John Rossini | Page 12

John Rossini, Service Director and staff are amazing!!! This month I celebrated my "19th Anniversary" with Toyotatown. John Rossini and his staff have provided service that goes far and beyond the expected. This month I celebrated my "19th Anniversary" with Toyotatown. John Rossini and his staff have provided service that goes far and beyond the expected. I am in possession of my second Toyota vehicle being. 2004 Rav 4. When I drive in for service I am greeted with a warm welcome from Rob, Todd and the others who are the initial contacts for servicing. John Rossini is always available with his "open door policy" and it is a joy and a privilege whether it be to say hello, or speak with regarding any questions I may have. Any issues are dealt with promptly and professionally on a consistent basis. Issues are explained thoroughly and are coupled with recommendations that will enhance the top notch maintenance I receive. Toyotatown is trustworthy, reliable, thorough, professional and most accommodating whether it be a regular service appointment or one that had to be made regarding an unforeseen circumstance. As I begin my 20th year association with Toyotatown, I continue to trust the service and sales that encompass my lifelong driving experience. Thank you John Rossini for your many years of stellar service!! More

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John Rossini - the Service Director - outstanding!! After being disgruntled about a dealer installed trailer hitch's wiring that did work from day one, I reached out to John Rossini who helped me book a After being disgruntled about a dealer installed trailer hitch's wiring that did work from day one, I reached out to John Rossini who helped me book an appointment and get it dealt with. He was very helpful and communicated in a personal way which made me feel like he actually cared and that the problem would be fixed to my satisfaction. John made me feel better started to feel better about a very upsetting and disruptive failure in the vehicle's tow-hitch wiring. I was disappointed however to learn afterwards that the dealership-installed wiring for the hitch had never been properly connected or had somehow come loose. Fortunately with John's intervention and Todd Servant's (the Service Advisor) professional communications afterwards about what the problem actually was, I felt less upset and hopeful that the hitch will now work when I go to use it next. More

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Why is Toyota Town of London the best! This dealership exceeds all expectations. The positive friendly attitude shown by every staff member reflects the leadership of John Rossini, Service This dealership exceeds all expectations. The positive friendly attitude shown by every staff member reflects the leadership of John Rossini, Service Director. Recently, on two unexpected visits caused by vehicle problems ( 2009 Camry and 2009 Prius), excellence and integrity were demonstrated in the Service area where Rob Dako provided superior problem-solving and extended follow-up, in Reception by Patty Smith, and in Sales by David High who demonstrated proactive customer service in delivering and completing a vehicle sale of a 2017 Sienna . Whatever the problem or need, this dealership consistently responds with service above and beyond to achieve customer satisfaction. With appreciation Heather Price More

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Amanda did a great job. Very helpful on all fronts My Sequoia was in for service re needed bearing and brakes. Amanda was very helpful. Joe the shop foreman came out and explained everything. john Ross My Sequoia was in for service re needed bearing and brakes. Amanda was very helpful. Joe the shop foreman came out and explained everything. john Rossini was very helpful as well . All great More

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Buying new Camry 2018 Toyota Town is my main source of getting new and used cars. In 2013, I bought brand new Toyota Sienna 2013 and used corolla 2006. In 2015 I bought br Toyota Town is my main source of getting new and used cars. In 2013, I bought brand new Toyota Sienna 2013 and used corolla 2006. In 2015 I bought brand new Sienna 2015. Recently I bought brand new Camry 2018. The staff are very helpful especially Shawn Longworth, he helped me a lot in getting my car without any problems, as on the day of my receiving the car, everything was prepared as required, just handing over the car key to me. He explained even how to deal with and set up the car accessories and devices. He is very professional, knowledgeable and friendly. He really cared me and my requirement in the new Camry he worked hard to get everything on time. I recommended Toyota Town for my friends, due to the quality, the easy in dealing with staff and more care i found especially Shawn Longworth. . I would highly recommend him to my family and friends. More

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Excellent staff to deal with! Always pleasant staff whether sales or service and the service technicians come out and talk to you. Shawn Longworth is always upbeat and enjoys havi Always pleasant staff whether sales or service and the service technicians come out and talk to you. Shawn Longworth is always upbeat and enjoys having fun and making your purchase of a new vehicle easy. He is not pushy but gets you the product you want at a fair price. He is a great judge of character and knows how to work with people and staff. Our family has collectively purchased three new vehicles from Shawn in the last three years. We will always deal with Shawn. John Rossini has provided us with excellent service over the last twenty years. More

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Experience with Toyota Vehicles. I bought my first truck at ToyotaTown in 1992. Al lot of the people there now were there then, including Ken Yates. My experience with Ken then was th I bought my first truck at ToyotaTown in 1992. Al lot of the people there now were there then, including Ken Yates. My experience with Ken then was the main reason for going back to ToyotaTown for all future purchases. I trust Ken to give me the best deal on the best cars and truck ever made. More

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Long time customer I have been a long time customer of Toyota Town for many years. They always treat you with respect even after your service appointment . Sincerely I have been a long time customer of Toyota Town for many years. They always treat you with respect even after your service appointment . Sincerely, Anthony More

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Patient professionals I have been having second thoughts about my 2018 Camry for various reasons and wanted to switch cars. The dealership personnel looked at several optio I have been having second thoughts about my 2018 Camry for various reasons and wanted to switch cars. The dealership personnel looked at several options. Subsequently, I have decided to stay with my Camry. Many employees have helped me through this process and I want to specifically thank my ever patient salesperson Shawn Longworth. Additionally, the professionalism extends to John Rossini, Baz Affara, and Mark Eisan and Darrick Overholt. More

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Outstanding Service Since we recently had a "Problem" notice appear on the video screen of our 2009 Prius which has almost 300,00 kilometres, we have followed the advice Since we recently had a "Problem" notice appear on the video screen of our 2009 Prius which has almost 300,00 kilometres, we have followed the advice to drop into Toyota Town regularly to monitor this potential problem. As owners of three different Toyotas over the past ten years, we have experienced consistent exceptional service. The staff's helpful, positive attitude to customers reflects the leadership of John Rossini. We would especially commend Rob Dako, our Service Technician, who always responds with expertise and promptness. Consequently, we will continue to send many to Toyota Town because of their excellence. More

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