Kristina Wong-Marcellin | Page 9

Happiness is buying a car from Mercedes, London, Ontario This is the third car I have bought from Bill, and it has been a great pleasure to deal with him each time. He is extremely knowledgeable, efficient, This is the third car I have bought from Bill, and it has been a great pleasure to deal with him each time. He is extremely knowledgeable, efficient, positive, and helpful, and does not pressure you into anything as a lot of other car dealers do. When you have made a purchase he will give you as much time as is necessary to show you the features of your new car and how everything works. He is an expert !!!!!!The service at Mercedes London has been wonderful….everyone is very pleasant and helpful with explanations when necessary and the service itself is first rate. I am one very happy customer. Thank you. More

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Came in to look at paint and ended up buying a Benz I have been telling my son about this Mercedes that caught my eye on the highway for the last few weeks and that I really wanted to look at some in pe I have been telling my son about this Mercedes that caught my eye on the highway for the last few weeks and that I really wanted to look at some in person as I had never seen a paint job like that in my life. When we arrived at Finch we approached the CLA which my son said sounded like the description of the car I had seen. Jace noticed us looking at the car and walked over to greet us with a smile and asked if I needed anything. I made it clear that we were only looking at the paint and browsing. She asked us what our story was and I explained everything about the car. She asked us a few questions about my current vehicle and wanted to know if we would be interested in seeing what kind of prices are available to us and if we wanted to see how much they could get for my car via trade in. She reassured us that she could at least get everything on paper to help us budget out a vehicle for whenever I was ready. She asked a lot of questions and was very personable and always smiling. She treated us with a great deal of respect and professionalism and explained the process of how Mercedes can work to get the most trade in value for my current vehicle. She was able to come back with a quote that more than met any expectations I had (because she "dickered"). She told us to take the car out for a spin and see how it felt. I took it out and fell in love with the vehicle right away. The amazing car paired with Jace amazing service, trade in value, and price point made the decision to buy the car on the spot easy and spontaneous...Thank you for helping me purchase the car my late husband always wanted to have. Now I feel like he is riding along with me. When it came to Financing I made it clear to Jace that we have a family mechanic and that I hate being pressured into making decisions on the spot regarding extended warranties etc. The Wong sisters really listened to the feedback and just gave me everything on paper. She only told me show the maintenance pre paid packages to our mechanic before making a decision which I did. I also really love how we have the freedom to purchase the extended warranty at any time as long as it is within our manufactures warranty period, We ended up going with PPM package 4yrs under the advice of our mechanic. They were both very accommodating and pleasant to work with. Thank you Jace! Mary Rose Landowski More

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As always, Professional and Courteous I've had the opportunity to experience the purchase of another vehicle from Mercedes Benz London. I worked with Tony Yang, with whom I worked with fo I've had the opportunity to experience the purchase of another vehicle from Mercedes Benz London. I worked with Tony Yang, with whom I worked with for my first purchase. Once again he came through with an amazing deal. Tony is a professional!!! More

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Smooth and easy, like my new car Just purchased my car from the mercedes benz dealership in London, ontario. Adam Stockie made this experience as good as it could be! The car I wanted Just purchased my car from the mercedes benz dealership in London, ontario. Adam Stockie made this experience as good as it could be! The car I wanted was sold at the dealership before I got to it, but Adam had me driving the exact same car out of the dealership within the week! He found a new car for me quickly and made this such a great experience for me! I work three jobs and appreciated his flexible schedule to get me in for my appointments. He was easy to reach via email and phone, he always responded promptly! A huge thank you to him and the team at Mercedes! More

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HAPPY HAPPY HAPPY I We have had several Mercedes in the past. Adam has always been there for us. Having just lost my husband, I leaned on Adam even more. T I We have had several Mercedes in the past. Adam has always been there for us. Having just lost my husband, I leaned on Adam even more. This was my first purchase on my own. He is a true gentleman, accommodating, so helpful in explaining every detail, and all my questions. I have all the confidence in the world in him - he is most sincere and honest. More

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Amazing Experience Adam S and the staff at Mercedes here in London went above and beyond to meet all of our expectations and finding us the right fit of vehicle! Stoppe Adam S and the staff at Mercedes here in London went above and beyond to meet all of our expectations and finding us the right fit of vehicle! Stopped in today and received prompt service, took the time to go thru the new options on our vehicle! Thanks again Adam More

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Bette Jace & Kristina you were extremely friendly and professional a very positive experience in our purchase of our new GLC 300. Gino and I are excited of Jace & Kristina you were extremely friendly and professional a very positive experience in our purchase of our new GLC 300. Gino and I are excited of our new purchase thank you. More

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Sales person The sales person was extremely professional and very friendly. The experience was fantastic. She understood what I wanted and worked to find the exa The sales person was extremely professional and very friendly. The experience was fantastic. She understood what I wanted and worked to find the exact vehicle. More

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Vehicle #4 This is the fourth straight vehicle I've leased from MB London. I can't recall a single complaint or issue during the 12 or so years since I first wa This is the fourth straight vehicle I've leased from MB London. I can't recall a single complaint or issue during the 12 or so years since I first walked through the doors. I've dealt with Jace Cooper in relation to my last two vehicles and she's great. She responds to every call or email quickly. She knows her stuff. She's really pleasant to deal with. And she volunteers information and details before I even ask. I don't often need to deal with Jace between purchases, but when I do she's as responsive as when I'm shopping for a vehicle, which is often rare in her industry. She's really great. Kristina Wong has dealt with me the last few times I've been in. I have not yet had a single bump in the road or annoyance through any of my dealings with her. She too really knows her stuff, understands the products and makes things easy. I place a very high value on these processes being hassle free and the dealer doing the work that needs to be done in advance so that I don't have to do anything more than review a few documents and sign my name. That is always my experience with Kristina. Mike Maric in service is who I deal with most frequently given I speak with him about service, tire changes, etc. Sticking with my theme about valuing efficiency and a job well done, Mike is the man. He's ridiculously good at his job. I quite literally speak of the service at MB at least once a month, typically when a friend or colleague is complaining about the service elsewhere. The cars are great and I love them, but the service is what has sealed the deal on me sticking with MB London and not seriously debating anywhere else. I hadn't met Joe Huigenbos until my most recent visit. He could not be friendlier and his passion for the vehicle I drove out in was genuine and obvious. We talked at length about his thoughts on the vehicle, what he liked best, what I might enjoy but not notice, etc. I'm not sure how he managed to make me more excited to get in driver seat than I already was, but he did. These people are very good at what they do. I highly recommend them. More

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Professional and Courteous I was considering the purchase of a quality used Smart Fortwo. My search took me to Mercedes Benz London, where I was introduced to Toni Yang. My I was considering the purchase of a quality used Smart Fortwo. My search took me to Mercedes Benz London, where I was introduced to Toni Yang. My first contact was by email. Toni replied promptly and provided all the information I was looking for. Toni even took the time, to do a personalized video of the vehicle, I was looking at. When it came to going into Mercedes Benz London and meet with Toni, I was warmly welcomed. Toni provided a sales experience next to none. I continued this excellent experience right through to the Financial Services Office, where I was introduced to Kristina Wong. It was a pleasure having Kristina assisted me through the paperwork. I must say Kristina was thorough and efficient in providing me with all the information and assistance to finalize my purchase. I highly recommend Mercedes Benz London and the two pleasant and professional representative of the company, I worked with. My contact with Toni and Kristina speaks highly of Mercedes Benz London, I can only say that all of the sales, financial and service employees here, would be very caring and professional to work with in purchasing a Smart Fortwo or a Mercedes Benz. Thank you for the Best experience in purchasing a vehicle from Mercedes Benz London. Wayne Sczepanski More

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