Richmond Hill Toyota

I had a very bad experience at Richmond Hill Toyota today. I complained that the car jerks forward when I apply the brake. This happened about a year ago when the car was under warranty and it was appa today. I complained that the car jerks forward when I apply the brake. This happened about a year ago when the car was under warranty and it was apparently fixed that time. However, the problem came back so obviously it wasn't properly corrected. This time the car was not under warranty anymore and the service lady told me it would take 2.2 hours to calibrate and would cost $341. I agreed. Exactly one hour later I was called back and told the car is ready. Given it only took 1 hour and not the 2.2 hours, I asked if the invoice would be adjusted. She said it would. Then she called and said no it wouldn't because the 2.2 hours included the time it took them to figure out the problem. But I could have said no to fixing it. Why am I being charged 2.2hours at $150+/hour for something that obviously took less than an hour to fix. She passed me on the service manager who didn't do anything. I will never go back there. After leasing 3 cars from them, they just lost a customer over the 1 hour that they overcharged me on. I hope they think it was worth it! Stay away from this dealership. More

Picked up my 2022 RAV4 Limited low kilometer RAV4 from Richmond Hill Toyota very happy downsizing from a larger SUV this vehicle is good on fuel and I appreciate all the help Bruce and the patients and th Richmond Hill Toyota very happy downsizing from a larger SUV this vehicle is good on fuel and I appreciate all the help Bruce and the patients and the time he spent to help us get the right vehicle and thank you Richmond Hill Toyota and Bruce together More

I took my 2 year old Lexus for detailing to this dealership. I purchased the premium package which includes exterior polishing and fixing of minor paint scratches because there were a few small scra dealership. I purchased the premium package which includes exterior polishing and fixing of minor paint scratches because there were a few small scratches on the door and the hood otherwise the basic $100 package would be enough for my car. I showed the spots to the service personnel and she marked them up to ensure they will be taken care of. A few hours later I picked up the car and noticed the outside of the car is not touched other than a normal wash. No polishing and also nothing was done to the paint imperfections. The service assistant gave me the key and disappeared so there was no chance to even talking to her. On the inside there were multiple stains on the door panels that they didn’t even car to clean up properly. Detailing is a simplest type of service (right?) and they couldn’t deliver what they promised. This is a quality of the service that they provide and customer can see the results easily who knows what they do to your vehicle for services that the results are not visible to the customer. I for sure will avoid this dealership for future car purchases and services. Potential customers be aware. More

To anybody who decided deal with dealer, They Don,t care costumer, special after selling. Costumer respect=0 I have a bad experience with this dealer costumer, special after selling. Costumer respect=0 I have a bad experience with this dealer More

I took my car in for a recall on a door harness. When I got my car back my windows among other things did not work. Nothing was wrong with my car before going in for the recall. It sounded like a When I got my car back my windows among other things did not work. Nothing was wrong with my car before going in for the recall. It sounded like a fuse issue and so when I went to see if a fuse had blown while servicing the door harness the fuse for the windows was missing. I took my car back to show them someone took my fuse out and they would not believe me the fuse was missing then spent 30 min trying to fix my windows after I told them the fuse was missing. .....not only did they try to scam me for a repair then they wouldn't believe me the fuse was missing....funny enough when they put a fuse back in everything worked fine...... More

The reception staff was very friendly and helpful, the maintenance service done was excellent and the items in the job list is very clear. maintenance service done was excellent and the items in the job list is very clear. More

I am so happy to know a great & wonderful person and extremely proofessional seller specialist such as Igor Sapojnikov. He is so detailed, very patient, caring & understanding of customer's needs . He i extremely proofessional seller specialist such as Igor Sapojnikov. He is so detailed, very patient, caring & understanding of customer's needs . He is so thorough, accommodative & provides exceptional & superior customer care. Dear Igor thank you so much for your amazing service. I highly reccomend using specifically Igor's services. You will be undoubtedly very happy & satisfied. Richmond Hill Toyota has to be proud to have a high skilful professional like Igor.. More

Kiran Uchil provides horrible service. No one has the right to be upset about anything because he will take it personally and tell you to stop speaking because he deserves respect as he is No one has the right to be upset about anything because he will take it personally and tell you to stop speaking because he deserves respect as he is a human being. More

Araz was very professional and courteous. The servicing was done thoroughly and neatly. I will definitely go back The servicing was done thoroughly and neatly. I will definitely go back More

Although I couldn’t get a deal, but my dealer, Daniella’s service was very professional and friendly. We made friends and I would go back there when I have a better chance of getting a newer car. Daniella’s service was very professional and friendly. We made friends and I would go back there when I have a better chance of getting a newer car. Same nice experience with Tony, the manager and Jivony, the financial manager. Though with few days delay, I got my whole deposit back. Mehrad More