Shanna McQuarrie

Receptive. Busy. Pleasant waiting area with very good coffee and selection of treats which is appreciated. Busy. Pleasant waiting area with very good coffee and selection of treats which is appreciated. More

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Shanna and the staff always keep our vehicles in great running condition. Romeo has a great team. running condition. Romeo has a great team. More

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What truly sets Shanna apart is her incredible communication skills. She kept me updated throughout the entire process, ensuring that I was never left wondering about the status of my vehicle. She communication skills. She kept me updated throughout the entire process, ensuring that I was never left wondering about the status of my vehicle. She’s not only efficient but also genuinely cares about her customers’ satisfaction, and it shows in every interaction. More

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Very helpful, answered questions and provided reasonable and clear options that met the requirements I provided. and clear options that met the requirements I provided. More

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Highly recommend Lexus of London. I have experienced exceptional service before, during and after the sale! I have experienced exceptional service before, during and after the sale! More

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First time coming to Lexus for service for my 2007 ES350 (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what c (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what coffee I like. She gave me a detailed summary of what my service would be, the cost and the time needed. Yet what blew my socks off was being updated throughout the wait time and showed me photos and a video of the needed repairs. The atmosphere felt calm and the staff didn't run around confused or frustrated. I felt like a customer and not an interruption in someone's busy day. I am more than happy with Shanna's attention and time she took to explain all the points my car had been checked for (and passed for an 07!). Whats that old saying? You get what you paid for right. And this was worth it on so many levels, from my care to the car's care. Well done Lexus! More

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I love these guys! The whole team is great - good vibes the whole time and every time I go there!! Wouldn't go anywhere else - THANKS AGAIN SHANNA MCQUARRIE (SERVICE The whole team is great - good vibes the whole time and every time I go there!! Wouldn't go anywhere else - THANKS AGAIN SHANNA MCQUARRIE (SERVICE ADVISOR)!!! More

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Shanna always provides excellent service! She is friendly, knowledgeable and always patient when is comes to helping me pair my phone She is friendly, knowledgeable and always patient when is comes to helping me pair my phone More

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I have had a pleasant experience servicing my lexus here for the 1st time. Will come back if needed in future for sure. for the 1st time. Will come back if needed in future for sure. More

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Amazing personal service from Shana as always! Friendly and knowledgeable service teams every visit. Always leave satisfied. Friendly and knowledgeable service teams every visit. Always leave satisfied. More

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