, customers are left with no means to verify the work post-service. This lack of transparency raises questions about the reliability of their maintenance procedures.To conclude, my experience with 401 Dixie Hyundai's service center was marked by both procedural lapses and authenticity concerns. Such oversights make it challenging for me to consider returning or recommending their services in the future. More