Ralph Wasserberg

Excellent customer service, due diligence, making sure that I was learning how to operate a hybrid vehicle. I found the financing portion a little overwhelming but informative and protecting my major need that I was learning how to operate a hybrid vehicle. I found the financing portion a little overwhelming but informative and protecting my major needs and concerns. More

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I would strongly caution anyone considering purchasing a vehicle from Winnipeg Hyundai under General Manager Ralph Wasserberg. I was sold a vehicle that Ralph himself later admitted should never have bee vehicle from Winnipeg Hyundai under General Manager Ralph Wasserberg. I was sold a vehicle that Ralph himself later admitted should never have been sold to me due to the condition and value of the vehicle. Instead of properly correcting the situation by buying back the loan and restarting the process fairly, the dealership attempted to roll the negative equity back onto me, even though that negative equity was created through a deal that should not have happened in the first place. After acknowledging the issues, I was told they would help me into another vehicle. During that process, their finance department ran my credit 6 separate times. I was told I could only qualify for a 2024 or newer vehicle, and the first vehicles suggested to me had over 100km on them. When I finally found a vehicle that met their requirements, the dealership delayed submitting the application for over a week, only for me to later be told I was denied and that “there’s nothing more they can do.” This entire process has dragged on for over a month with little accountability, poor communication, and no proper resolution. Instead of taking responsibility for a vehicle sale their own manager admitted was wrong, the burden has continuously been pushed back onto me. I expected professionalism and accountability from management. Unfortunately, that was not my experience. More

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My fiancée had an extremely negative and stressful experience with Winnipeg Hyundai / VGO Auto Financing. They completely took advantage of a mother simply trying to upgrade her vehicle for her fam experience with Winnipeg Hyundai / VGO Auto Financing. They completely took advantage of a mother simply trying to upgrade her vehicle for her family. Buying a new vehicle should be an exciting experience, but instead they turned it into one of the worst experiences we have ever dealt with. As part of the deal, the salesperson was supposed to include her remaining loan balance into the new financing, but failed to confirm the correct amount before moving forward, leaving a $1,500 shortfall. She was then told her previous vehicle would be traded in and that she would have to pay $1,500 just to keep her own vehicle. From the beginning, she made it very clear that she did not want to proceed with the deal and asked for it to be cancelled. Despite repeatedly saying no, she felt pressured into continuing and was told she could “work it off” and make payments. Her concerns were consistently ignored, and on top of all this they forged her signature on the documents. When she questioned the delays, raised concerns about the safety of the vehicle shown to her in pictures, and asked to test drive it, her questions were completely ignored. She was never given the opportunity to see the vehicle in person before purchasing it, which is completely unacceptable. Eventually, the vehicle was simply dropped off on our street with the key left on our porch, without any proper handoff or walkthrough. The condition of the vehicle was unacceptable. She had to wash it herself because it looked like it had been driven down a dirt road. She should have taken pictures, but she was extremely upset at the time. The vehicle had not been cleaned despite being told it would be fully detailed. It smelled like smoke, had a burn hole in the seat, a cracked windshield, a broken sway bar, a hole in the floor, and worn, rusted rims. The tire pressure monitoring system was also missing. She had to fight just to get the windshield and sway bar repaired, and she felt uncomfortable even bringing up the remaining issues. When she raised concerns, she was told she was “complaining” and that the salesperson had “lost money” on the deal. As she continued pushing for a proper resolution, the situation escalated and I was threatened, including references to the Hells Angels. At that point, we both felt intimidated and unsure of what to do. Weeks later, she was still being harassed for the additional $1,500 despite already explaining that she could not afford it. After contacting the dealership directly, she was eventually informed that the salesperson had made a mistake and that the amount would no longer be pursued. However, none of the other serious issues with the vehicle were properly addressed. More recently, during an oil change, she was informed that the bumper was damaged and missing parts. That was the final straw for us. She returned to the dealership and met with the general manager, Ralph Wasserberg, who initially told her she would be getting a different vehicle and that all communication would be documented through text messages. A week later, after her credit was run five separate times, she was told they could not refinance her and that the only option would be to repair the current vehicle. This entire experience was unprofessional, misleading, and at times intimidating. I do not believe this situation was handled appropriately, and I would strongly caution others to be extremely careful when dealing with this dealership and any third-party financing associated with them. A complaint has been filed with the Consumer Protection Office. More

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Was the best car buying experience. I never felt pressured or rushed to make a decision. I had lots of options to choose from and quick delivery to suite my schedule I never felt pressured or rushed to make a decision. I had lots of options to choose from and quick delivery to suite my schedule More

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Thank you to Eric for helping us choose our new ride! Great guy, very helpful! Great guy, very helpful! More

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Bill was lovely and understood my needs for snow driving! Very helpful and very funny! Easy to talk to Very helpful and very funny! Easy to talk to More

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My trade in/repurchase went very smoothly from dealing with Kalen, Greg and Bill! All my questions answered and I walked away with a beautiful new vehicle! Thank you so much to the great team at Winnipeg with Kalen, Greg and Bill! All my questions answered and I walked away with a beautiful new vehicle! Thank you so much to the great team at Winnipeg Hyundai!!! More

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We had a brilliant experience buying our new Hyundai Palisade from Winnipeg Hyundai! A massive thank you to our salesman, Bill Turnbull. He was knowledgeable, professional, and zero pressure. The whole Palisade from Winnipeg Hyundai! A massive thank you to our salesman, Bill Turnbull. He was knowledgeable, professional, and zero pressure. The whole process was easy, fast, and enjoyable. If you're in the market for a new vehicle, go see Bill he's the best! We absolutely love our Palisade! More

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Bought 4 cars in Winnipeg Hyundai. One used three new. Dest service ever . Thank you Bill, Kalen and Chris for your great work!!! One used three new. Dest service ever . Thank you Bill, Kalen and Chris for your great work!!! More

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服务超级不错！Bill是个非常热心且专业的sales，帮助我选定了最后的车子🚗给了我很好的deal。而且他不厌其 烦的展示了所有车内的细节。推荐大家找他买车！（The service was super great! Bill is a very enthusiastic and professional salesperson. He helped me choose the final car 🚗 and 烦的展示了所有车内的细节。推荐大家找他买车！（The service was super great! Bill is a very enthusiastic and professional salesperson. He helped me choose the final car 🚗 and gave me a very good deal. Moreover, he patiently showed me all the details inside the car. I highly recommend everyone to buy a car from him!） More

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