Donna Rogers

There was no indication that 6 hours was required for a scan. You won't give me a ride home and an unexpected full day at the shop is impossible scan. You won't give me a ride home and an unexpected full day at the shop is impossible More

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Great work! Fair prices and awesome people!! I would fully recommend them to any friend or family member. Fair prices and awesome people!! I would fully recommend them to any friend or family member. More

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I was not happy about the upselling. What I was being proposed was not acceptable and will make me not go back. What I was being proposed was not acceptable and will make me not go back. More

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Great service and did only what I asked! Top drawer! Will use Shaw GM again. Top drawer! Will use Shaw GM again. More

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Was a good experience over all. Communicated clearly about costs and time frame and the shuttle was quick and efficient. Will be going again when more work needs to be done. Communicated clearly about costs and time frame and the shuttle was quick and efficient. Will be going again when more work needs to be done. More

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Great customer service Quick, friendly and reliable Happy with their service and will be returning Happy with their service and will be returning More

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The Service department has always been great. Dealing with the staff is a delight and the servicing on my vehicle gets done with no hicups. Dealing with the staff is a delight and the servicing on my vehicle gets done with no hicups. More

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Top Tier Service, always friendly and helpful staff, and above all done right the first time! above all done right the first time! More

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Such a horrible company paid these people 38 grand to fix my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when it's done and all they do is lie and get mad at you I'd advise staying away from them More

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A Year later and still fighting to get the problem solved. In May 2013 My truck started burning oil so I brought it into Shaw GM to get the problem resolved. They topped up my oil and was told to come back whe In May 2013 My truck started burning oil so I brought it into Shaw GM to get the problem resolved. They topped up my oil and was told to come back when it started burning the oil again. I brought my truck in within 3000KM and they booked my truck in to get the pistons and rings soaked which we were told was a 6 hour job. I continued to call as time went passed and was getting no answer as to what was going on with my truck. After 3 weeks I had gotten my truck back and was only offered a rental the day before my truck was finished, as I was unaware I could get one while my truck was in the shop. When I left I was asked to do an oil consumption report so every other time I filled the truck with gas I would check the oil and mark it down with what conditions I drove in (highway or city) the oil level and the kms. After 3000KM I brought my truck back into Shaw and was told I wasn't allowed to fill out the oil consumption report and that we would have to start again and I would have to bring my truck in every fill up of gas. Once I finished this oil consumption report at another 3000KM I was told the service techs that were filling out the oil consumption report weren't allowed so that oil consumption report was also VOID so we would have to start it for a third time. The third time we did the oil consumption report I had to have the head mechanic fill out the oil consumption report. Once I was part way through the third consumption report and burnt enough oil to not show on the dipstick (2L) they agreed to take the truck in to replace the pistons unless they found scoring in the cylinder then I would get a new engine block. Over a year later and I finally got the new engine block a week ago. I brought my truck into Shaw GM in March 2014 because my engine light was on and was burning oil. They cleared the codes after the truck being in the shop for 3 days but didn't know what the codes were so it wouldn't be under warranty, so I was told I had to pay and they would figure out whether to re-reimburse me later. While my truck was in the shop I needed a vehicle to get to work and they rented me a truck saying if the issue wasn't covered under warranty I would have to pay for the rental. When I picked up my truck I noticed the check engine light was on before I could even drive away and went back in to be assured that it wasn't on when they pulled my truck around front and cleared the sensors again. After calling a few times and getting no progress, I called GM Canada. GM Canada told me it would have been covered under warranty as all sensor were covered under warranty and the rental should have been covered as well and asked Shaw GM to pay me back the cost. I have been speaking with Shaw GM for 4 months already trying to get them to issue the check. I just received a check and it is $200 short of what it is suppose to be. More

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