Shawn Moon | Page 2

Better Then Excellent On many occasions I needed to come by and receive instruction on all the options my Ford Titanium has in it's commuter. I'm not a computer wiz and Mar On many occasions I needed to come by and receive instruction on all the options my Ford Titanium has in it's commuter. I'm not a computer wiz and Martin takes me under his wing each and every time and explains the function, shows me how to access it and what it's used for. No matter how many times I show up and each time it is without an appointment) Martin goes above and beyond to make me feel comfortable and welcome as he shows me what I forgot. He is fun, does his job with a smile and makes me feel there is not wrong time or bad time to go and see him.. I also have no idea how to set up my phone in the car and Martin has done this for me twice. Once with my original cell and recently for my new cell phone. Again, without an appointment he stopped what he was doing to assist me. I needed a run through again with other functions and he did it with a smile and said "no problem. Lets get it done." , I know one thing for sure if Martin gets transferred or goes to another dealership,. I Go With Him Without Question. Toni Johnson - T.J. More

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Dealership par excellance! We met Mark Maguire 7 years ago and purchased our second Ford vehicle, after having had 12 GM products. We have been completely satisfied with both Ma We met Mark Maguire 7 years ago and purchased our second Ford vehicle, after having had 12 GM products. We have been completely satisfied with both Mark and Erinwood Ford, even though there is another Ford dealership much closer to our home. Mark's friendliness and openness vowed us over. His knowledge of the products clearly showed us that he not only cared about Ford's vehicles, but also how a particular model would suit our requirements. Total excellence! More

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Long Time Working Relationship I have worked with these sales and service associates for 17 years now! Their knowledge and efficiency along with the wonderful customer service is I have worked with these sales and service associates for 17 years now! Their knowledge and efficiency along with the wonderful customer service is unmatched. They have helped my business grow through adding vehicles, Our relationship is truly mutually beneficial. Short story, people do business with people they like! More

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Excellent Service Experience I had a problem with the shifter of my 2017 Ford Explorer. I did not know if it was just the shifter or the transmission too. Although I bought the v I had a problem with the shifter of my 2017 Ford Explorer. I did not know if it was just the shifter or the transmission too. Although I bought the vehicle at Erinwood Ford, I serviced it at a Ford dealer closer to my home. However, that dealership advised I do not bring it to them because they did not have a transmission specialist. I phoned Erinwood Ford and I was originally given a service date a few days later when a transmission specialist had an available opening. I then phoned the business manager, Adam Pellegrin inquiring if a vehicle rental was covered under my extended warranty and explained the situation and that I wanted to bring in the vehicle. Adam advised me to phone the assistant service Manager, Shawn Moon, the next day and explain my situation. I phoned the next day and Shawn booked me an appointment to bring the vehicle for an inspection that day. If required, I would get a vehicle, covered under my extended warranty. I brought it in that day. Chris Scott went over the process and explained the results of the inspection and my semi annual service package. The shifter worked well again. More

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We consider Erinwood a part of our Family We have been coming to Erinwood Ford for a long time now. Rob Ahamad and Victor Nascimento, along with Chris Scott and Shawn Moon in the Service Depa We have been coming to Erinwood Ford for a long time now. Rob Ahamad and Victor Nascimento, along with Chris Scott and Shawn Moon in the Service Department, have taken good care of our family for many years!! Not only is the Ford product a superior one, your staff are 'top shelf' as well. We would never consider going anywhere else for a vehicle!! More

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Erinwood Ford Mississauga - Just a Terrific Dealership. I've just finished purchasing a used vehicle at Erinwood Ford, and given that it has 160K km on it, it seems like the cleanest used car I've ever seen I've just finished purchasing a used vehicle at Erinwood Ford, and given that it has 160K km on it, it seems like the cleanest used car I've ever seen! No rust, not even in the engine compartment. This is the fourth vehicle I've purchased here, and over the years I have been very happy with the customer service I've received, in both the Sales and Service Dept's, and as well in Financing, who make the purchase details a breeze. Chevon Jackson, in sales, is a standout in the crowd - he's very professional, technically knowledgeable and efficient while knowing us personally. The new refurbishing of the dealership makes getting in and out for service very quick and painless, with the service writers, like Gillian, being very familiar and knowledgeable, without feeling like unnecessary overhead. The show room is bright and cheery, the coffee machine even makes good coffee! The service technicians always take good care of my vehicles, and pick up small things that I never would. It makes a lot of sense to me that Erinwood Ford is consistently ranked in the top tier of dealerships - and no, I'm not connected in any way other than being a happy client. Shawn Taylor More

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Missing winter tires I made an appointment to have my winter tires, which had been stored by Erinwood Ford, installed. When I arrived they could not find my tires in their I made an appointment to have my winter tires, which had been stored by Erinwood Ford, installed. When I arrived they could not find my tires in their shop although there was indications that the tires had been delivered a few days before. After being assured that my tires would be found I left the shop and waited two days for a call. When the call came it was from Shawn Moon, the Assistant Service Manager, who indicated that the my tires could not be found however he stated that new steel wheels and brand new winter tires where being prepared and that they would be installed that afternoon. Service Advisor Gillian Motie and Shawn Mood took a negative situation and turned it into positive experience which reinforced my belief that the staff at Erinwood Ford is the best in the business . More

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call center operator should pay more attention I called dealership regarding an airbag recall, the lady on the phone gave me an appointment for two weeks later, when I showed up on appointment time I called dealership regarding an airbag recall, the lady on the phone gave me an appointment for two weeks later, when I showed up on appointment time they said: "She had made a mistake on the recall code, we don't have your part yet!" Wasting my time and nobody being responsible! Moreover, they behaved in a way, like it was my mistake not knowing that this part takes more than two weeks to receive! More

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They will not help you. Purchased a 2017 Ford F-250 from Erinwood and within three months had the transmission leak oil all over the exhaust that caused it to go up in smoke. Purchased a 2017 Ford F-250 from Erinwood and within three months had the transmission leak oil all over the exhaust that caused it to go up in smoke.When i finally made it home i had oil spill all over my driveway and had the truck towed for safety reasons.When i told Edda in the service department about this she told me it was not their problem.She said that came straight from the owner himself.SINCE THEN THE TRUCK HAS CONTINUED TO BE BACK AND FORTH FOR THE SAME ISSUE SEVERAL TIMES.On top of that it was again in for several other reasons.The customer service has gone down hill .So if you want to spend 90k on a truck that leaks oil all over the driveway and is a safety hazard to drive then Erinwood Ford is your place. More

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SERVICE IS EXCEPTIONAL Have been dealing with Erinwood Ford Mississauga for 15 plus years. In the family we have 5 Ford vehicles all serviced at Erinwood. This week i droppe Have been dealing with Erinwood Ford Mississauga for 15 plus years. In the family we have 5 Ford vehicles all serviced at Erinwood. This week i dropped my 2013 F0rd F150 off for some front end work. Chris Scott looked after the service and stayed in constant contact with progress. He has always been professional and takes a personal interest in every appointment. I have complete trust in his honesty and integrity. More

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