Brandon Flonders | Page 14

I've reached my breaking point after 5 years of dealing with Courtesy Ford. It all started when I purchased a 2015 F-150 Platinum brand new from the dealer. The power running boards started malfunctioni with Courtesy Ford. It all started when I purchased a 2015 F-150 Platinum brand new from the dealer. The power running boards started malfunctioning so I brought it in the dealer, where it stayed for three months while they figured out the issue with it. Once I went to pick it up, I found out that the car was damaged and they took to a bodyshop to repair it. They sent it to an off-site bodyshop that soiled my whole interior. scratches, dirt and scuffs covered the side doors, seats and floor. The seats had major scratches on the dealer. I was furious as this truck is only for my personal use, and I treated it like a baby. I was so shocked that they would have the audacity to hand me my new car, after three months, with repaired damaged and a completely soiled interior and scratched seats. After the issues with the running board, damage to my interior and other issues, I couldn’t accept the car in that condition, and I was forced to trade in my car for another, which cost me around $60k after paying the price difference and losing value on my old car. I upgraded to a white 2018 F-150 Platinum, a car that spent more time at the dealer than in my possession. For three years, this car was constantly parked at the dealer due to an issue with the transmission. The transmission shifting was irregular and erratic. It would keep making a clunking noise and I was sure that it had a major issue because of my experience as a mechanic. The first few times I brought it in to the dealer, they would keep it anywhere from a few weeks to a few months, and the car would be returned as is. (sometimes with missing personal items) The response I get from the dealer is either that they can't recreate the issue, or that they made some type of repair to it, but the transmission was still the same every time I got it back. They kept giving me the run around between talking to ford engineers, and diagnosing it at the shop. I bought a top of the line ford f150 for peace of mind and pleasure. The car barely has any mileage due to the car spending months and months parked at the dealership (22,000 kms after 3.5 years) so with having a brand new car that I was barely able to drive, I shouldn't be having all these issues. After numerous times taking the car in to the dealer and not being able to fix my issues, their last recommendation to solve this issue, is to upgrade to a newer model. I discussed with Brandon from Courtesy Ford upgrading my car once again to a black 2022 Ford F-150 Limited. I asked Brandon during the time we discussed the purchase of the car for a spec sheet of the car, but he said he doesn't have one, and sent me a YouTube video instead stating that this would be exactly like my truck. I put in an order in June for the truck, which was supposed to be available in 2 weeks, but the delivery of the car kept getting delayed and I had to go away on a trip out of the country. While I was gone, I asked my son on three occasions to get in contact with Brandon to set up an appointment to ask questions about the car and delivery date, but Brandon’s responses were “what would you like to chat about?” and “txt me questions”. Completely uninterested in speaking with us and addressing any of our needs. I felt completely devalued as a customer, and stopped feeling like i’m a customer all together. At that point, since the sale has technically already been completed, they couldn’t be bothered to speak to me or my son in person. Waste of their time apparently. On July 13th, I get a text from Brandon asking if I wanted a black or white F-150. I found it strange why I was being asked when I clearly put in an order for a black one, and it was supposed to arrive a month ago. I confirmed that I wanted the black one. I get a call from Brandon on July 19th telling me that Ford told them that the black car that was supposed to be delivered for me will not be delivered anymore for a reason that is unknown to me. For all I know, they sold it to someone else. and that they can't source a black one from anywhere. I was upset but they offered to source a white truck and I chose to compromise and take it. I returned from my trip and went to pick it up, only to discover many of the features and options in the car that I ordered are not there. Options like the new centre console table and parking assist, which was really important for me. Brandon brushed it off as an unimportant option and denied that this option is available on our contract, even though these options were available in the video he showed me. When I confronted him about this, he said that the video he showed me was a 'generic video'. Not sure why he would show me a generic video when I specifically asked for a spec sheet and he indicated that the truck shown in the video would be exactly like mine. We also had discussed that I would be able to take the bed cover from 2018 f150 and move it to the new one, but once I got there, they said that I would have to purchase a new one because the 2018 cover wouldn't work due to the automatic tailgate. At the end, I was really upset about waiting this long and not getting the car that I want. I'm spending a lot of money on a new car and losing a lot on each deal that I make (close to $60k per deal). I refused to accept the car and asked them to honour our deal by finding the truck with all the options that we discussed. The next day they told me that they can't find another truck, and that I would basically have to settle for that car with no other options. Due to the lack of transparency, credibility and accountability and all these past experience, I can’t help but feel like they’re giving me the around in every situation. I’m completely disappointed and dissatisfied with the way i’m being treated as a customer. You would expect decent service when you spend so much on a new truck, but Courtesy Ford doesn’t seem to care about their customers at all once the sale is made. and at the end of it all, they don’t own to their mistakes and tell me that they can’t do anything for me. My experience with Courtesy Ford has been a pain and I expected better. I didn’t feel like i’m dealing with one of the biggest names in the auto industry, I felt like i’m dealing with a bunch of unprofessional individuals who don’t care about their customers and don’t own up to their mistakes. This experience has caused me so much grief and anxiety as I feel like i'm being deceived and this has been costing me so much money. Worst experience purchasing a vehicle. To be fair, I have to mention that the service dept manager, Will Taylor, was a gentlemen and tried his best to help me whenever I reached out to him, but somethings were just out of his control. But regardless, his empathy and courtesy is very appreciated More

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Energized and dedicated sales guy provided me with good sales service, after sales following up and relevant support. The car is clean and meet my expectation as discussed. However, it is pretty difficul sales service, after sales following up and relevant support. The car is clean and meet my expectation as discussed. However, it is pretty difficult to call service team, no body pick up phone and no reply from my recorded message. More

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Everyone I dealt with was very helpful and explained everything thoroughly. As a single female going through the whole process , they really put me at ease! everything thoroughly. As a single female going through the whole process , they really put me at ease! More

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Brandon is excellent and he knows his business extremely well!! This is so important when you are making a purchase. He earns your trust and totally takes care of you. Over the years I have purchased 3 L well!! This is so important when you are making a purchase. He earns your trust and totally takes care of you. Over the years I have purchased 3 Lincoln’s from him and all purchases have been great. Highly recommend Brandon and Courtesy Lincoln. More

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I have purchased multiple vehicles from Brandon and he always comes through. Highly recommend Brandon. always comes through. Highly recommend Brandon. More

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Amazing experience, totally unlike other dealerships. Brandon is the man. Super fast, knowledgeable, and helpful. Can’t recommend enough. Brandon is the man. Super fast, knowledgeable, and helpful. Can’t recommend enough. More

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We were very pleased with the excellent service and advice we received for our new vehicle from BRANDON FLONDERS at Courtesy Ford Lincoln. Not only was he helpful during the sales process but when we advice we received for our new vehicle from BRANDON FLONDERS at Courtesy Ford Lincoln. Not only was he helpful during the sales process but when we had two small questions on two separate incidences he was quick to respond and help us understand. There’s no other place that I would purchase a vehicle and no other person that I would buy it from More

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Steer clear of this place. . New Lincoln and trouble from day 1. Multiple electrical issues, Lincoln way App didn't work,kept getting notices "deep sleep mode:, remote features . New Lincoln and trouble from day 1. Multiple electrical issues, Lincoln way App didn't work,kept getting notices "deep sleep mode:, remote features not available.. Welcome lighting didn't work, hatch wouldn't open, seat wouldn't come back to position, auto hold not working, crash avoidance not working or would come on 2 minutes after someone pulled out in front of you, Car in many times for 2 weeks at a time and come back nothing fixed. Took many videos of things not working, have many texts and e-mails about all these issues. The service department said they didn't know what is wrong and dealership wanted to buy car back. They couldn't fix it?? Lincoln Canada was no help, they said to keep taking car back to dealership to be fixed?? Dealership said they couldn't fix it. Nobody from the service department all the way to the top tell the truth.. Texts,e-mails etc.. Check your paper work, they charged me for a used car warranty?? It is a new Lincoln, 2 charges on there I had to get refunded for. I don't know what a person would do if they had financed a car there. You would be stuck. I traded it and lost a ton of money but the car wasn't safe. Back to the imports and never a domestic hunk of junk Lincoln again. That was another thing, they didn't want me to pay cash?? To finance it.. I had to get in touch with Meghan to pay cash?? What a place. If you have to buy a Lincoln at least find a dealership that has the ability to fix these things. Courtesy Lincoln hasn't a clue, again - texts,emails etc.. Good luck and good riddance. More

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Sold the vehicle I signed for - purchase agreement signed meant nothing and also put down a deposit. Bought another one from them - they fudged numbers told mats and tinting of windows were thrown in at no meant nothing and also put down a deposit. Bought another one from them - they fudged numbers told mats and tinting of windows were thrown in at no cost - but was on bill of sale / mislead - would not recommend this dealership. More

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Brandon was so helpful and attentive. He made my car buying experience very positive! Will definitely come back!! He made my car buying experience very positive! Will definitely come back!! More

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