401 Dixie Hyundai

Poor Service Rather that writing a review comment I would like to write down a few experiences I have from this dealership: 1- One month old brand new car (sona Rather that writing a review comment I would like to write down a few experiences I have from this dealership: 1- One month old brand new car (sonata) exhaust rim paint starts peeling off. It takes them 8 months to call me for replacement. They replace the wrong side and another 2 weeks for the left side. The left side was replaced by a used part and they admit its from a demo car. 2- I leave the vehicle for interior detailing and when I pick it up my sunshade, all candies and gums and even wheels lock is not there. They apologize and ask me to go pick them up. 3- (which made me change to another location eventually) I called to book a service appointment (they used to call me for the first year and not anymore) and they mentioned 48,000 km service would cost me $780. I ask for details of this pricey service and they refer me to their website. On their website it is noted as $320 and I book it for Monday July 24. They call on Saturday to remind me and I confirm the cost of $320 when service advisor, Mitch says no, that is wrong on the website and it should be $780. He asks me to give him 10 minutes to fix the error. I check with other Hyundai dealers and the most expensive for the same mileage with identical details is $390. These people are just rip off! They apologized once and asked me to remove my negative feedback but enough is enough. If you don't know much about you car DO NOT go to this place or they charge you for nonsense as much as they can!Rather that writing a review comment I would like to write down a few experiences I have from this dealership: 1- One month old brand new car (sonata) exhaust rim paint start peeling off. It takes them 8 months to call me for replacement. They replace the wrong side and another 2 weeks for the left side. The left side was replaced by a used part and they admit its from a demo car. 2- I leave the vehicle for interior detailing and when I pick it up my sunshade, all candies and gums and even wheels lock is not there. They apologize and ask me to go pick them up. 3- (which made me change to another location eventually) I called to book a service appointment (they used to call me for the first year and not anymore) and they mentioned 48,000 km service would cost me $780. I ask for details of this pricey service and they refer me to their website. On their website it is noted as $320 and I book it for Monday July 24. They call on Saturday to remind me and I confirm the cost of $320 when service advisor, Mitch says no, that is wrong on the website and it should be $780. He asks me to give him 10 minutes to fix the error. I check with other Hyundai dealers and the most expensive for the same mileage with identical details is $390. These people are just rip off! They apologized once and asked me to remove my negative feedback but enough is enough. If you don't know much about you car DO NOT go to this place or they charge you for nonsense as much as they can! More

great service, helpful staff this is the second vehicle we purchased from this dealership. Trevor Shirley was again very helpful and a pleasure to deal with. I would also like t this is the second vehicle we purchased from this dealership. Trevor Shirley was again very helpful and a pleasure to deal with. I would also like to add that Ben and Greg are always there for us, willing and able to make our purchase feel just right! We have an issue with our Santa Fe and Drew Fraser is looking after it for us. Everyone works hard to make us (the customer) happy! More

Excellent customer service. During my two most recent visits to the service center I was assisted by Devanne. The entire experience on both occasions was commendable, I was well During my two most recent visits to the service center I was assisted by Devanne. The entire experience on both occasions was commendable, I was well greeted, and my inquiries/requests were well attended to. The service recommendations were well drilled down to what was needed to be done on priority in terms of safety and performance. The cost associated was very reasonably, thanks to the extra efforts taken by Devanne to ensure that. To summarize, Devanne went over and beyond to ensure that my vehicle was very well handled in every respect. More

Great experience and friendly staff I initially went to the Brampton dealership and they weren't able to give me any deal nor would they try and get me the car in the colour I wanted. So I initially went to the Brampton dealership and they weren't able to give me any deal nor would they try and get me the car in the colour I wanted. So I went into the 401 dixie dealership knowing exactly what I wanted. Erick provided me with a really great deal, they didn't have the colour I wanted so he called around and he was able to get me the car in blue in just two days! I didn't expect to be able to drive it only two days after purchasing it. Amazing service! The experience was so great that I referred my friend to buy a new car as well and Erick was able to give him the same deal. I'd definitely recommend this dealership to all my friends. More

CUSTOMER SERVICES WAS TREMENDOUS & PLEASANT TREVOR IS VERY KNOWLEDGEABLE OF WHAT HE IS DOING WENT THROUGH THE PURCHASES STEP BY STEP. HE WAS VERY RELAXED NEGOTIATIONS, VERY PATIENT, VERY FUNNY TREVOR IS VERY KNOWLEDGEABLE OF WHAT HE IS DOING WENT THROUGH THE PURCHASES STEP BY STEP. HE WAS VERY RELAXED NEGOTIATIONS, VERY PATIENT, VERY FUNNY (LOVE HIS SENSE OF HUMOR) EVERYTHING WORK OUT BEAUTIFULLY I LOVED MY NEW SUV. I WOULD AND WILL RECOMMEND ANY ONE TO GO SEE TREVOR AT 401 DIXIE HYUNDAI. THANK YOU TREVOR! More

Great Experience My Husband and I were referred to Violet Johnson at 401 Dixie Hyundai from a friend. We had been looking for a used Hyundai Elantra for a while at var My Husband and I were referred to Violet Johnson at 401 Dixie Hyundai from a friend. We had been looking for a used Hyundai Elantra for a while at various places and autotrader.ca. Our friend said to call up Violet and go check out what 401 Dixie Hyundai had to offer. Violet showed us around five cars within our price range, and with very low mileage. Violet was great to talk to, very relaxed and also very knowledgable. When you're making a massive purchase, you want someone to be relaxing and keep the buying process fun. Coming from a sales background myself I loved that she had this trait, and we would recommend her to anyone buying a new or used car. Violet was also very personable and did not try to force a sale just for the sake of making a sale. She was very patient, and was intent on making sure that we were certain of the car we wanted to purchase, which for a young couple on a budget purchasing our first vehicle, we really appreciated. Violet was absolutely professional from start to finish. We did feel a little stress and pressure when talking to the financing department as we were writing up the official contract, but to an experienced car buyer you may be better equipped with these areas of the sale. Everything was overall excellent, a very easy and smooth process. More

Excellent experience My wife and I recently purchased a new Elantra GT from 401 Dixie Hyundai and Erick, Greg, and Ben made the whole deal a very quick, painless and profe My wife and I recently purchased a new Elantra GT from 401 Dixie Hyundai and Erick, Greg, and Ben made the whole deal a very quick, painless and professional experience. Erick thoroughly explained the product and worked with Greg to obtain a very fair amount on our trade in. Ben was very knowledgable and ensured everything was completed as promised. Erick was also especially helpful on going through the features and setup of the car on delivery. I would have no hesitation whatsoever highly recommending 401 Dixie Hyundai to anyone looking to buy a vehicle. More

Got just what I was looking for. Many thanks Erick for the professional service. You were paying attention and listening to what I was looking for. Your service was very thorough an Many thanks Erick for the professional service. You were paying attention and listening to what I was looking for. Your service was very thorough and friendly. Kind Regards, ES More

Excellent support I bought a new car from 401 Dixie Hyundai recently. Vikas, Ams and Greg made it as a cake walk. There were no hassle in picking up my car on the estim I bought a new car from 401 Dixie Hyundai recently. Vikas, Ams and Greg made it as a cake walk. There were no hassle in picking up my car on the estimated date of delivery.I highly recommend 401 Dixie Hyundai to anyone who is looking forward to buy a vehicle. More

Well done Dixie Hyundai! My experience was enjoyable...... everyone was professional and respectful. I appreciated the fact that they were open on July 1st (a holiday) Greg My experience was enjoyable...... everyone was professional and respectful. I appreciated the fact that they were open on July 1st (a holiday) Greg, in particular, was very helpful in getting the deal done. More