Randy Grilo | Page 3

I can confidently say Randy’s customer service is truly exceptional. He has gone above and beyond to help me with so many things related to my new car, without hesitation. Randy is incredibly kind, knowled exceptional. He has gone above and beyond to help me with so many things related to my new car, without hesitation. Randy is incredibly kind, knowledgeable, and genuinely cares about the people he helps. What really sets him apart is that he takes the time to understand his clients’ lifestyles and needs and makes sure the vehicle actually fits them — not just the sale. I know many people who have purchased through him and every one of them has had an amazing experience. If you’re looking for someone who prioritizes honesty, care, and long-term relationships over quick transactions, Randy is your guy. More

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I honestly can’t recommend Randy enough. I had been looking for a new vehicle for a while, but I wasn’t in a rush and wanted to wait until the timing felt right. Knowing that, Randy was neve I had been looking for a new vehicle for a while, but I wasn’t in a rush and wanted to wait until the timing felt right. Knowing that, Randy was never pushy. He’d check in every so often just to let me know he was still on the job and that nothing had been the perfect fit yet, which I appreciated more than I can say. Once the time was right, everything was completely seamless. I asked a lot of questions and he answered every single one with kindness and patience, even the ones that were probably a little silly. He helped me get out of a tough situation and into a beautiful new car, and made the entire process feel easy and stress-free. Pickup day was just as smooth. Everyone was so kind and made me feel like I was the most important person there. Even the small things stood out, like Randy opening my car door when we hopped in to go over all the features. Needless to say, Randy is officially my car guy for life. More

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Matt is a wonderful man who’s filled with patience and compassion with me. He’s my first time continuing with the new truck again. compassion with me. He’s my first time continuing with the new truck again. More

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I was in a roll over accident and Randy was really great to deal with. He not only was able to get me the best deal, but he walked me through the process start to finish. . Not only did he make the purc to deal with. He not only was able to get me the best deal, but he walked me through the process start to finish. . Not only did he make the purchase smooth he went over and beyond to give me great advice regarding insurance and next steps regarding my accident. He is very easy to deal with and trustworthy. More

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Randy was very helpful and responsive when purchasing my SUV, he ensured that everything was taken care of and would recommend his service and expertise. SUV, he ensured that everything was taken care of and would recommend his service and expertise. More

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Great communication very informative and helpful with finding the right vehicle thank you Randy for the smooth transaction finding the right vehicle thank you Randy for the smooth transaction More

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Excellent customer service, Randy went above and beyond to help us find the right fit for our family, very knowledgeable knew all the perks with the different makes and models, explained all the functions to help us find the right fit for our family, very knowledgeable knew all the perks with the different makes and models, explained all the functions that the car had to offer. He was the terrific. More

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This dealership was very inviting and comfortable to be in. Everyone was welcoming and friendly. in. Everyone was welcoming and friendly. More

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Absolutely thrilled with my experience at courtesy ford london, and I can't thank Randy enough! From the start, Randy was incredibly helpful and attentive to my needs. His communication was top-notch throu london, and I can't thank Randy enough! From the start, Randy was incredibly helpful and attentive to my needs. His communication was top-notch throughout the entire process, and he made sure everything was seamless. I truly appreciate his dedication to finding exactly what I wanted, and I’m beyond excited with my new vehicle. Highly recommend Randy and the team at Courtesy Ford. More

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Randy did an amazing job finding me the perfect fit for our family’s needs! I walked in with some Idea of what I wanted, but with his experience, he knew exactly what I was looking for! I ended up getting our family’s needs! I walked in with some Idea of what I wanted, but with his experience, he knew exactly what I was looking for! I ended up getting the Navigator and I’m so happy! Thank you for listening, understanding my needs, and finding me the perfect fit. We will certainly be back when it’s time to upgrade! Thanks again Randy. More

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