Martin Menzies | Page 74

VERY COMFORTABLE My wife and myself had recently been to a -non Ford- dealership. The salesman drove me nuts... Kept repeating his pitches, had to look up answers to m My wife and myself had recently been to a -non Ford- dealership. The salesman drove me nuts... Kept repeating his pitches, had to look up answers to most simple questions, his pricing was all over the place and confusing, and basically wasn't a very pleasant person. We walked into Erinwood and were greeted by Martin who was the total opposite of this last person. Right off the bat he was extremely courteous and very easy to talk to. He answered all of our questions with ease , showed us various options along with pricing in an direct and understandable way. We both felt very comfortable and relaxed dealing with him... Sorta felt like we'd known him for years!! Later we met with Robyn to sign papers. She was just like Martin. Very friendly, informative and funny! Also, I'm not very good with computers. But when I picked up my vehicle, Martin spent at least an extra hour inside the Escape explaining all of the features to me. This helped immensely!! Overall, our visit was a total pleasure and at no time did we feel pressured by them. We would recommend these two competent employees to anyone. More

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Excellent Service Dealt with a very personable and knowledgeable person in Marrtin. i was very pleased with the service and attention right from the time I came through Dealt with a very personable and knowledgeable person in Marrtin. i was very pleased with the service and attention right from the time I came through the door. Everyone was professional and discreet, which was greatly appreciated. More

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Exceptional customer service from start to finish Almost four years ago, I had the unfortunate experience of having to write off a car that I had purchased brand new from a non-Ford dealer. When I was Almost four years ago, I had the unfortunate experience of having to write off a car that I had purchased brand new from a non-Ford dealer. When I was looking for a replacement car to purchase, I considered trying another brand, specifically Ford, but decided instead of venturing in new territory, I would stick with what I knew. Needless to say, hindsight is an unforgiving teacher and I did not have to think twice this time around when I found myself a dire situation, in need of a vehicle that did not have me worried for my personal safety. My brother has been a believer in Ford quality and service for many years now, so when he suggested that I allow him to take my car to Erinwood Ford to ask Martin Menzies and his team take a look and give me an independent assessment, I did not hesitate. The amazing thing was that I did not have to take the car to Martin. He came to me to get it. From the get go, I was impressed by Martin's willingness to go the extra mile. He put my mind at ease by meeting me, at a place and time that convenient for me, taking my car, and leaving me with a loner vehicle (which I believe was his personal vehicle) ... Talk about VIP service. And it didn't end there. I was kept in the loop throughout the initial inspection process and when it was apparent that exchanging messages via text would not work, Martin picked up the phone and not once, but three or four times to clearly explain the situation to me. When I learned the situation with my car was a bigger problem than I was led to believe by the "other" dealership, I essentially had a meltdown. Martin patiently talked me off the cliff's edge, suggesting that I take the weekend to consider what he had shared with me and he would look to see what he could do at his end to find a solution. Martin worked with me to consider my options and in the end I decided that I would trade in the Jeep Compass and put myself into a new 2016 Ford Escape but this time, I would lease instead of buying outright. As fortune would have it, there was a Silver one on the lot. Reflecting back on this, had it not been a Silver model I don't think I would have been so easy to convince. It was just a seamless transition. Like caterpillar shedding its chrysalis. My adventures with Erinwood didn't end with the exceptional customer service provided by Martin, to close the sale, I was introduce to Robyn Barrett (BTW I love your energy). She didn't try to close the deal with unnecessary add-ons but listened to what had to say and sold me what I needed. Thanks for suggesting WearCare, Robyn! I know I was a little hesitant at first, but the more I think about, it was an excellent call. I picked up my car today, and it was an easy process. I appreciate Martin taking the time to give me the walk through and showing me the bells and whistles in the car's console with the Bluetooth hands free. In life it’s the little things that matter the most, and in closing the sale, Martin moved all my belongings from the old car, into my new Ford Escape and while I was sadden at driving away and leaving my Compass on the lot, I felt that at home in the space that he had created by making inside of the car, my space with my things in exact place as it was in my other vehicle. Martin, Thank you, Merci, Danka, Gracais! Words do not express my gratitude and appreciation. Keep up the excellent work! Kind regards, J. Williams More

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Friendly environment Erinwood makes purchasing a car very easy and enjoyable. It was the first time I took a car out for a test-drive without a salesman. I look forward Erinwood makes purchasing a car very easy and enjoyable. It was the first time I took a car out for a test-drive without a salesman. I look forward to having my car serviced with Erinwood. More

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painless and professional experience Overall it was a great experience. Martin and Carol were very friendly and professional. I never felt pressured towards a certain vehicle, package, or Overall it was a great experience. Martin and Carol were very friendly and professional. I never felt pressured towards a certain vehicle, package, or option. Both were very knowledgeable about the trucks. I would recommend then to anyone for a new vehicle. More

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Excellent All Around! Carol, Robyn, John and Martin each made this car-buying experience a fun and exciting one. Armed with knowledge, professionalism and customer service Carol, Robyn, John and Martin each made this car-buying experience a fun and exciting one. Armed with knowledge, professionalism and customer service with a smile they were all very accommodating in answering any questions with a high degree of accuracy and timeliness. They are filled with expertise and a passion for their jobs and it shows! Thanks for making this a great experience. More

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Amazing! Erinwood Ford was an excellent dealership. I bought my first car here and it definitely won't be my last. I have nothing but good things to say about Erinwood Ford was an excellent dealership. I bought my first car here and it definitely won't be my last. I have nothing but good things to say about them. Especially with help from Martin, he made everything easy and is a great person. Recommend erinwood Ford and Martin to anyone who is thinking on buying. More

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New car sale This is my 4th car from Erinwood Ford and I will continue to buy from them. Martin is a very helpful and knowledgeable salesman. Thanks to Martin, This is my 4th car from Erinwood Ford and I will continue to buy from them. Martin is a very helpful and knowledgeable salesman. Thanks to Martin, John and Geirge for another great sales experience. I absolutely love my Ford Escape titanium. More

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#1 Advisor Mr. Menzies has the knowledge and is extremely professional he walks you through the vehicle of your choice. We Love our vehicle and Erinwood.Ford Mr. Menzies has the knowledge and is extremely professional he walks you through the vehicle of your choice. We Love our vehicle and Erinwood.Ford More

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If it was easy, everyone would do it...Great Experience! This wasn't my first experience buying a new car but was definitely the most complex do to the lease I had gotten myself into with another brand. Firs This wasn't my first experience buying a new car but was definitely the most complex do to the lease I had gotten myself into with another brand. First impression with Martin was fantastic, friendly and welcoming, he had the truck ready and waiting to go for a drive before I even arrived at the dealership. We were able to find the truck that best fit my needs and went from there. Robyn Barrett and Brad Cruickshank were VERY patient in explaining and walking me through all the finer points of the deal. Overall Martin was fantastic and had a fantastic team behind him to complete the deal. Erinwood has the product on the ground and a wonderful team and I love my new F150! More

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