Fern Turpin

Andrea and the rest of the staff were excellent. Being my first EV they had all my answers almost ready before I thought of the question. Being my first EV they had all my answers almost ready before I thought of the question. More

Print

For the past 10 years I have brought both the Kia vehicles I have owned to Turpin Kia in Carleton Place for service. The service department has been, and is, top notch. The service staff are great to vehicles I have owned to Turpin Kia in Carleton Place for service. The service department has been, and is, top notch. The service staff are great to deal with, from booking, to drop off, to completion of service. I have always felt like an appreciated customer, and my visits for service matters to them. The entire staff at Turpin are outstanding. More

Print

A seamless stress free used vehicle purchase from the team at Turpin kia, From sales to service booking my first maintenence. Great job they knew exactly what I was looking for and met me at my required team at Turpin kia, From sales to service booking my first maintenence. Great job they knew exactly what I was looking for and met me at my required price point.Worth the drive to carleton place !. More

Print

I recently purchased a Kia Sportage PHEV from Turpin Kia and, while my ownership experience unfortunately began with some unexpected early issues, I want to give credit where it is absolutely due. Shortl and, while my ownership experience unfortunately began with some unexpected early issues, I want to give credit where it is absolutely due. Shortly after taking delivery, the vehicle experienced charging and hybrid-system related concerns that were understandably frustrating and concerning for a brand-new vehicle. No one wants to deal with warning messages, diagnostics, parts replacement, or uncertainty immediately after purchasing a new car. At the time, I was disappointed and worried about what the situation might mean for the vehicle. That said, the way Turpin Kia handled the issue made all the difference. Fern Turpin personally took ownership of the situation and made it clear that he cared about getting things resolved properly. He did not dismiss my concerns, minimize the issue, or make me feel like I was being difficult. Instead, he listened, stayed involved, and did everything within his power to make things right. The required repair was completed, and several weeks later, the vehicle has been performing well with no return of the original issue. While the early experience was certainly not ideal, I believe the true measure of a dealership is not whether every vehicle leaves the lot perfectly — it is how they respond when something goes wrong. In this case, Fern and the team at Turpin Kia responded with professionalism, accountability, and genuine concern for the customer. Fern clearly demonstrated that he cares about his clients and about the reputation of his dealership. That matters. Despite the initial frustration, I would absolutely recommend Turpin Kia. The sales and service experience after the issue arose showed me that this is a dealership willing to stand behind its customers and work hard to make things right. Thank you to Fern Turpin and the Turpin Kia team for taking the situation seriously and for restoring my confidence. More

Print

I had an amazing experience purchasing a new vehicle from Turpin Kia. From start to finish, everyone that helped me at the dealership was very kind and helpful. I had such a great experience and would highly Turpin Kia. From start to finish, everyone that helped me at the dealership was very kind and helpful. I had such a great experience and would highly recommend anyone that’s in the market for a new vehicle to go to Turpin Kia! More

Print

Everyone is courteous and efficient. Their skills and knowledge are incomparable to other garages and I am impressed with each of the staff. They are quick and up to date with all of th Their skills and knowledge are incomparable to other garages and I am impressed with each of the staff. They are quick and up to date with all of the newest components of the modern car. I love going to Turpin Kia and seeing everyone there. More

Print

Wonderful service as always. Staff is great to deal with. They know how to look after their customers!!! Staff is great to deal with. They know how to look after their customers!!! More

Print

Always exceptional customer service and never try to upsell me to something that I really don't need. upsell me to something that I really don't need. More

Print

Awsome service, they listen to you and they guide you on your car sélection. One you have your They take the time to explain everything about your nee vehicle. They do follow up, making sure that they answe your car sélection. One you have your They take the time to explain everything about your nee vehicle. They do follow up, making sure that they answer all your questions. More

Print

I always take my vehicles to Fern and his team at Turpin Kia. I am never disappointed! They are conscientious, professional, friendly, helpful and always ensure I know what’s going on. I highly recommend t Kia. I am never disappointed! They are conscientious, professional, friendly, helpful and always ensure I know what’s going on. I highly recommend them for all of your automotive needs. More

Print