Michael DeFreitas | Page 10

Very impressed with Kendra at Lockwood in Oakville My daughter and I had the pleasure of meeting and dealing with Kendra today. From the moment we stepped in the door she was very pleasant, knowledgeab My daughter and I had the pleasure of meeting and dealing with Kendra today. From the moment we stepped in the door she was very pleasant, knowledgeable, and patient with this daunting task of purchasing a new vehicle. Her friendly nature was a very big asset in making such a big purchase. She took the time to allow me to test drive, and ask numerous questions about the product she sells. Never once did we feel rushed at all. The customer service continued with anyone else we spoke to at this dealership. Customer service in my mind is what brings people back, and Lockwood will continue receiving my business. Thank-you very much. More

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Stress Free Buying! Pressure free and hassle free buying. Very professional service, both Mike and Armando were a real pleasure to deal with. I highly recommend Lockwood Pressure free and hassle free buying. Very professional service, both Mike and Armando were a real pleasure to deal with. I highly recommend Lockwood Kia. More

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No haggle pricing, no pressure - just great service! Great experience purchasing my Kia Soul - Trent and Charles were a pleasure to deal with. Asked for the best price and got an answer without the usua Great experience purchasing my Kia Soul - Trent and Charles were a pleasure to deal with. Asked for the best price and got an answer without the usual haggling and pressure tactics. My Soul was delivered on time and fully detailed. Can't say enough about the 2015 2.0l Soul - it certainly does have the power to surprise…even my teenage son is impressed! I would certainly recommend Lockwood Kia - they got 'Soul' and a whole lot more. Susan from Port Credit More

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Superior excellence Pleasant experience dealing with Michael Defreitas, Trent Flack and Charles Divita during the purchase of a new Kia Forte 5. Thanks to the entire team Pleasant experience dealing with Michael Defreitas, Trent Flack and Charles Divita during the purchase of a new Kia Forte 5. Thanks to the entire team for giving me a positive experience and making me feel comfortable in buying my first new car! Highly recommend anyone considering purchasing a vehicle to visit Lockwood Kia! More

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The BEST dealership experience!! I was very impressed with the "No Sales Pressure" attitude and the friendly/respectful attitude by Kendra and Matt. I will definitely recommend this d I was very impressed with the "No Sales Pressure" attitude and the friendly/respectful attitude by Kendra and Matt. I will definitely recommend this dealership to anyone I know that is looking for a vehicle. I was looking at replacing both my vehicles and went to all the dealerships to look at comparable SUV's and a smaller car. In most dealerships, I felt as a customer who if not serious to buy, the sales people would move on to another willing customer. I must say that this was not the case at Lockwood Kia. I went with my family and met with Kendra and felt like we were family talking about what the best fits were for the 2 vehicles. I do not recall any sales person telling me that if I was not 100% sure to buy a vehicle or anything else, for that matter, that I should not. At this dealership, talking with Kendra and Matt, I actually heard this statement. I am totally impressed with the Kia lineup and would not hesitate to buy or lease any of their vehicles. I would sincerely like to thank Kendra, Matt and Trent for their friendly and no pressure tactics. My young daughters were privy to an incredible experience and when they get to the point of purchasing their own vehicle, they will look back at this experience as a baseline. More

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Montgomery Family Experience We went to Lockwood Kia looking for a second vehicle because we truly love our Forte. Kendra Hatheway was our sales person and right from the start we We went to Lockwood Kia looking for a second vehicle because we truly love our Forte. Kendra Hatheway was our sales person and right from the start we hit it off. She listened to what we were looking for and most importantly remembered our names!! By the end we truly felt the family experience and we know that all the staff worked hard to make our buying experience seamless and fit our needs. There was no sales pressure, gave us time to think things through and what options were available to us.. they made this purchase happen for us and we are truly grateful for all their patience and time. This may not be the biggest dealership but the family experience will always have us come back for future purchases. More

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First Time Car Buyer - Fantastic Experience I went into Lockwood Kia looking for information on financing my first vehicle. I was immediately greeted and warmly invited to share some information I went into Lockwood Kia looking for information on financing my first vehicle. I was immediately greeted and warmly invited to share some information about what it was I was looking for. Charles walked me through the whole experience allowing me to ask many questions, addressing any concerns and really putting me at ease. Charles was friendly, knowledgeable and patient as I went through my research and purchase process. Charles went above and beyond my expectations and even called me to make sure I was comfortable and that all of my questions were answered. Trent came and checked in on all of my meetings with Charles (3 total including vehicle pickup); he was always friendly, and made sure I was happy with everything. When I sat with Matthew to discuss finances, he took everything slowly and made sure I was fully aware of all aspects of my contract. He took time to explain the philosophy of Kia and the reasoning behind all of my warranty options. Matthew was very patient and explained all technical aspects of my contract in detail so I was fully aware of my agreement. After every meeting, and after driving away with my new Kia Soul, I felt that I was given the best service and care I could ask for. I am very pleased with my purchase and I look forward to visiting this location for my service appointments. I would recommend Lockwood Kia to any car buyer; you will be well taken care of! More

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Bought a Sorrento I dealt with Michael Defreitas in buying a new Sorento. He was polite, professional and a man of his word. You can trust him. The price was below any I dealt with Michael Defreitas in buying a new Sorento. He was polite, professional and a man of his word. You can trust him. The price was below any other dealership by a good margin. I would highly recommend this dealership to anyone interested in buying a Kia. By the way, love the car too. More

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Positive experience If you are in the market to buy a car, you must contact Kendra. She is fantastic, knowledgeable and works very hard for you. She went beyond what wo If you are in the market to buy a car, you must contact Kendra. She is fantastic, knowledgeable and works very hard for you. She went beyond what would be expected of a salesperson. I was looking for a slightly used car. She kept in touch and for over a month kept searching until she found the car that I was looking for. She was not the only salesperson we contacted but I can tell you that she was the only person that worked continuously for us. Mike, the general manager, is very friendly and helpful. My wife and I had an excellent experience at Lockwood KIA dealership. There is no pressure, very friendly and respective of our options. Matthew, finance, was also very helpful and knowledgeable. The team that we dealt with were superb and walked out feeling great about our purchase. We love the car and will be back when ready for another car. More

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New car What great sales people at Lockwood Charles Divita gave us all the imformation we needed to make an informed decision to buy our Sorrento. Very friend What great sales people at Lockwood Charles Divita gave us all the imformation we needed to make an informed decision to buy our Sorrento. Very friendly and not pushy just the right mix. The general manager Michael work with us to come up with the best way to proceed with the financing. This guy knows his stuff. Trent in finance was quick to get us all the answers we needed for our purchase. All the paper work was well done and explained to us so we understood all the facts. Thank you very much for a great buying experience Saakje and Denis More

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