Lori Peterson | Page 10

Excellent service and friendly staff. Very clean service area. Accommodating appointment since had to drive one hour and forty-five minutes to get there. Very clean service area. Accommodating appointment since had to drive one hour and forty-five minutes to get there. More

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From Lori to Jon & service update person always a great visit! All great people. Always gave us updates from Lori! visit! All great people. Always gave us updates from Lori! More

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I always receive people who care about my car and therefore me! No matter what department I need to visit....the staff are eager to help me in a professional and cheerful way. Thanks Grande Prairie H therefore me! No matter what department I need to visit....the staff are eager to help me in a professional and cheerful way. Thanks Grande Prairie Hyundai 😃 More

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Always excellent service. I have been a long time customer because of the service. It is excellent and appreciated! I have been a long time customer because of the service. It is excellent and appreciated! More

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Service department is always courteous and professional with the work they do. They keep you informed as they work on your vehicle and let you know when the work is done. Dean, Lori and John are very he with the work they do. They keep you informed as they work on your vehicle and let you know when the work is done. Dean, Lori and John are very helpful!! Great dealership More

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Hyundai Grand Prairie have excellent customer service. Thier car repair and servicing is also excellent Thier car repair and servicing is also excellent More

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After purchase service from Sales is deplorable…. apparently once they get your money, you disappear and there is no need to follow through on promises made at time of purchase. Service dep’t is amazi apparently once they get your money, you disappear and there is no need to follow through on promises made at time of purchase. Service dep’t is amazing More

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Quick service. Informative and helpful. Staff are friendly and welcoming. A great team to deal with. Informative and helpful. Staff are friendly and welcoming. A great team to deal with. More

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Service work done involved using a part that was incorrectly packaged, which ended up causing two break downs on the highway between Penticton and Grande Prairie. Although the initial support was gr incorrectly packaged, which ended up causing two break downs on the highway between Penticton and Grande Prairie. Although the initial support was great, as time went on, there was less communication from the Service Manager. Only updates were through my inquiries. It took approx. 2 weeks to get a reimbursement check mailed to me for all expenses incurred as a result of the incorrect part. Part of the repairs involved damage to a new rim from a set of 4 that were installed the month before. I was led to believe the intention was to pay for the rim replacement as well since none of this was our fault. I purchased the new rim and sent the receipt for repayment. After a week I checked on the status, and Service Manager said he was away the previous week, but would look into it. Two weeks later I emailed again and was told their system was down due to a "hacker" or virus of some kind, but he would follow up once the system was back up. I sent a final email a week later saying that I was unhappy with how long it was taking to be reimbursed, and the Service Manager than left a message to call him again. I did not call, all I want is my costs for their mistake reimbursed, and I still have received nothing for my damaged rim and no reason why.. Having them do my warranty work cost us two highway breakdowns, a night in a hotel, day of work missed because we were late getting home, a 2 1/2 hour trip in the front of a tow truck with my husband and the driver, and approx. $219.00 for my rim that I had replaced. They started out great, and we understand things happen, but it's how you deal with it moving forward. They dropped the ball, and seem to be OK with that, I am for sure going to think twice before I bring my car back for any more work, I have lost confidence and respect for the dealership, I only wish they weren't the only option in .GP, UPDATE: I received payment for my rim replacement today, so they have honored all promised reimbursements which I appreciate. More

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Very helpful and friendly having a shuttle is great with awesome drivers they make the drive home and back a joy All repairs are in a great time frame. awesome drivers they make the drive home and back a joy All repairs are in a great time frame. More

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