Janine Feenstra | Page 22

I recently purchased a new vehicle from this location. I was impressed with their commitment & protocols for safe social distancing during this Covid 19 pandemic. Brian Williams was the Consultant I had th was impressed with their commitment & protocols for safe social distancing during this Covid 19 pandemic. Brian Williams was the Consultant I had the pleasure of dealing with. I immediately noticed his engaging personality and positive attitude. The whole process was seamless. Brian took the time to explain in detail all of the elements involved. He was well organized, knowledgable and helpful - a very honest communicator. A pleasure to deal with. Thanks Brian More

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Brian was very helpful even though it was not a Toyota. Super friendly, down to earth, and knowledgeable about the car. Would recommend to anyone looking to buy a new or used vehicle. Super friendly, down to earth, and knowledgeable about the car. Would recommend to anyone looking to buy a new or used vehicle. More

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Toyota town and Brian Williams made our car purchasing a smooth and easy process. Brian was very helpful and friendly and answered all our questions. I would highly recommend him if anyone is looking to bu smooth and easy process. Brian was very helpful and friendly and answered all our questions. I would highly recommend him if anyone is looking to buy a Toyota vehicle. More

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Well, during the Coronavirus pandemic, we wondered whether we would feel safe and secure in our dealings with the various staff members at Toyota.Town who would help us buy a new SUV. I am pleased to whether we would feel safe and secure in our dealings with the various staff members at Toyota.Town who would help us buy a new SUV. I am pleased to report that all was handled very professionally and our first experience at Toyota.Town was amazing! We may have missed some tours and introductions, due to COVID, but this was made up for by the friendliness and welcome atmosphere created by Brian Williams and Janice Feenstra. Brian went "above and beyond" standing in the howling wind and cold to introduce us to the instrument panel and other features on our new vehicle. He fielded all of our questions and assured us he would be available anytime for future queries. A phone call response to an E-mail I had just finished sending this afternoon was outstanding service. We would certainly recommend this dealership (and Brian Williams) to others in the market for a vehicle. More

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Brian was an absolute gem to work with. He didn’t make me feel any pressure to purchase and eased my anxiety and nerves. He answered all my questions and was friendly but professional at all times. He was pa feel any pressure to purchase and eased my anxiety and nerves. He answered all my questions and was friendly but professional at all times. He was patient with me and I felt he was genuinely happy for me when I bought the SUV. More

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This will be the third car I bought from Ken Yates. He also sold my son his first car several years ago. I return to him and this dealership for he takes time to answer all my questions and make suggestio also sold my son his first car several years ago. I return to him and this dealership for he takes time to answer all my questions and make suggestions. This last visit was due to me having a car accident and my previous corolla was a write off. Once I received the quote for my settlement, Ken made the rest of way to my new car simple. Thanks so much for excellent service. More

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Sylvia Donovan made leasing a car a wonderful and non-stressful experience. She is very knowledgeable about all areas of buying or leasing a car. The way she explained the details and answered all of non-stressful experience. She is very knowledgeable about all areas of buying or leasing a car. The way she explained the details and answered all of my questions truly helped me make an informed decision when leasing my car, a Corolla LE. Her welcoming and professional demeanour made me feel comfortable throughout the process to ask questions and understand that no information was being hidden from me. More

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Dealer was able to keep my price close to what I had before but for new model. Fast turn around to get my new car. before but for new model. Fast turn around to get my new car. More

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I had such an amazing experience with Toyota Town in London. They took the stress out of buying a vehicle! I couldn’t be happier with my purchase! London. They took the stress out of buying a vehicle! I couldn’t be happier with my purchase! More

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I could not find a Toyota Tacoma TRD Sport with the options i wanted anywhere locally (Ottawa area). For any I did find, even elsewhere in Southern Ontario I found the dealers were completely unwillin options i wanted anywhere locally (Ottawa area). For any I did find, even elsewhere in Southern Ontario I found the dealers were completely unwilling to negotiate a fair price and trade-in. Then I found Shawn and Toyota Town. In a very short time I managed to negotiate a very fair satisfying deal (to both sides) for exactly the vehicle I wanted. Think I'm kidding? I'm not - I drove 600 KMs from Ottawa to London to complete my deal. Well worth the drive! Shawn was awesome, fair, honest and made car dealing a pleasure (that's rare!). No silly game playing, hard-balling, etc... Just clean, simple honest dealing. Wow, how refreshing! Thanks a ton Shawn! Btw - Janine Feenstra (Finance) was equally awesome to deal with! More

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