Pauline Kamin | Page 7

This is my 5th Toyota with the dealership, and I keep going back because of the sales and service support. The staff make me feel like a valued customer and although in this day and age, that expression going back because of the sales and service support. The staff make me feel like a valued customer and although in this day and age, that expression is thrown around a little too frequently, in this case it really applies. If I have a concern, it is quickly addressed, and I'm not left feeling like I'm a thorn in their sides. My customer loyalty as a longer term client is recognized in a variety of ways which include service, repairs, and new purchase support. I would go back to this dealership again even though I have now moved outside the city. More

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I wanted to express my sincere appreciation of one of your sales staff, Pauline Kamen, and the dealership where she works, Scarborough Toyota. I've been a repair customer there for several years, and act your sales staff, Pauline Kamen, and the dealership where she works, Scarborough Toyota. I've been a repair customer there for several years, and actually bought my previous Corolla there in 2002. A few weeks ago, bought a 2010 Yaris through Ms. Kamen, and she was professional, kind and a delight to deal with. I should point out that I did not know her prior to this, and was put in touch with her presumably at random by the receptionist. I would far prefer a root canal to shopping for a car (and yes, I've had eight root canals, so I know whereof I speak!). Ms Kamen really listened to learn what I wanted. She was also patient and helpful in laying out the options, and as I test-drove several cars and weighed the pros and cons. She put thought and effort into helping me find the right car, and after the sale, she called several times to make sure I was happy with my Yaris. There was never any pressure, and Ms Kamen spent a lot of time running around outdoors on a brutally cold day to bring cars to the door for me to try! And now about the dealership: I have never experienced anything but courtesy, professionalism and kindness, from Mr. DeCastro through the service advisors and the shuttle drivers. I am severely mobility-impaired, and the staff go out of their way to save me steps, without ever making me feel pitied. The shuttle drivers are infinitely patient during my struggles to get into and out of the bus. More

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This is my 3rd car I have purchased from Pauline. I will do it again and again, no doubt. Pauline was fantastic. I had an idea what i was looking for, but with Pauline’s insight and expertise I found the do it again and again, no doubt. Pauline was fantastic. I had an idea what i was looking for, but with Pauline’s insight and expertise I found the right car that meets my needs. Her welcoming approach, knowledge and efficiency have made my experience at Scarborough Toyota a delight. I am driving a Corolla and I just love it. Thank you!!! Debbie Lenchner More

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We were looking for a new vehicle and had because of the We were looking for a new vehicle and had because of the amount of driving we do going back and forth to the city every day had decided on a Matrix We were looking for a new vehicle and had because of the amount of driving we do going back and forth to the city every day had decided on a Matrix just not sure which model. Damien was very helpful in helping us make the decision. We took a few for a test drive and made our decision from there. Super salesman! We have since brought in our vehicle for service and it is so nice to be able to go online and book your appointment. I was also having some trouble with the latch on the remote for the trunk and we were able to come up with a workable solution in the meantime. Very pleased with the level of service at Scarborough Toyota as well. All around great experience More

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Pauline was friendly funny and helpful with helping with my purchase. I received the best deal an way surprised by the follow up calls to see how my truck is working for me. She was a great help and would my purchase. I received the best deal an way surprised by the follow up calls to see how my truck is working for me. She was a great help and would recommend her to friends. More

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