401 Dixie Hyundai

401 Dixie Hyundai responded

Hello Gerrison, I wanted to personally address the concerns you have listed. We have already spoken on the phone since you first reported this complaint and I feel I must re-iterate what I said. Dealerships in general, no matter what the brand do not set prices for vehicles, interest rates or rebates. These are directives that come directly from the manufacturer and every dealer must adhere to them. I also wanted you to understand that Hyundai Canada, as well as every other manufacturer, change their incentives, promotions and programs on the 1st of every month based on a number of factors. You purchased your vehicle from our dealership at a time where the manufacturer was offering a totally different incentive then when your friend bought his/her vehicle. It is unfortunate that the following month from when you purchased, the incentives from Hyundai got a little bit better for the factory clear out. You are not the only one, as this also happened to me personally. I purchased my very own Santa Fe from our dealership in July, and 2 weeks later, when August 1st rolled around, Hyundai Canada increased the manufacturers rebate by another 750 dollars. Even as an employee, I cannot call Hyundai Canada and ask for the additional money back as this promotion was not available when I purchased my own vehicle. With that said, as a volume dealer, we do give out incredible deals when we can, but we can only work within the window that Hyundai Canada allows us to and this window changes each and every month. Even though this situation happened and we cannot change it, we offered you a couple of free oil changes for our service department as again, we do try to maintain a positive relationship with everyone that walks through our doors. Please enjoy this service and we look forward to seeing you again. Regards Jordan Pizzorusso Assistant Sales Manager

401 Dixie Hyundai responded

Hello Freddievermicellie, On behalf of the amazing team at 401 Dixie Hyundai, we would like to thank you for the opportunity to do business with you. We are extremely pleased that you enjoyed the sales experience from Maria Olenik. She is an amazing woman and really takes the time to understand peoples needs. We look forward to seeing you in the future in our service department. Welcome to the 401 Dixie Hyundai family. Regards Jordan Pizzorusso Assistant Sales Manager

401 Dixie Hyundai responded

Hey Richmond, Thank you very much for the kind review, it was an absolute blast having you as a customer. I personally really enjoyed our sales experience. I hope that Sonata brings you happiness for years to come. If you ever need anything don't hesitate to call me. On behalf of the entire team, we appreciate your business and look forward to hearing from you in the future. We will remain in touch with you every few months. Jordan Pizzorusso Assistant Sales Manager

401 Dixie Hyundai responded

Hey Kaisemckee, We want to thank you for having the trust in us to help you with your car purchase. We had a great time with you and are looking forward to continuing to see you in our service department. Please call us anytime you need any assistance. Welcome to the 401/Dixie Hyundai family. Regards Jordan Pizzorusso Assistant Sales Manager