Lori Peterson | Page 10

Quick service. Informative and helpful. Staff are friendly and welcoming. A great team to deal with. Informative and helpful. Staff are friendly and welcoming. A great team to deal with. More

Report | Print

Service work done involved using a part that was incorrectly packaged, which ended up causing two break downs on the highway between Penticton and Grande Prairie. Although the initial support was gr incorrectly packaged, which ended up causing two break downs on the highway between Penticton and Grande Prairie. Although the initial support was great, as time went on, there was less communication from the Service Manager. Only updates were through my inquiries. It took approx. 2 weeks to get a reimbursement check mailed to me for all expenses incurred as a result of the incorrect part. Part of the repairs involved damage to a new rim from a set of 4 that were installed the month before. I was led to believe the intention was to pay for the rim replacement as well since none of this was our fault. I purchased the new rim and sent the receipt for repayment. After a week I checked on the status, and Service Manager said he was away the previous week, but would look into it. Two weeks later I emailed again and was told their system was down due to a "hacker" or virus of some kind, but he would follow up once the system was back up. I sent a final email a week later saying that I was unhappy with how long it was taking to be reimbursed, and the Service Manager than left a message to call him again. I did not call, all I want is my costs for their mistake reimbursed, and I still have received nothing for my damaged rim and no reason why.. Having them do my warranty work cost us two highway breakdowns, a night in a hotel, day of work missed because we were late getting home, a 2 1/2 hour trip in the front of a tow truck with my husband and the driver, and approx. $219.00 for my rim that I had replaced. They started out great, and we understand things happen, but it's how you deal with it moving forward. They dropped the ball, and seem to be OK with that, I am for sure going to think twice before I bring my car back for any more work, I have lost confidence and respect for the dealership, I only wish they weren't the only option in .GP, UPDATE: I received payment for my rim replacement today, so they have honored all promised reimbursements which I appreciate. More

Report | Print

Very helpful and friendly having a shuttle is great with awesome drivers they make the drive home and back a joy All repairs are in a great time frame. awesome drivers they make the drive home and back a joy All repairs are in a great time frame. More

Report | Print

Very thorough and detailed analysis of my vehicle. Also recommended other services due. Great to work with. Also recommended other services due. Great to work with. More

Report | Print

They always go above and beyond to make me feel like I matter as a valued customer matter as a valued customer More

Report | Print

Everybody has and is ALWAYS friendly and helpful to me when I come for check ups, and I've been coming to this location since 2009 when I come for check ups, and I've been coming to this location since 2009 More

Report | Print

Very efficient work done on my vehicle, and finished in a good time and thanks for the wash good time and thanks for the wash More

Report | Print

They're great, the third party service booking is definitely not. Despite several attempts, there was not enough time booked for the services required. definitely not. Despite several attempts, there was not enough time booked for the services required. More

Report | Print

The new vehicle was delivered on time as promised. Went over all the paper work and explained options Went over all the paper work and explained options More

Report | Print

I took my vehicle in for some service work, they had everything done in a timely manner. Laurie, the service clerk was really helpful and friendly. everything done in a timely manner. Laurie, the service clerk was really helpful and friendly. More

Report | Print