Juan Orozco | Page 14

Best Customer Service!!!!!!! I honestly don't know where to begin. My 2011 Chevy Cruz was giving me many different problems since January 2017, I think between January 2017 and A I honestly don't know where to begin. My 2011 Chevy Cruz was giving me many different problems since January 2017, I think between January 2017 and April 2017 I must have visited Budd's no less than 8-10 times. I honestly wanted to trade my car in because it was so frustrating and bad. My visits ranged from 30 minute visits to leaving it over night, sometimes 2 nights, to waiting 5 hours.(I was offered lunch during this long visit) I was there so often over such a short period of time everyone that saw me would say, You're back again! Prior to this I didn't have any problems. First I needed a new battery, then a new alternator. The staff where great. Then my car started to leak oil in my garage. I would take it in- nothing. It also had a burning smell. It would start to leak a few days later. I took it in again. Etc. Every time they thought they fixed it, a few days later it would smell and leak again. Finally they fixed the problem- at no charge. But then my car started leaking another type of liquid. I called Shane and he called me back after hours, from his cell phone. He asked me to send him a picture, this type of service is unheard of in this day and age. I sent him a picture- took my car in again. Long story but important. Finally everything was fixed and my car has been great ever since. They even did a free oil change during one of the times it was in the shop. The customer service I received is unexplainable. Everyone was great but whatever you're paying Shane McGinnis- triple it. He kept me sane, he kept me from tears, he didn't charge me for all these visits, he was patient, always kind, always made me feel important and through all this he always had the biggest smile. thank you Budd's but most of all Shane. I honestly think if it wasn't for Shane I would have taken my car somewhere else. More

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Awesome/Fantastic/"Spot On" Ever since I bought my 2014 Chevy Cruze from Budd's in Oakville, I have never been treated with such prompt, efficient and fabulous service. The ser Ever since I bought my 2014 Chevy Cruze from Budd's in Oakville, I have never been treated with such prompt, efficient and fabulous service. The service department has always been there for me when I am in need of assistance. They have answered my concerns; been totally professional and always willing to go that extra mile. Service Department Manager Shane has always greeted me with a smile. My most recent dealing with service was today-I drove my car into work and had to have it towed to Budd's. I contacted Juan and he immediately looked after my car and went beyond to carefully make sure that all my problems were looked at right away and my car was returned to me at a time that suited me. There is nothing else I may say to describe the outstanding service that this dealership has provided me with. I look forward to buying, in the future, from them and referring my friends and Family to this dealership. Nancy Hamilton More

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2nd Vehicle!!! This is my second vehicle that I have leased from Budd's, all the people are amazing! Bill Coombe never disappoints. He's not pushy and follows thro This is my second vehicle that I have leased from Budd's, all the people are amazing! Bill Coombe never disappoints. He's not pushy and follows through on his word every time. Thank you so much for all you have done! The service department is also amazing here; they make sure every detail is looked after. Thank you Shane, Juan, and Kim for always taking such great care of me! Paul Stewart always puts in the extra care in providing exceptional service in getting my new car ready to drive it off the lot. Cheers! More

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Genuine 5 Star Service!!!! Words can not describe the difference between same brand dealerships service!!!!! I could not believe that what one GM-Cadillac dealer location could Words can not describe the difference between same brand dealerships service!!!!! I could not believe that what one GM-Cadillac dealer location could provide below 0( As far as Im concern that place should be stripped of their status of Cadillac service) experience than Budds representing the same brand could rise above it!!!! Just simple message to you future GM/Cadillac owners: DON'T WASTE YOUR TIME WITH ANY OTHER LOCATIONS. GO TO BUDDS IN OAKVILLE. IT MAY BE OUT OF YOUR WAY A BIT BUT YOU WILL BE COMPENSATED FOR IT GUARANTEED!!!! As I talk to my clients everyday, making them aware of below anything service related experience in APPLWOOD CADILLAC IN MISSISSAUGA JUSt OFF DUNDAS ST .(PEOPLE PLEASE DO NOT GO THERE!!!!!!) i will make every effort possible to make everyone aware of Excellence at Budds GM/Cadillac!!!! People, give them a try and you will understand what I'm talking about. People like Juan Orozco and Shane Maginnis are truly customer service oriented professionals!!! Thank you very much for treating me as a client!!! Based on Applewood GM/Cadillac treatment I was under the impression that I should not expect it anymore!!!!! Very pleasant surprise. This is how it is done guys!!!!! Bravo!!!!!! More

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Fantastic satisfying experience Great experience with Budd's Chevrolet and Basil Silas. Everything ran smoothly, fantastic product, Basil even sourced a vehicle with higher spec than Great experience with Budd's Chevrolet and Basil Silas. Everything ran smoothly, fantastic product, Basil even sourced a vehicle with higher spec than I requested. Would recommend anytime. Had a tire issue a few days after delivery, not warranty related and Juan helped with no questions. More

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Nothing but great service for years now Every experience I've had here, has been a very good one for the past 3 years. Cheerful effective service from the moment I check the car in, and wit Every experience I've had here, has been a very good one for the past 3 years. Cheerful effective service from the moment I check the car in, and with reasonable bills for what was accomplished. Here is the latest from just last week and the note I emailed Juan Orozco, who made my Christmas season already. "Thank you again for fixing my strange electrical dead-battery problem by insisting your battery expert replace my key fob battery even though his test unit lighted up green. That problem had been driving me nuts for many months. Now, thanks to you, my 2005 Corvette starts right away every time, even after days of non-use." More

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Excellent Although I don't like taking my car into the shop for repairs (who does, really?) I can say that any time I bring my Saab in I'm very well taken care Although I don't like taking my car into the shop for repairs (who does, really?) I can say that any time I bring my Saab in I'm very well taken care of. Staff are friendly and the technicians know what they're doing. Juan Orozco, especially, has been absolutely fantastic to deal with. He's extremely knowledgeable, genuine and trustworthy and always know I'm in good hands when I'm dealing with him. Highly recommend this location for repairs or any other matter. More

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Dream come true! Coming from Burlington, we decided to purchase our vehicle from Oakville. the staff team worked really hard to ensure that we were satisfied with our Coming from Burlington, we decided to purchase our vehicle from Oakville. the staff team worked really hard to ensure that we were satisfied with our purchase. The staff team are very friendly and have done a lot to ensure that we left with smiles on our faces. I would definitely go back to purchase another vehicle from here! More

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Purchased a new CTS from Budds'/Basil Silas Basil Silas provided excellent service when we recently purchased our new Cadillac CTS. A pleasure to deal with and excellent after sales contact and Basil Silas provided excellent service when we recently purchased our new Cadillac CTS. A pleasure to deal with and excellent after sales contact and consideration. Budds' look after me in a very professional and caring manner for all my GM vehicles. The service department are very caring and professional. They work hard to get your vehicle servied on time and correctly the first time. More

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Happy I had a major problem with my vehicle overheating. I went to Budds' with my problem and Juan Orozco my service guy (I really mean my service guy when I had a major problem with my vehicle overheating. I went to Budds' with my problem and Juan Orozco my service guy (I really mean my service guy when it comes to my Equinox} There were major problems with my vehicle and it took some time to discover the problem. I was totally impressed with Juan's manager (Shane) who got directly involved and I even got to talk to my mechanic (Kerry) about my problem.END result -- problem resolved! I have been a 40 yr GM customer and with treatment like I received today I hope to be another 40 yr customer . Kevin Neville More

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