Justin Hoffart | Page 23

Awesome experience Just had a wonderful returning experience with the team at Capital GMC. This is the third vehicle my other half and myself have purchased from this de Just had a wonderful returning experience with the team at Capital GMC. This is the third vehicle my other half and myself have purchased from this dealership, and once again they have gone above and beyond to meet our needs and make it work. It was refreshing to deal with familiar faces - it always makes things easier that way. I was generally looking into getting out of my 1994 Intrepid and into something a little more up to date. Initially I applied online to be approved for financing, later I was contacted by Matt by email and got the details of what was needed etc. Spoke further with Jason on options and so forth after providing my details. Went in to test drive the vehicle I was curious about, 2016 Kia Forte. Was met by Gregg, he showed the vehicle explained a few things and let me take her for a spin. Wasn't quite what I was looking for, so went to the next vehicle on my list, and took it for a spin. 2013 Ford Fusion. This was more my style, bigger, spacious, and fully loaded as an added bonus. Went through the process of financing and hit a few snags where things didn't quite sit right with me. Voiced my concerns and and reasoning behind them with Justin, and he understood entirely and went to work to get some specifics I requested, and to get some of my concerns addressed. This was a very involved back and forth between myself and Justin and I really appreciated his attention and understanding on all of my concerns. In the end he ended up getting exactly what I was looking for so both parties were happy. I was sent off to Jona whom I've dealt with in the past to run me through all the financial jargon, and within 15 minutes everything was said and done. And I was a very happy customer. Overall the experience I had at Capital GMC was just as it was the past two times I've dealt with them. Welcoming, friendly, there to help you get into a vehicle YOU want. And willing to work with you as much as they can. Highly recommend this dealer and the particular team of people I have now had the pleasure of dealing with for the third time. More

Report | Print

these guys know their stuff I swear its like they know you before they meet you went in to trade a 2011 sierra base model left with a 2016 sierra 4x4 fell in love with it on the I swear its like they know you before they meet you went in to trade a 2011 sierra base model left with a 2016 sierra 4x4 fell in love with it on the test drive my fave colour too (black) and having kids treated them like gold too they addressed every one of my concerns... really impressed... More

Report | Print

great service justin did a great job finding the right vehicle for my family.. he met all our wants and needs and made sure i was satisfied justin did a great job finding the right vehicle for my family.. he met all our wants and needs and made sure i was satisfied More

Report | Print

5 🌟Stars Is not enough I cannot express the gratitude I have towards my experience at Capital GM. Thank you Justin and Matt for all you guys did for me! Justin went out of I cannot express the gratitude I have towards my experience at Capital GM. Thank you Justin and Matt for all you guys did for me! Justin went out of his way to help me find the vehicle I was looking for, and helped me feel up most comfortable doing so. I would highly recommend everyone to see Justin for a purchase of any vehicle!! A big Thank you for Matt for making it all happen! More

Report | Print

A pleasure, as always. This is the third vehicle I have purchased from Capital GMC Buick Cadillac. Dealt with Justin each time and he has never disappointed. First time deal This is the third vehicle I have purchased from Capital GMC Buick Cadillac. Dealt with Justin each time and he has never disappointed. First time dealing with Gregg and Matt, and they were both equally welcoming, helpful and professional. Would not hesitate to recommend these folks to anyone and will be back again when it's time for another vehicle. Thanks guys. Another great experience! More

Report | Print

Always a great Experience Return Buyers! Once again Jason gave EXCELLENT service to my parents, when they came in to trade in their vehicle from a sonic, he got them into an 2 Return Buyers! Once again Jason gave EXCELLENT service to my parents, when they came in to trade in their vehicle from a sonic, he got them into an 2015 Chevrolet Trax. They are very happy couple. Thank you gentlemen. More

Report | Print

Helpful Our relations with capital has been rocky Justin found this out and went to the top and solved this problem. I appreciate the effort made to solve t Our relations with capital has been rocky Justin found this out and went to the top and solved this problem. I appreciate the effort made to solve the problem at hand More

Report | Print

Blewmyhairback Justin and his team were very efficient in every aspect of the purchase of my beautiful truck. His team went the extra effort to make sure that I was Justin and his team were very efficient in every aspect of the purchase of my beautiful truck. His team went the extra effort to make sure that I was gonna be going away happy. Iam certain I dealt with best team, cus it sure felt like it. More

Report | Print

Terrible client service The service centre at Capital is terrible. We returned 4 times to have the rear door latch on our Cadillac SRX repaired and they tried charging us the The service centre at Capital is terrible. We returned 4 times to have the rear door latch on our Cadillac SRX repaired and they tried charging us the diagnostics fee on each visit. As we were in the parking lot after our third visit, and after the service centre had said they fixed the problem, the rear door wouldn't open. After we had to physically demonstrate this to the service centre, they finally replaced the latch - and of course, they wanted to charge the diagnostics fee even though we told them that the latch needed to be replaced. As we were dealing with the rear door latch, the rear defrost began working sporadically. We took it in, explained the problem and they charged a diagnostic fee to confirm what was obvious, that the rear defrost wasn't working. They did not offer any solution other than replacing the entire rear window. On our last visit, we identified that the light output from our headlights wasn't strong and asked for them to be replaced or repaired. This is a known problem on Cadillac SRXs and is a serious safety concern. The service centre said there was nothing wrong, and once again, charged us the diagnostics fee. The problem is obvious, they are simply choosing to ignore it. They didn't clean the plastic, change the bulb or adjust the computer setting - they simply said there is no problem. Given that we chose a Cadillac, we were expecting the same level of service that we receive for our BMW at the Dilawri dealership. This is not the case and so we have decided to replace our vehicle and will not be looking at Capital's inventory. The service centre is not qualified and the sales team failed to inform us that extended warranty meant paying a deductible fee on all warranty work. More

Report | Print

ignore problem calls ignored I bought a 2014 GMC Denali, traded a 2014 Chev LTZ with new rubber,mentioned tires on Denali were worn out,no way they passed inspection, we all know I bought a 2014 GMC Denali, traded a 2014 Chev LTZ with new rubber,mentioned tires on Denali were worn out,no way they passed inspection, we all know how good factory tires are!! Tires were at 3/32, need a 5/32 to pass inspection. At that point they ignored my calls and texts,so I spend 54000 on a truck and have to spend 2000 on Tires, not happy,he had no time for me,everett his helper did all the work,all calls ignored and never returned,will I buy another truck there,yes but not from Justin!!! More

Report | Print