Luis Frada | Page 41

Exceptional Customer Service! From the moment that we walked into the dealership, we felt the warm and supportive vibe from all staff including Dee Menon. Dee was very professiona From the moment that we walked into the dealership, we felt the warm and supportive vibe from all staff including Dee Menon. Dee was very professional and warm in his approach which allowed us to feel comfortable engaging with him as well as developing trust. Among all of Dee's service quality assets, his best personal and professional manners were that he respects customer's space, engages in active listening, is client centred, respectful, provides options, is very knowledgeable about ford cars, and has really good customer patience. We are beyond satisfied with our 2 Ford Escapes. Thank you for everything! More

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I love my car! Where do I start, I absolutely love everything about this dealership and the whole team that helped me out in my process of purchasing my new vehicle! Where do I start, I absolutely love everything about this dealership and the whole team that helped me out in my process of purchasing my new vehicle! Thank you so much to everyone! More

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EXCELLENT SERVICE from Start to Finish So many people to thank for such an Amazing Experience I received from Courtesy Ford. Luis Frada, George Anderson and Dan Bee YOU GUYS ROCK!! Thank yo So many people to thank for such an Amazing Experience I received from Courtesy Ford. Luis Frada, George Anderson and Dan Bee YOU GUYS ROCK!! Thank you for all your help!! More

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Loving my beautiful new 🏎 car!! Gary & Luis found the perfect car for me with everything I wanted on it. Gary has an easy going friendly manner that makes him a pleasure to deal wit Gary & Luis found the perfect car for me with everything I wanted on it. Gary has an easy going friendly manner that makes him a pleasure to deal with. I couldn't be happier with my new Lincoln MKZ & all the fun features I'm still learning! With the employee pricing event & very attractive financing terms it was the perfect time for a new car. This is my first experience with Courtesy and so far it has been excellent! The dealership is bright and inviting and any staff I have come in contact with have all been friendly and courteous. More

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one of a kind salesman dylan was amazing in the process of purchasing our new vehicle, i went in very nervous about purchasing a new vehicle but Dylan instantly calmed me do dylan was amazing in the process of purchasing our new vehicle, i went in very nervous about purchasing a new vehicle but Dylan instantly calmed me down with a smile and wasnt pushy at all about helping me into my next vehicle. thank you so much dylan and the courtesy team! More

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The Best Guy Luis Frada has always treated me, what I feel, is the best. He's always in a cheery mood and knows exactly what the best deals are going at the time Luis Frada has always treated me, what I feel, is the best. He's always in a cheery mood and knows exactly what the best deals are going at the time so you don't feel like you're getting jerked around. More

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amazing service. professional people . They take their time to explain everything to the last detail. Very friendly and professional to what they do. Truck service. professional people . They take their time to explain everything to the last detail. Very friendly and professional to what they do. Truck was delivered in time as promised . Very satisfied More

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Thank you. Thank you, always a pleasure. Luis has always treated us well, and over the years become a trusted advisor when making a new purchase. He is defini Thank you, always a pleasure. Luis has always treated us well, and over the years become a trusted advisor when making a new purchase. He is definitely an asset to Ford. More

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Truly an excellent buying experience! Luis Frada is an excellent salesperson, he always goes above and beyond to satisfy his customers. I would absolutely recommend Luis to anyone looking Luis Frada is an excellent salesperson, he always goes above and beyond to satisfy his customers. I would absolutely recommend Luis to anyone looking to purchase a new/used vehicle! More

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Smooth transaction From beginning to end, the entire experience at Courtesy Ford was great. It was clear Michael had a solid understanding of what we were looking for an From beginning to end, the entire experience at Courtesy Ford was great. It was clear Michael had a solid understanding of what we were looking for and was able to really help us get into the vehicle that we needed. It wasn't a long drawn out process but we also didn't feel rushed into making any decision until we were ready. They were there to help and answered all the questions we had. I would suggest Courtesy to friends and family. Mike was a huge part of how smooth this experience was. Thank you. More

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