Chris Randle

Amazing experience with Danny at this dealership, he is patient, understanding and treats you like family when coming in. Great service from the team as well but Danny was the reason I came back. patient, understanding and treats you like family when coming in. Great service from the team as well but Danny was the reason I came back. More

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Amazing service from Danny and team! Danny makes you feel like a valued guest and goes out of his way to make the process smooth and quick. Honestly, go see Danny for the best service. Danny makes you feel like a valued guest and goes out of his way to make the process smooth and quick. Honestly, go see Danny for the best service. More

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Very good work attitude And good guy. There are very professional On sales car.hope you can keep it. There are very professional On sales car.hope you can keep it. More

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Amazing service! The staff at the dealership know how to take care of the clients. The staff at the dealership know how to take care of the clients. More

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This is the second Kia Telluride purchased from Straightline Kia in my family. They are amazing to deal with. A big thank you to Clark Hamilton, Rick Brar, Darren Beagle, Dany Deng and Andrew Low-o Straightline Kia in my family. They are amazing to deal with. A big thank you to Clark Hamilton, Rick Brar, Darren Beagle, Dany Deng and Andrew Low-on for making the purchase of my new Telluride easy and exciting. Their detail to a flawless customer experience is second to now. Thank- you everyone. More

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Very courteous and professional. Nick was absolutely great during the purchase process. Andrew was very informative and helpful when we picked up our new vechile. Nick was absolutely great during the purchase process. Andrew was very informative and helpful when we picked up our new vechile. More

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Great service all around from the sales, finance, service and management. Will recommend to others and management. Will recommend to others More

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Danny was helpful, informative and a good provider of customer service. He was knowledgeable about the vehicle during test drive. customer service. He was knowledgeable about the vehicle during test drive. More

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Danny Deng was great right from the start! The process was great and we really felt like we were treated fairly with negotiations and are the proud owners of a previously loved 2020 Kia Sorent The process was great and we really felt like we were treated fairly with negotiations and are the proud owners of a previously loved 2020 Kia Sorento Black Line! Darren Beagle was also excellent during the financing & closing process. Post sale there were a few adjustments required which Chris Randal and Ved Sharma were happy to help with. I also have to add that Joel March was great to chat with at the Parts counter while the final touch ups were taking place. All things considered this was an excellent experience! Thanks Straightline Kia! More

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I recently purchased a vehicle from Straightline Kia and unfortunately, my experience has not been satisfactory. Upon closer inspection, I noticed several physical imperfections on the vehicle that were not unfortunately, my experience has not been satisfactory. Upon closer inspection, I noticed several physical imperfections on the vehicle that were not disclosed during the sales process. Firstly, there was a noticeable bulge on the rear tire, which is concerning as it could potentially affect the safety and performance of the vehicle. Additionally, the rubber on the windshield was not properly flushed during the windshield replacement, resulting in an uneven and unprofessional appearance. Furthermore, there were deep scratches and rust on the rear door, which were not disclosed or addressed prior to the purchase. This is unacceptable as it indicates a lack of attention to detail and proper maintenance by the dealership. Another issue I encountered was that the engine was not cleaned, which is surprising considering it should have been part of the standard preparation process for a vehicle being sold. This lack of attention to cleanliness is disappointing and reflects poorly on the dealership's commitment to quality. While I appreciate that Blair, the sales manager, tried to resolve the issues, the overall experience with Straight line Kia has not been satisfactory. The dealership failed to properly disclose and address these physical imperfections on the vehicle, resulting in a disappointing purchase experience. Even after I brought these to their attention, specially the rust on the door, it was still not properly fixed. While I know that this is a used vehicle, they should have informed me prior to purchase. I never had a chance to inspect this as it was all covered with dirt when I had to do the drive test. In conclusion, I am disappointed with my experience at Straight line Kia. The presence of a bulge on the tire, improperly flushed windshield rubber, noticeable scratches and rust on the rear door, and an engine that was not cleaned are all issues that should have been addressed prior to the sale. I hope that Straight line Kia takes these concerns seriously and takes appropriate measures to improve their attention to detail and customer service in the future. But, Still thankful to Blair for trying to fix this issue with his own ability. More

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