Jerry Duran | Page 15

Best experience I've had buying a vehicle After hours of research on multiple car buying websites/apps, I found several options at the Covert dealership for used GMC Sierras. I felt that their After hours of research on multiple car buying websites/apps, I found several options at the Covert dealership for used GMC Sierras. I felt that their pricing and selection looked like the best option. I went with the specific intention of buying a GMC Sierra, without much research on different makes/models, and I walked out owning a Ford F-150. Here's how... Daniel greeted me right away and we discussed what I was looking for. Even though I walked into the wrong store front (meant to go to GMC but landed at Cadillac), he was happy to walk over to the GMC lot to look at the available Sierras. Early in our conversation, I mentioned that I had a family of 5 and that I was buying a crew cab to accommodate our family. Based on this knowledge, he mentioned that other brands actually had a bit more leg room in the back seat. He knew that the mere mention of this could cause me to have doubt in purchasing and he could potentially lose the sale. He cared more about getting me in the RIGHT truck over making a sale. He was willing to put his own commission on the line to make sure I was happy at the end of the day. I am thoroughly impressed with Daniel's character and integrity to put the customer first. After redirecting our search to Ford F-150's and visiting the Covert Ford store, I found the RIGHT truck for me. I would highly recommend Covert, and more specifically, Daniel Walsh to my friends and family. More

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we had a great experience the sales person Chris Tropiano was very helpful, very personable, made us feel very comfortable. The purchase of the car was very smooth with his hel the sales person Chris Tropiano was very helpful, very personable, made us feel very comfortable. The purchase of the car was very smooth with his help. More

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Best Experience I've ever had buying a Pre-owned Vehicle. I'll start by saying I dread shopping for just about anything. This is especially true for big ticket items like appliances, vehicles, housing etc... I'll start by saying I dread shopping for just about anything. This is especially true for big ticket items like appliances, vehicles, housing etc... too many choices and always seems like a lot riding on making the right decisions. I was referred to Covert Cadillac by my brother who literally said "I have a guy...", and I am so glad he did. He sent me to see Johnny Baker, and Daniel Walsh, who immediatly recognized my brothers name, and made me feel welcome right away. Daniel made sure I was comfortable, and listened to my needs, and my current situation to get the complete picture of who I was, what I wanted, and why I wanted it. He then assured me that we would cover the whole spectrum first, to help us narrow the scope down to the best fit for me, and my budget. I was worried that what I was looking for wouldn't exist, or that I'd have to settle for less than what I wanted, just to get what I could afford, but Daniel kept me assured that my patience would be rewarded, because he would exhaust every avenue to make sure I was satisfied. I couldn't be happier with the end results. Daniel kept looking, even scouring the other Covert inventory, until he found exactly what I was looking for. Working with Johnny, he notified me right away, and brought the truck over to the lot for me to see, and It was perfect. I nearly shouted "sold" on the spot. Daniel walked me through the rest of the process, and introduced me to Jerry Duran to handle the financing, which went very smoothly, just like the rest of the process had. This has been nothing short of the best Vehicle purchase I have ever made, and I attribute it completely to Daniel, and the other courteous professionals I encountered at Covert Cadillac. Thank you for making this such a comfortable, and easy experience. More

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Auto Purchase Covert Cadillac is a wonderful dealership and it has been our experience they take care of their customers. We took our 2008 Escalade in for some nee Covert Cadillac is a wonderful dealership and it has been our experience they take care of their customers. We took our 2008 Escalade in for some needed work and ended up trading that vehicle in on a 2012 Escalade. We were only interested in vehicles other than black, grey (silver) and white which is a real challenge these days. Chris Tropiano went through many pages of available cars and showed us a pearl white one that was so similar to our trade in that we decided to purchase it. We were concerned that the time needed for signing would take 3-4 hours as it had in the past with other dealerships . He assured us that would not be the case and we went home with the car shortly thereafter. We went back after the weekend and signed everything the next week and true to his word it was very quick and speedy thanks to Jerry in the finance department. We did take it back for some small issues and were given a loaner that was comparable to what we were driving We are going back tomorrow and Chris is going to put on plates, registration tag and toll tag. Great customer service. Also need to thank Jennifer the service department for always being so kind, friendly and helpful. More

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Super Buying Experience Hands Down!!!!!!! In all my years of purchasing cars this was hands down the best experience i have had at a dealership. Very professional, great customer service and n In all my years of purchasing cars this was hands down the best experience i have had at a dealership. Very professional, great customer service and no pressure sale totally loved that. Chris Tropiano our salesman was wonderful and Jerry Duran was quick in handling our paperwork. Couldn't say enough about the over all experience superb from start to finish. More

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The 4 hour drive was worth it..We got SUPERB SERVICE!! From the phone call after finding the car until the 4 hour drive there. Chris Tropiano kept the line of communication open. Very Profesional & he list From the phone call after finding the car until the 4 hour drive there. Chris Tropiano kept the line of communication open. Very Profesional & he listened to us...The Customer!! More

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Great purchase experience Excellent experience from my perspective in working with the sales and finance team. They made the whole experience in purchasing the car easier than Excellent experience from my perspective in working with the sales and finance team. They made the whole experience in purchasing the car easier than I have dealt with in the past. I have owned several BMWs, Mercedes, and Porche's, in the past and none of the dealerships matched this experience on my purchase. I would definitely recommend them to others. Kudos to the team and experience. More

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Nothing But the Best The fact that this is now the 5th car I have purchased from this dealership in the past 10 years of which 4 of these 5 were in the last 4 years should The fact that this is now the 5th car I have purchased from this dealership in the past 10 years of which 4 of these 5 were in the last 4 years should speak volumes! I have always trusted the Covert name as the Sales staff and all other personnel are as professional and as personable as one could ask for. In this recent purchase I worked with Chris Tropiano. He and all of the other Sales professionals before him were excellent. No high pressure nonsense at this dealership. They treat you like an adult and give you the needed time to make an informed decision. I also need to give a quick shout out to Jerry for an excellent job in the finance division. He has built great relationships with many banks and made it a very easy and pain free process in securing financing my automobile. Clearly my next car for myself or my family will be back at this dealership. Also the fact that they have many manufacturers vehicles under one roof makes it about as easy a process in finding the right car as one could ask for!!!! More

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Very smooth buying experience The customer service was excellent by management, sales, financing and service. They all made our buying experience very simple. We will definitely The customer service was excellent by management, sales, financing and service. They all made our buying experience very simple. We will definitely buy again from Covert Cadillac. More

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Quick, Friendly, and Efficient I had been on the lookout for a specific model year of Lexus IS 250 AWD, and luckily, one popped up at Covert Cadillac, just a few miles from my home. I had been on the lookout for a specific model year of Lexus IS 250 AWD, and luckily, one popped up at Covert Cadillac, just a few miles from my home. I went in to have a look and was helped by Cory Rutherford. He was immediately familiar with the details of the vehicle and was able to answer my questions easily without pressuring me to make a decision too quickly. I took a test drive that Friday and loved the car but wanted to sleep on it. After thinking it over for the weekend, I got in touch with Cory on Monday, who gave me a few tips to make the purchase process go smoothly, such as filling out an application online ahead of time - much appreciated. A few hours later I was in the office for some paperwork and to meet with Jerry Duran regarding financing. Yet another simple, smooth part of the process. Jerry explained my options, set up auto-draft for me, and sold me a customized extended warranty. Nothing over the top, and he didn't push too hard. Just helped me pick out a few options that seemed to me to be worth the money. I was handed back over to Cory to finish up the transaction, get my temporary plate on the car, and off I went! The process, from start to finish, couldn't have been easier, and the staff couldn't have been more friendly and knowledgable. I felt no pressure to move quickly at any point in the process, and I wouldn't hesitate to return for another purchase. More

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