Jay Dacosta | Page 2

First and foremost, I would like to thank the team in Lockwood Kia especially Jay (dealer), Christopher (Finance Manager), and Marco (General Manager) who were all a part of the process in purchasing my Lockwood Kia especially Jay (dealer), Christopher (Finance Manager), and Marco (General Manager) who were all a part of the process in purchasing my first brand new car! Jay walked me through the initial process of reserving my car and when my car arrived, he was very knowledgeable with all of the features (safety features, settings, etc) that the car came with. I was very happy with the customer service he provided, especially the communication. The initial process happened over the phone which was very convenient for me since I live in Scarborough and Lockwood Kia is in Oakville. Jay kept me informed and provided pictures of the car when it arrived which I REALLY appreciated because at least I felt confident knowing what I was getting. I would highly recommend him to anyone because he is approachable and made me whole experience of buying a car less intimidating. Christopher walked me through all the financial aspects; from the bill of sales, to the coverage and whatever else that falls under this category. I was very happy with the overall process because he was very patient when I asked for further clarification and explained terminology that were very new to me. He was very prompt in replying to my emails and keeping me well-informed on any updates, which makes Christopher very reliable and competent! He also made the whole purchasing process go smoothly. The staff mentioned above have all contributed in the success of purchasing my first car. I would highly recommend this dealership to my friends and family. More

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I just bought my third Kia from Lockwood Kia. I have continued to buy Kia's because of quality and dollar value and have returned to Lockwood because of their customer service and care. This t I have continued to buy Kia's because of quality and dollar value and have returned to Lockwood because of their customer service and care. This time Jay Dacosta made sure I understood all the features of my new 2023 Sportage X-Line LImited. Jay was backed up by his Sales Manager, Colin Soldi-Macdougal; the General Sales Manager, Michael Holguin; the Financial Services Manager, Marco Diaferia; and Michael Defreitas, the General Manager. They all played a role in my recent purchase. In addition, I know from my previous Kia's that their service department, managed by Mathew Holguin, is top notch. More

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He’s a great guy who assists customers with good service .Always smiling to customers . .Always smiling to customers . More

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Jay is one of the best sales man I've ever dealt with. Extremely professional,patient,courteous. He answerd all of my questions and helped me make the right decision. I was really pleased with my experien Extremely professional,patient,courteous. He answerd all of my questions and helped me make the right decision. I was really pleased with my experience at Loockwood Kia More

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From first visit to the handover of the vehicle the From first visit to the handover of the vehicle the process was great , friendly and courteous. Sales person Jay answered all my questions and was c From first visit to the handover of the vehicle the process was great , friendly and courteous. Sales person Jay answered all my questions and was courteous enough to offer us a test drive in very short span of time . He was the reason that I went with a Kia Telluride. Mike (Sales Manager) exceeded expectations with a great offer and was able to met all our requirements. Finance manager Amit explained all aspects regarding purchasing the car. He was transparent and made sure we get the best deal in terms of financing.He knows the financial services industry very well. Compared to all the car purchases i have made this was by far the most enjoyable. More

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Jay answered all my questions efficiently and in a timely matter. He was polite, understanding and prompt. Hope to deal with him in the future. matter. He was polite, understanding and prompt. Hope to deal with him in the future. More

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