Dave Raymond | Page 14

Truth & Transparency Today my wife and I visited Erinwood Ford for our third vehicle purchase in the last three years. What I a about to write is written by the collective Today my wife and I visited Erinwood Ford for our third vehicle purchase in the last three years. What I a about to write is written by the collective behaviour of the entire staff at Erinwood Ford namely Victor Nascimento, Brad Cruickshank, Rajvir Sumra, Adam Pellegrin, Service Manager Frank Dainty and Dealer Principle Dave Raymond. Their truth and transparency really speaks volumes and you can feel this warm and positive vibration this the moment you want in the door. I consider these people to be my friends. They make car buying simple and easy and fun ~ the way it should be ~ in an easy environment where there is no pressure; only a welcome mat and a focus on finding the right vehicle for you. I am a 35 year businessman who works strictly by referral. My code is that my actions have to say to people that I am referable. I can say then with an extremely high level of scrutiny that these people, and Erinwood Ford, are highly and fully referable. More

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Great place to buy a car This is a top dealership in my mind. The staff are friendly and promote a relaxed atmosphere. I worked with Joe in sales and the owner Dave. Both were This is a top dealership in my mind. The staff are friendly and promote a relaxed atmosphere. I worked with Joe in sales and the owner Dave. Both were a pleasure to work with. I met a couple other staff at the dealership, again all nice people. I’d recommend this dealership to anyone! More

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Friendly and professional Had a very pleasant experience, everything was done in a professional and friendly manner. I am extremely satisfied with the service and the car I pur Had a very pleasant experience, everything was done in a professional and friendly manner. I am extremely satisfied with the service and the car I purchased. Thank you! More

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Best Ford dealership you could ever go to. I drove over 2 hours to get to this dealership for 1 reason, and that is the excellent customer service they provide. Being a first time lease-or, Kyl I drove over 2 hours to get to this dealership for 1 reason, and that is the excellent customer service they provide. Being a first time lease-or, Kyle, took care of me from start to finish. Kyle had provided me with his full attention and all his time in helping me choose the right truck, and trust me I am the most indecisive person. He would answer all my emails and calls in a timely manner and even stayed past his work hours to make sure the truck was delivered to me on time. Honestly the best prices at this dealership by far. I arrived late, yet the Truck was clean inside and out ready to go. Bory and Kyle walked me through the contract and papers again and made sure I understood everything and took their time to explain to me everything. Manager Dave was their also late to help congratulate me on my new truck. This is so worth the 2 hour drive, and I will definitely be coming back for my next truck! Thanks to the whole team at Erinwood ! More

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Knowledgeable, patient and great customer service Lucas and Dave were very knowledgeable and patient with my purchase. Didn’t know which vehicle to decide for my family and they both helped me make th Lucas and Dave were very knowledgeable and patient with my purchase. Didn’t know which vehicle to decide for my family and they both helped me make the right decision for my family. Very happy with the vehicle chosen. More

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BEWARE do not service yo car here! Almost died on the road. I took my car in (recently serviced and in good comdition/no issues) for an oil change (July 2017) and Erinwood Ford did over $1000 of unauthorized wo I took my car in (recently serviced and in good comdition/no issues) for an oil change (July 2017) and Erinwood Ford did over $1000 of unauthorized work on MY car without asking for my permission bc they could not reach me at work within an 1.5h time span. Being forced to pay for this when I picked up my car for oil change despite my car no longer driving the same, strange sound and new leaks and many lights being on and then furthermore almost dying on the road bc of faulty workmanship as their mechanic said my car went into "limp" mode during my drive to work due to their negligent and faulty installation of a sensor. if you value honesty, safety and an ethical garage/service center-I highly recommend you-TAKE YOUR VEHICLE SOMEWHERE ELSE!. They do not value the legalities set forth within the consumer protection act of Ontario and most importantly are negligent towards customer safety/agency. Be safe. Have peace of mind. DONT RISK SAFETY HERE. i was offered very little compensation from Ford. No apology and no policy change so this wouldnt happen to another customer-they just dont care. More

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Professional and helpful staff, seamless transfer. I worked with Lucas Dulny and DAve Raymond. Lucas was my main contact and was extremely helpful in getting me all set up with the car. I have purcha I worked with Lucas Dulny and DAve Raymond. Lucas was my main contact and was extremely helpful in getting me all set up with the car. I have purchased several new cars in the past and never had such a thorough explanation which I greatly apprecaited. Dave Raymond was also very helpful in assisting my husband and I to find the right vehicle to fit our needs. I love our new truck. :) More

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Positive Expereince Thanks to Victor N. and Dave R. Ability to facilitate completion of Lease transfer in an expedited manner is appreciated. Enjoy your week gentlemen. Thanks to Victor N. and Dave R. Ability to facilitate completion of Lease transfer in an expedited manner is appreciated. Enjoy your week gentlemen. Best regards, Happy customer More

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Worst Experience ever, very incompetent staff, poor service! Will never go back to that dealership, not only was the car sold defective, they would not take it back or even repair it properly. Took multiple ser Will never go back to that dealership, not only was the car sold defective, they would not take it back or even repair it properly. Took multiple service attempts just to swap a set of tires, and over 1 week in service, staff was unable to balance them and install properly. I went to another professional tire shop and they saw the workmanship from Erinwood Ford on my car's tires, they called it "art of butchery". Nevertheless the problem is still not resolved and car is shaking on the highway since new. The vehicle has a mechanical problem which the Erinwood Ford service staff was unable to figure out. Ford of Canada was contacted and are useless as well. Will never buy Ford again and would definitely stay clear of this place. More

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Fantastic Customer Service Fantastic customer service throughout my used car purchase process. Jerry McLeod, Mike Diamond and Dave Raymond kept me well informed on the cars the Fantastic customer service throughout my used car purchase process. Jerry McLeod, Mike Diamond and Dave Raymond kept me well informed on the cars they had available. They allowed me to take my time with test drives and obtain valuable comments and advice from an independent mechanic. The entire Erinwood Ford team was very professional and courteous and I can't thank you enough. More

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