Kristina Wong-Marcellin | Page 16

Excellent customer service and overall experience This was my first experience leasing a Mercedes Benz and it definitely won't be the last. Adam really listened to what we were looking for and was ext This was my first experience leasing a Mercedes Benz and it definitely won't be the last. Adam really listened to what we were looking for and was extremely knowledgeable about the product. We never felt rushed or pressured into a sale. I would recommend Mercedes London and I would recommend Adam as he made the process as simple as possible and made the whole experience a positive one. Thank you Adam! More

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Friendly professional service I consider second to none. I just leased the 3rd vehicle in a row from London Mercedes Benz. My salesperson, Adam Stockie is a great guy to work with, I find him to be very rela I just leased the 3rd vehicle in a row from London Mercedes Benz. My salesperson, Adam Stockie is a great guy to work with, I find him to be very relaxed and fun to talk/work with. He treats me as a customer very well, he is not pushy or in any way do you feel like he is trying to push something on you you may not want. The car I picked up, a 2017 E400 was delayed arriving due to manufacturer issues, nothing to do with dealership. Adam ( and Rob Stockie as well) were excellent in keeping me in the loop as to it's progress. Adam and the dealership extended to me some "perks" and price adjustments to compensate for the delay. They did not have to do this and I was exceptionally elated with the outcome. Kristina in the finance office was a pleasure to deal with as well and got the paperwork finalized in very short order. I would happily recommend Mercedes Benz London to anyone looking for a great car and Adam as a salesperson who will look after you very very well! More

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Straightforward and professional sales experience! It was the most straightforward sales experience I have had and I really appreciated it. Mike was a pleasure to deal with, as was Kristina. Everythi It was the most straightforward sales experience I have had and I really appreciated it. Mike was a pleasure to deal with, as was Kristina. Everything happened just as it was supposed to, there were no hidden fees or high pressure sales tactics, and all advertised offers were made available without having to specifically ask. All that and I get a fantastic car! More

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The Royal Treatment I live almost 2 hours away from Mercedes-Benz London. People are always asking me why I don't go to a dealership closer to home. The answer is simpl I live almost 2 hours away from Mercedes-Benz London. People are always asking me why I don't go to a dealership closer to home. The answer is simple. The people, atmosphere, and service I receive in London is second to none. You are made to feel special every step of the way, and this continues long after the deal is done. Always a great experience! More

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Great experience Treated with respect & never pressured to purchase. Personally, I like to purchase a car, not be sold one. There is a difference. I would not hesita Treated with respect & never pressured to purchase. Personally, I like to purchase a car, not be sold one. There is a difference. I would not hesitate to refer my friends to this dealership. More

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Fantastic experience! Both me and my roommates bought the three Mercedes through Tony. He is a great sales person and gave us a lot of advices on the type of cars that we c Both me and my roommates bought the three Mercedes through Tony. He is a great sales person and gave us a lot of advices on the type of cars that we could consider purchasing. He is also very knowledgable of all of the product offers and provide us a whole lot of information. Great experience and I will definitely recommend him to everyone who is considering buying a new car! More

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Tony makes you feel at home Such a great experience from start to finish. Tony was very charismatic and honest which helped put me at ease throughout my purchase. We skipped a lo Such a great experience from start to finish. Tony was very charismatic and honest which helped put me at ease throughout my purchase. We skipped a lot of the negotiating that most dealerships make you sit through and went straight to a fair price to start. When the deal was complete I could text him whenever I had an issue. All that staff are professional and friendly. I would recommend this dealership to anyone. More

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Easy going, knowledgable, professional service From start to finish, nothing but professional, quality service with a friendly atmosphere. Tony was very knowledgable and answered any questions I ha From start to finish, nothing but professional, quality service with a friendly atmosphere. Tony was very knowledgable and answered any questions I had regarding my vehicle purchase. I feel confident in my purchase and knowing a have a great sales rep to contact if I have any further questions or concerns. Look forward to doing some future business with Tony when it comes time. More

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Professional & Efficient I recently purchased a C300 from MB London. I live out of town and have a busy schedule. I made an appointment with Charbel Francis to look at the v I recently purchased a C300 from MB London. I live out of town and have a busy schedule. I made an appointment with Charbel Francis to look at the vehicle I was interested in. When I arrived at the dealership the vehicle was ready for me. Charbel answered all of my initial questions and I test drove the vehicle. After the test drive Charbel explained all of the many features of the vehicle. Throughout the purchasing process Charbel quickly responded to any of my emails. Katrina & Kristina efficiently guided me through the paperwork. On the day of the delivery the car was immaculate and Charbel demonstrated the vehicle systems and paired my iPhone. Charbel also directed me to a YouTube video that shows how to pair the garage door opener. Overall a professional and efficient automobile purchasing experience. More

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Exceptional Service! Nowadays, It's hard to come by great client service but Charbel has raised the bar. This is our 2nd purchase from Mercedes Benz of London and Charbel Nowadays, It's hard to come by great client service but Charbel has raised the bar. This is our 2nd purchase from Mercedes Benz of London and Charbel only made it easy to come back. He goes over and above for his clients pre and post sale. I would recommend him to everyone. More

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