Jay Dacosta

Got off to a bad start, in that the 2nd key was missing for 2 weeks after we picked up the vehicle , which was a week after we purchased it. After a week's worth of phone calls to sales and getting nowhere for 2 weeks after we picked up the vehicle , which was a week after we purchased it. After a week's worth of phone calls to sales and getting nowhere fast, I contacted Mike Defreitas and had the key within 2 days! I was most impressed with his service. I'm not in a position to rate the dealership as far as maintenance is concerned yet. More

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The team at Lockwood are amazing, everyone from managers to the techs are very kind, and sincerely care about earr to the techs are very kind, and sincerely care about earr More

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I put a $500 deposit for a Carnival but didn't take the bill of sales as I had an app to catch. I went two days later to pick it up and I see they added 3K for rust, paint and interior! Another 3K for 3M f bill of sales as I had an app to catch. I went two days later to pick it up and I see they added 3K for rust, paint and interior! Another 3K for 3M film and tints! And another 1.5K for the tire and rim warranty! When I asked I don't need any of these especially when I will be waiting 8 to 14 months for the car they said that's the ONLY way I can get on the waiting list for the car! I just walked away... The good thing they did refund me the deposit! More

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Fast response and solve the enquiry satisfactory to my current pending order. Would recommend him for future business current pending order. Would recommend him for future business More

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Jay, Colin, and Christopher were super helpful and authentic. They answered all of our questions and we never felt pressured through the entire process and we're really happy with our new purchase. We authentic. They answered all of our questions and we never felt pressured through the entire process and we're really happy with our new purchase. We would definitely recommend them and Lockwood KIA. More

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I contacted Lockwood Kia with regards to a vehicle I was looking to purchase. I started by having an online chat with one of their sales professionals and received a quote for my trade in. I knew that the q looking to purchase. I started by having an online chat with one of their sales professionals and received a quote for my trade in. I knew that the quote was conditional on the quality of my car, (which is impeccable) but after driving 3 hours to get there I was offered just over half of the quoted amount with a take or leave it attitude ..... I left it !! I understand the difficulties associated with online quotes but as stated my car is impeccable and the red book price was in keeping with the original online quote, which is why I made the 3 hour (one way) journey. Very disappointed in the tactics used to get me "through the door", I was in the car sales business for over 20 years and thought I'd seen all the shifty moves, but these guys knew I had a 6 hour round trip and figured I wouldn't walk out without making the deal .......... WRONG !!! More

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I love this dealership so much I drive in from Burlington for all my needs. I love how friendly and helpful the staff are! for all my needs. I love how friendly and helpful the staff are! More

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First and foremost, I would like to thank the team in Lockwood Kia especially Jay (dealer), Christopher (Finance Manager), and Marco (General Manager) who were all a part of the process in purchasing my Lockwood Kia especially Jay (dealer), Christopher (Finance Manager), and Marco (General Manager) who were all a part of the process in purchasing my first brand new car! Jay walked me through the initial process of reserving my car and when my car arrived, he was very knowledgeable with all of the features (safety features, settings, etc) that the car came with. I was very happy with the customer service he provided, especially the communication. The initial process happened over the phone which was very convenient for me since I live in Scarborough and Lockwood Kia is in Oakville. Jay kept me informed and provided pictures of the car when it arrived which I REALLY appreciated because at least I felt confident knowing what I was getting. I would highly recommend him to anyone because he is approachable and made me whole experience of buying a car less intimidating. Christopher walked me through all the financial aspects; from the bill of sales, to the coverage and whatever else that falls under this category. I was very happy with the overall process because he was very patient when I asked for further clarification and explained terminology that were very new to me. He was very prompt in replying to my emails and keeping me well-informed on any updates, which makes Christopher very reliable and competent! He also made the whole purchasing process go smoothly. The staff mentioned above have all contributed in the success of purchasing my first car. I would highly recommend this dealership to my friends and family. More

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I just bought my third Kia from Lockwood Kia. I have continued to buy Kia's because of quality and dollar value and have returned to Lockwood because of their customer service and care. This t I have continued to buy Kia's because of quality and dollar value and have returned to Lockwood because of their customer service and care. This time Jay Dacosta made sure I understood all the features of my new 2023 Sportage X-Line LImited. Jay was backed up by his Sales Manager, Colin Soldi-Macdougal; the General Sales Manager, Michael Holguin; the Financial Services Manager, Marco Diaferia; and Michael Defreitas, the General Manager. They all played a role in my recent purchase. In addition, I know from my previous Kia's that their service department, managed by Mathew Holguin, is top notch. More

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Jay is one of the best sales man I've ever dealt with. Extremely professional,patient,courteous. He answerd all of my questions and helped me make the right decision. I was really pleased with my experien Extremely professional,patient,courteous. He answerd all of my questions and helped me make the right decision. I was really pleased with my experience at Loockwood Kia More

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