Dave Raymond
Dave Raymond at Erinwood Ford

Dave Raymond | Page 8

President

Erinwood Ford

2395 Motorway Blvd
Mississauga, ON L5L 1V4

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5.0
152 Reviews

Dealership Experience

15 yrs, 4 mos

Industry Experience

36 yrs, 9 mos

5.0

152 Reviews

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152 Reviews of Dave Raymond

April 07, 2020

Dealership Rating
Employee Rating

Smooth and Easy Leasing process, Happily in a new F150 Smooth and easy leasing process, I was looking for a truck and they saved me lot of time doing the process virtually online. Now I'm happily in a ne More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lukasz Dulny

March 24, 2020

Dealership Rating
Employee Rating

3rd New Truck Purchase From Erinwood Ford This is my third new truck purchase from Dave Grittani and Erinwood Ford. Very easy transaction and very professionally done. Best pricing every si More

by Steve Bon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Grittani , Carol Buckwald, George Hill

March 10, 2020

Dealership Rating
Employee Rating

Efficient and top notch service! It is my second time Leasing my F150 from this dealer, and I have been bringing it in for service since day one. Erinwood Ford is not my closest Ford More

by tonycoelho123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Grittani , George Hill, Mary Murphy, Victor Nascimento

February 29, 2020

Dealership Rating
Employee Rating

Excellent service Dave Grittan at Erinwood Ford gave me excellent service. He listened to what I was looking for and by asking questions and listening to the answers w More

by cjbeetham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Grittani, Gillian Motie , George Hill, Victor Nascimento, Adam Pellegrin

February 28, 2020

Dealership Rating
Employee Rating

Wonderful experience purchasing my new vehicle at Erinwood! The customer service I received was exemplary and my experience was completely stress free! (I received the price I wanted to boot!) My pap More

by Nicole
Recommend Dealer
Yes

Other Employees Tagged: Dave Grittani , Carol Buckwald, George Hill, Raj Sumra

February 26, 2020

Dealership Rating
Employee Rating

A very positive visit to Erinwood picking up a new vehicle I was recommended to this dealership and initially spoke with Dave Raymond, President, who gave the best advice then introduced me to the Sales Manage More

by sheena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Chacon, Victor Nascimento

November 29, 2019

Dealership Rating

New Mustang – Great Experience Over the last few months I've been looking online at new mustangs and prices at different dealerships. My dad recommended Erinwood Ford as he's bought More

by tyler.dean109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Cruickshank, Dave Grittani , Raj Sumra, Victor Nascimento

November 20, 2019

Dealership Rating
Employee Rating

My experience was great! I was very excited about getting a new vehicle and Erinwood made me feel relaxed. I was shown how everything works and asked back to go over more questions . Everything was More

by Aolsthoorn123
Recommend Dealer
Yes

Other Employees Tagged: Habib Ahmed , Adam Pellegrin, Sami, very pleasant

November 19, 2019

Dealership Rating
Employee Rating

November 19, 2019 After driving an hour and a half to take my truck in to get repairs at a day and time picked by the assistant service manager (9:30 am), I find out th More

by Platinum pickup
Customer Service
Recommend Dealer
No

Other Employees Tagged: Shawn Moon , George Hill

Nov 20, 2019

Erinwood Ford responded

Mr. Quinn, We are sorry to hear that things didn't go exactly as planned and you are dissatisfied with your experience. We acknowledge that your first phone call to Erinwood left you with no information, to which Shawn was able to provide you with full information and pricing, as requested. Shawn further did get you a rental vehicle on loan, ensuring that you had transportation over the days that we would need the truck for. As your vehicle was in here, the tech assigned to it fell ill and Shawn reassigned it to another tech to complete the job, as we were already short staffed. As an organization, these things can happen and since Shawn had provided a rental, ensuring you transportation, he felt that it wasn't a huge deal for you to keep the rental, while we ensured the vehicle was fixed properly and keep it for an additional day. This happens in the service department and our experience is that everyone is satisfied as long as they have transportation. You felt this unacceptable and decided, to retrieve your vehicle from the dealership, without us repairing it, before it was scheduled to be completed. We believe that even if we completed the job, you could never be satisfied, based on your feedback throughout the entire process. We genuinely wish you the best in your repair and your search for a new truck. While we are disappointed that we wont be able to complete either and didn't have the full opportunity to do so, we understand your position.

Nov 20, 2019

Platinum pickup responded

In order to "complete the job" as you say, the truck has to have entered the shop and work has to have been commenced. As of the morning on the day after I dropped the truck off, my truck DID NOT have any work started or I would not have been able to drive it home. Its kind of telling that on the day which i had expected to return to pick up my truck with the work completed, that I had heard nothing from Erinwood Ford (including any response to an email that I had sent the previous afternoon inquiring about progress), absolutely nothing, until I phoned the dealership so that I could plan my day / pickup. My truck sat outside for an entire day and Erinwood Ford didn't have the decency to let me know things had gone sideways. Respecting a customer involves letting them know when issues arise in a timely manner; Erinwood Ford did not do this. As for your comment that I could never be satisfied, you are way out of line. Erinwood Ford fails and you try to dump it on the customer. I am sorry that you feel that threatened by anything other than a five star rating, that you have to trash the customer. Check other ratings and you will see that I am not alone. Erinwood Ford dropped the ball; admit it and own it, anything else is a cop out.

November 04, 2019

Dealership Rating
Employee Rating

Ford F-150 Purchase Staff at Erinwood Ford made purchasing my new F-150 as easy as possible. From the sales to financing to the pick-up it was all a positive experience. More

by warrior
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Grittani , Carol Buckwald, Victor Nascimento, Raj Sumra

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