Stephanie Shearsby | Page 9

My daughter and I have just returned from the Lexus of London dealership where she purchased a new vehicle. I must say that from the time we entered through the front doors we were treated with the utmost London dealership where she purchased a new vehicle. I must say that from the time we entered through the front doors we were treated with the utmost respect from everyone we dealt with from our sales representative, Kevin Giffen and sales manage Stephanie Shearsby. Kevin was very pleasant and knowledgeable, at no time did we feel any pressure to purchase. Kevin was concerned about our feelings and wanted to help us through the process, we would have no hesitation recommending Kevin and Stephanie who worked with us to get a deal both sides could be happy with. The dealership was clean and inviting and the employees are first class, great experience! Thanks folks, I know where I am looking for my next vehicle! More

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I hae bought 4 Lexus SUV's. I have also been very pleased with the sales persons. The service dept. has always been honest and done the work well. I have always been given a loaner car if requested. My last with the sales persons. The service dept. has always been honest and done the work well. I have always been given a loaner car if requested. My last visit (Dec. 15) for service was a surprise as there was major work (head gasket) to replaced on a 2015 SUV with 138 KM. The service clearly explained the problem. This resulted in purchasing a new vehicle. Sue Vincent spent much time explaining the breakdown of the cost and providing information on different methods of payment. She was always available to answer my questions. She arranged for a loner vehicle until the new vehicle arrived. The finance dept. arranged for the new licence sticker as mind was about to expire. Stephanie was helpful when Susan was unavailable. I usually only deal with Karen Campbell. who is always helpful, very accommodating and very competent. As this was an unexpected purchase , I am pleased that all persons involved made it as easy as possible. More

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I visited the Lexus of London showroom and was attended to by Rick. He already had the car available and didn’t waste time in working me through the process. The ambience was great and covid protocols were to by Rick. He already had the car available and didn’t waste time in working me through the process. The ambience was great and covid protocols were duly observed at the showroom. I’m happy with my purchase and after sales care and look forward to working with them in the future. More

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Walked in after trying another dealership just to see what Lexus London has to offer. I was introduced to Kevin. Told him what I was looking for and what I am currently driving. He suggested RX350. Took what Lexus London has to offer. I was introduced to Kevin. Told him what I was looking for and what I am currently driving. He suggested RX350. Took it for a drive. Loved it and bought it the same day/visit. Best part of the experience was that Kevin knew what I was looking for, trusted me, made me feel comfortable and worked hard for me when I told him that this was the price that will work fir me. Stephnie, the manager and Lauren the financier were amazing as well. This dealership has a dedicated guy Jordan to explain all the different features on the car. The communication about the car pick up day snd time was amazing. Loved the experience with Lexus London. Thank you again everyone. Manjit Singh Sitara Indian Cuisine Sarnia Ontario More

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Hands down the best car buying experience. From start to finish, Rick didn't stop working until I was happy! It was worth the hour the drive to get a deal and work with a truly amazing team. If you are in t finish, Rick didn't stop working until I was happy! It was worth the hour the drive to get a deal and work with a truly amazing team. If you are in the market for a new vehicle, I would highly recommend Lexus of London and Rick Watson More

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Traded in our 2015 RX350 and purchased a 2020 Demo RX350 through Stephanie Shearsby who had previously conducted our sale on the 2015 a few years ago. Despite Stephanie's promotion to management, she made t through Stephanie Shearsby who had previously conducted our sale on the 2015 a few years ago. Despite Stephanie's promotion to management, she made time to make sure we were looked after and spearheaded the sale, ensuring top price for our trade. Both times we have dealt with Stephanie have been totally awesome because she is a straight shooter, to the point, with no dancing in circles...very much appreciated in this current climate. Thank you again Stephanie! Lino Prelazzi More

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I have leased several vehicles from this dealership over the past 10+ years. They have always provided excellent service in responding to my needs. I have also referred friends to this dealership who have a the past 10+ years. They have always provided excellent service in responding to my needs. I have also referred friends to this dealership who have also been very pleased. More

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Top notch dealership. Sue made purchasing my new Lexus the most pleasurable experience. First class service, I will definitely return when ready to trade. Thanks Sue the most pleasurable experience. First class service, I will definitely return when ready to trade. Thanks Sue More

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Very pleased with the final result of the purchase of my new car. Everyone that I dealt with made me feel special and did their best to make sure that I was satisfied with my purchase. Thank you all. new car. Everyone that I dealt with made me feel special and did their best to make sure that I was satisfied with my purchase. Thank you all. More

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My experience with Lexus of London during covid was very pleasant and safe. Rick Watson, was fantastic to deal with. He was professional, courteous, and knowledgeable. I will refer family and friends to Lex pleasant and safe. Rick Watson, was fantastic to deal with. He was professional, courteous, and knowledgeable. I will refer family and friends to Lexus in the future. More

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