Justin Hoffart | Page 22

Quite dissatisfied We purchased our 2011 Grand Caravan back on June 15,2016. When we first came to the dealership we where wowed by the greeting of the staff. I had prev We purchased our 2011 Grand Caravan back on June 15,2016. When we first came to the dealership we where wowed by the greeting of the staff. I had previously dealt with Justin on the phone and via emails as we live 2 hours away. We asked to talk to Justin and he passed us off to salesman Bennett (can't remember his first name). The van we we there to see was ready for viewing and we took it for a test drive. It smelled really strong of air freshener but we figured it had been newly cleaned. Our salesman really didn't know anything about the vehicle and we had to ask for a manual and touch up paint (which we only received the manual) We made it very clear we were leaving the following week on an out of town trip and they assured us the vehicle was road worthy and that it passed all inspections. Bennett then promised to follow up with the sale 2-3 days after the purchase. We left reasonably happy. Two days later, the van reaked of cigaret smoke, which we then realized they tried to cover up rather than using the proper cleaners to rid of the smell. We took care of that on our own. We hit our first real valley where breaking was required by Calgary. That is where we noticed the shaking. Contacted Justin and was told to take it to a dealership in salmon arm Bc when we got there. Turns out our front brake rotors were severely warped and should have been replaced during the inspection at the dealership. Needless to say our trip to Salmon Arm was extremely scary. We paid approx $600 up front to get the repairs done. Took the parts back to Regina along with the receipt and getting reimbursed was less than smooth. We ended up calling and talking to accounting directly because we felt Justin was stringing us along. To this date, no one has called to ask how things are going and how we like the vehicle. My wife did mention to Bennett she was extremely dissatisfied with him not keeping his word and that no excuses were welcomed. He never even offered an apology for not following up. The only one we were satisfied with was Matt in financing. He treated us like we were actually worth being there and not just a pushed sale out the door. We understand the vehicle is used and that dealing with customers 2 hours away has limitations, but we expected to be treated better than what we experienced. At this point we have not recommended the dealership to anyone looking for a vehicle. More

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Great service and experience We recently interacted with the Capital GMC dealership, on behalf of our daughter. She had seen a car online, and asked for our opinion of it, since s We recently interacted with the Capital GMC dealership, on behalf of our daughter. She had seen a car online, and asked for our opinion of it, since she is presently not living in the city. An appointment was set up with Anand. He was most professional and business like. He was able to answer our questions, and if he didn't know the answer, was happy to investigate other sources, and get us a response. He was friendly and not pushy, giving us a feeling of being listened to and being attended to with an honest intent to have us as future purchasers. We also dealt with Justin, who helped us close the deal. He too was very professional and genuine. He was very knowledgeable and available to assist in any way he could. Matt was the financial person who finished the car purchasing deal. He made the whole process painless and efficient. Having had a rather poor experience at a different dealership in the past, this experience was far better and would tend to have us investigate this dealership's products in the future. More

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Awesome cutomer service! Just bought a new truck from Capital GMC in Regina and the customer service was great. There was no pressure to buy and the entire experience from st Just bought a new truck from Capital GMC in Regina and the customer service was great. There was no pressure to buy and the entire experience from start to finish was comfortable and enjoyable. More

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Happy with my purchase at Capital GMC. One of my best decision to buy a vehicle from Ankesh at Capital GMC, he is honest and hardworking and I've not come accross such a dedicated employee One of my best decision to buy a vehicle from Ankesh at Capital GMC, he is honest and hardworking and I've not come accross such a dedicated employee and I can say that from my experience as I'm 65 years old and I've worked as a mechanic with a GM dealership, for sure he is an asset to his employer and I would recommend you to talk to Ankesh. More

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Capital GMC We had a great buying experience at capital GMC! Ankesh and Justin is awesome ! Great customer service! We got good deal!! We are enjoying our new ter We had a great buying experience at capital GMC! Ankesh and Justin is awesome ! Great customer service! We got good deal!! We are enjoying our new terrain 2016 !! More

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Upfront, honest and not pushy When we walked into the dealership we had no intention of buying a truck. Our product specialist listened to every want we had and showed us everythin When we walked into the dealership we had no intention of buying a truck. Our product specialist listened to every want we had and showed us everything that we needed. He didn't over sell us on anything and I would recommend him in a second. His name is Kevin Vayachack if anyone is looking to purchase a new vehicle. He won't let you down. More

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FREINDLY Sales person friendly and helpful. Worked hard to get the options we where looking for on are new Terrain .Went to great lengths to get the price clos Sales person friendly and helpful. Worked hard to get the options we where looking for on are new Terrain .Went to great lengths to get the price close to my price offered. More

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Truck Time! I enjoyed purchasing my truck from Ankesh. I was able to make a deal over the phone which is getting much harder to do with dealerships now a days. I enjoyed purchasing my truck from Ankesh. I was able to make a deal over the phone which is getting much harder to do with dealerships now a days. Usually you get the song and dance about needing to come in bit we made the deal, I got there and the truck was ready to go, as he said it would be. Impressive. More

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Quite pleased Very pleased with Sean Deneve And Capital GMC. Truck was ready in a timely fashion as promised. Dealership is very impressive. Will shop there again. Very pleased with Sean Deneve And Capital GMC. Truck was ready in a timely fashion as promised. Dealership is very impressive. Will shop there again. More

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Very helpful Justin helped me find the right car for my wants and needs even though I was difficult to deal with and swear we drive like 10 cars. Gregg did a great Justin helped me find the right car for my wants and needs even though I was difficult to deal with and swear we drive like 10 cars. Gregg did a great job delivering. The vehicle and Jason and Matt in finance were very helpful explaining the finance part of my purchase More

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