John Rossini | Page 10

Great service as usual Great service from check in till check out thanks Firis the woman at check out explained all the work done on the matrix thanks again for a job well d Great service from check in till check out thanks Firis the woman at check out explained all the work done on the matrix thanks again for a job well done John and staff in service Dan Balcom More

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Used to like them, now very disappointed. I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat tires. I was on hold for over an hour when I decided to hang up and email as their message suggested. I emailed the same day. Not having heard, I called again on Friday May 3rd explained my situation and was promptly put through to one of the Service Managers voicemail. I left a message explaining what I was looking for and my callback number. No answer again so on May 8th I called back and was able to make an appointment for May 28th. At that time I asked that they take into account a price match for the Bridgestone Driveguard which I could buy from Quattro tires for $218.22. I was told they do that sort of thing once I’m in for service. On the 24 of May, I received a reminder of my appointment and I responded reminding them that I was looking for a price match and provided all the details. I received an email later in the day stating that they do not price match online stores prices. I was livid as this is not what I was told the last time I was in for service. We exchanged email back and forth a few times that day to no avail. On May 25th I got an email from Al Farmer the Parts Manager stating the same information but that he had found Canadian Tire selling them for $230.99 and that they would match that price. I responded saying how disappointed I was that they would not match the price as I had purchased 10 Run Flat tires from them (2 full sets and 2 due to flats) in the last 2 or so years. I also mentioned that Canadian Tire most definitely price matches all competitors. On the 27th of May I canceled my appointment with ToyotaTown. As Canadian Tire was minutes from my Warehouse in St Thomas ( I live in Port Stanley) I contacted them, they happily agreed to price match and ordered the tires. They came in 2 days and I had all my service done. After wasting all my time from April 30 to May 27th with ToyotaTown I finally got what I needed from someone else. Al Farmer, the parts manager said that he had forwarded my case to the Service Department for review and possible call about the situation. I have yet to hear from them. They obviously don’t need my Sienna and Venza service business. More

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Amanda Krug and John Rossi I was in today to have Apple Car Play installed in my 2018 Camry XSE, hoping to overcome the myriad of unreliability problems presented by the Scout s I was in today to have Apple Car Play installed in my 2018 Camry XSE, hoping to overcome the myriad of unreliability problems presented by the Scout system which is totally unreliable. That problem seems to be overcome by Apple Car Play. Equally, if not more importantly, is the customer service provided once again by Amanda Krug and John Rossini, true professionals. More

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Above and beyond Whether we have a scheduled service appointment or an unforeseen mechanical problem, Rob Dako and other staff in the service department go above and b Whether we have a scheduled service appointment or an unforeseen mechanical problem, Rob Dako and other staff in the service department go above and beyond to accommodate us to get us and our car on our way. More

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Customer care at its best! My friend and I were there to try a hybrid rav4 and we met Mr. OV Khalili. He intrudced himself in a very friendly and professional manner. He also My friend and I were there to try a hybrid rav4 and we met Mr. OV Khalili. He intrudced himself in a very friendly and professional manner. He also introduced one of his other co-workers there and they both amazed us with their knowledge and experience about the cars they are selling. I also know one of the managers as well as other employees there. They are all great. I wish other dealerships could take notice and do more for better customer care and customer satisfaction. I will definitely continue to refer more people to TOYOTATOWN. More

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John, Joe and Amanda provided top notch service Repairs to my Toyota Sequoia went very well. The vehicle has 300+Km and Amanda and team identified the items that needed attention. The service was ex Repairs to my Toyota Sequoia went very well. The vehicle has 300+Km and Amanda and team identified the items that needed attention. The service was excellent. More

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Complete frame replacement, WELL DONE ! Helena: Frame replacement is not an easy task. You where right on the ball and more than prepared when I walked in the door. I was impressed you enc Helena: Frame replacement is not an easy task. You where right on the ball and more than prepared when I walked in the door. I was impressed you encouraged me to participate and have a say as to what went on my truck, and what went on, with my truck. A professionally, and well done job from start to end. You are an asset to Toyota Town.... hope you never leave ! Thanks again, Will.... More

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Excellent I have been a customer of Toyota Town since 1998 when I purchased my first Toyota there. Since that time Toyota Town has done great work looking afte I have been a customer of Toyota Town since 1998 when I purchased my first Toyota there. Since that time Toyota Town has done great work looking after all my Toyota Vehicles. The dealership is excellent and I would highly recommend it . I drive quite a distance from my home to take my vehicles there because I trust the work they do. The staff at Toyota Town is very knowledgeable and friendly. Thank you Toyota Town for looking after my vehicles for all these years. Eva More

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Moving up to a Lexus We went to meet with Sylvia Donovan to trade a Tocoma truck, the reason for the truck has changed. We thought we would be trading for another Rav4 bu We went to meet with Sylvia Donovan to trade a Tocoma truck, the reason for the truck has changed. We thought we would be trading for another Rav4 but a new model. We felt the new model did not have any deals and the interest rate was too high. Sylvia suggested looking at the Lexus NX300. My first sitting in the SUV, I knew this would be the best lease for us. We were going to Florida so when we picked up the Lexus, we left immediately for Florida from the show room. It was the best drive we have had. Tom has a bad back and he was ready to sleep in the SUV since the seats were so comfortable. This was the best lease we have had and that we were able to afford with the rebates and low interest rate. We are both very impressed with the Lexus NX300. Thank you so much Sylvia for suggesting this vehicle to us, we both love it. More

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Expert repairs and maintenance advice, highly recommended! 20 years + of excellent service on my 1998 Toyota Rav4, which to this day runs like new (actually better with some performance parts, TRD, Porterfield 20 years + of excellent service on my 1998 Toyota Rav4, which to this day runs like new (actually better with some performance parts, TRD, Porterfield Racing, UltraRacing Braces, etc, many dealer installed at ToyotaTown!). Highly trusted. More

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