Phil Dao | Page 11

Great Experience My mind was made and I was going with a competitive product before I went into Charlesglen to look at the Toyota Tundra and confirm my previous decisi My mind was made and I was going with a competitive product before I went into Charlesglen to look at the Toyota Tundra and confirm my previous decision to move forward with a different manufacturer. Needless to say, Paul G at Charlesglen changed my mind and I'm happily driving a new Tundra today. They have an interesting sales model. I wouldn't say it's "high pressure" but rather just the right amount of pressure, which I'll coin as "slightly more than neutral". It demonstrated me a higher level of respect for a potential client; higher than almost any vehicle sales rep I've dealt with in the past. Most reps want to get you in, get you signed and get you out with a low probability of speaking with that client ever again. Time will tell if they stay connected, however I can confirm that they have followed up a couple of times and it's nice to feel valued at the moment. Additionally, the dealership is amazing. They have a high level of attention to detail which I'm sure most people don't care about when it comes to the appearance of things, but to me, it matters. I like that the floor was spotless in the showroom. I like that the showroom had some display models, but it wasn't jam packed with no room to look closely at their products. I like that some of the products were changed out from my first visit to my second visit. I like that they have a cafeteria where you can get some food if you have to stay there longer than expected. I like that they had a separate showroom area to display your vehicle and walk through its operation upon delivery. I like that they've got an old Landcruiser on the showroom floor that pulled on my heartstrings as my family had one very similar in 1986 and I remember hauling around in it and going hunting with dad. It brought back some great memories. That aside, they've done a great job in the layout of the facility. It gives the appearance that it's much smaller than it really is. I recommend people take a tour of the operation and you'll likely be as shocked as I was. Hopefully you find this review helpful and that my experiences ring true with yours. One things for sure, I'll be a repeat customer! -Jeff O More

Print

Amazing Producrs and Service I am giving Charlesglen Toyota 5 stars because they have been extremely helpful and have genuinely cared from the first time I walked through the door I am giving Charlesglen Toyota 5 stars because they have been extremely helpful and have genuinely cared from the first time I walked through the doors. I decided a new vehicle wasn’t in my budget, so the very next day they had a used one with hardly any km’s ready for me to test drive. It was perfect. Each time I bring my Rav 4 in for monthly servicing it is very quick and the staff are extremely friendly and knowledgeable. Service Advisor Dan Wilson is always very helpful, organized and friendly, More

Print

Excellent Service! The staff at Charlesglen are all very friendly and professional. Big thanks to Stephen, Phil and Jim - they are all knowledgeable and very helpful. The staff at Charlesglen are all very friendly and professional. Big thanks to Stephen, Phil and Jim - they are all knowledgeable and very helpful. Keep up the good work! Excellent job! More

Print

Great service! Dating back 3 months ago I came to Charlesglen after comparing to other Toyota Dealerships. Shoutout to Shane Campbell, Kurt and Phil for making our d Dating back 3 months ago I came to Charlesglen after comparing to other Toyota Dealerships. Shoutout to Shane Campbell, Kurt and Phil for making our dream to own a 2018 Highlander today Oct 23 so amazingly wonderful. RA & Family More

Print

first car purchase everyone at this dealership made my first car purchase a breeze! shoutout to the whole team for making this experience very enjoyable and thanks again everyone at this dealership made my first car purchase a breeze! shoutout to the whole team for making this experience very enjoyable and thanks again Mike!! More

Print

The Cat that swallowed the Canary I have dealt numerous times with Charlesglen and I am once again very pleased with how I was treated, how my wishes were addressed and the end result I have dealt numerous times with Charlesglen and I am once again very pleased with how I was treated, how my wishes were addressed and the end result of getting the car I needed and wanted all rolled into one. I appreciated the attention to detail by the sales staff and ownership that assisted me in coming to a successful transaction. More

Print

Great customer service I purchased my new rav 4 last two months ago at Charlesglen Toyota and I had an awesome experience. Tyler did a great for helping me choose my new car I purchased my new rav 4 last two months ago at Charlesglen Toyota and I had an awesome experience. Tyler did a great for helping me choose my new car. Thank you so much Tyler! More

Print

Excellent , pleasant service Patient explanations for a new owner . Very helpful with the high intensity diffusion lights when I first bought the 2018 toyota Rav 4 . Quick, eff Patient explanations for a new owner . Very helpful with the high intensity diffusion lights when I first bought the 2018 toyota Rav 4 . Quick, efficient seasonal tire changes. I very much appreciated the "Getting to know your vehicle" night. Thank you. More

Print

A great Experience My spouse and I find the whole process of car shopping very stressful. Fortunately our test drive, dealing with our salesperson Shane, the paperwork, My spouse and I find the whole process of car shopping very stressful. Fortunately our test drive, dealing with our salesperson Shane, the paperwork, and the delivery of the car was not stressful at all. We were very pleased with every aspect of Charlesglen Toyota’s service and would not hesitate to recommend the dealership to anyone looking for a vehicle. More

Print

Repeat Purchase I purchased a new vehicle from Charlesglen Toyota in 2015 and was so pleased with the experience we recently returned as it was time to replace anothe I purchased a new vehicle from Charlesglen Toyota in 2015 and was so pleased with the experience we recently returned as it was time to replace another vehicle. My original salesperson had retired, so we worked with Paul Gorsline. Paul was extremely easy to work with. His pleasant demeanour and no pressure sales method made it a pleasant experience. We love the car and would highly recommend Paul, and Charlesglen Toyota. More

Print