Baz Afara | Page 23

He REALLY listened to me Hello, I recently leased a Scion Xb from Toyota Town through Baz. As I do not participate in online reviews, I wanted to let you know how pleased Hello, I recently leased a Scion Xb from Toyota Town through Baz. As I do not participate in online reviews, I wanted to let you know how pleased I was to work with him. I know you have a big sales team there, and of all of them, he was right for me for some important reasons: 1. He REALLY listened to me. I was trying to decide between a Yaris (which I was previously in) and a Corolla (which I thought was the only other option in my price range). He heard what I was not saying, (which was that neither choice was really right for me in spite of what all other sales folks had tried to convince me) and realized that I needed a bigger and more comfortable vehicle, and wanted a different 'look' than either of them offered. He also 'got it' that I did not want a high EMF panel inches from my chest, and instead of highlighting the benefits of the electronic gagetry of the Corolla dash, brought out the Scion which has the set-back dash with fewer electrical options there. I have to say I had that initial choice conversation with more than one person at other dealerships (since I originally leased in Toronto), and NOT A SINGLE person ever thought to suggest the Scion Xb. He got me into the RIGHT vehicle for me. 2. He spoke at my pace. I had placed calls making some initial inquiries to your dealership, but the fellow that got back to me a) did not answer the question I asked AND talked so fast I could not process the info he was giving me. Sales people should speak at the same pace that their customer does. More than once I avoided visiting your dealership because it seemed I was not connecting with someone who was really listening and giving me the info at the pace I needed. I felt rushed on basic questions. 3. He did not overload me with information I did not need. I gave him a cue on this and he followed completely. I had little interest in brakes, tires and all of that. I needed to fit comfortably in the vehicle of my choice, and had a few other key criteria. He focussed on those in depth, which was what I needed, then was available to answer the other stuff if I needed it. 4. He was relaxed, which allowed me to be relaxed enough to make a quick and wise decision. It was an important factor. 5. He let me test drive the vehicle on my own, after a drive with me. That allowed me to really 'try on' the vehicle and make my final decision quickly. These things may seem obvious and standard protocol for sales folks, but Baz really delivered on them and made the entire experience really pleasant. More

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Excellent Customer Service Baz is an amazing sales consultant for Toyota. He is very knowledgeable and helpful in determining the type of vehicle for your lifestyle. Thanks Baz Baz is an amazing sales consultant for Toyota. He is very knowledgeable and helpful in determining the type of vehicle for your lifestyle. Thanks Baz! More

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can't wait to buy my next toyota from Baz I travelled far to pick up my 2015 Rav4 AWD, Baz Afara picked me up from the airport and had my vehicle and all the paper work ready to go. Thank you I travelled far to pick up my 2015 Rav4 AWD, Baz Afara picked me up from the airport and had my vehicle and all the paper work ready to go. Thank you Baz for lunch and the wonderful and courteous service. Our family loves the new Rav4. thank you . More

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excellent experience I am happy to report that I had an excellent experience dealing with Baz Afara. I am very pleased with the service I received and the follow up and I am happy to report that I had an excellent experience dealing with Baz Afara. I am very pleased with the service I received and the follow up and his patient throughout the process of finding the right car. Baz was very helpful in showing me different Venza models and his followup by emails and phone calls he really took care of our needs and exceeded our expectations. Baz is a valuable asset to your dealership,s reputation and success. I will continue to heartily recommend Baz Afara to all my friends and customer who are looking to purchase a vehicle. Thanks, Odette Manuel More

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Superior service and knowledge of products I have just recently purchased a 2015 Toyota Camry XSE from Toyotatown. I am thoroughly pleased with the vehicle and the service advisor that fitted I have just recently purchased a 2015 Toyota Camry XSE from Toyotatown. I am thoroughly pleased with the vehicle and the service advisor that fitted us into it. I just wanted to thank Baz Afara for all his patience while we were selecting a new vehicle. Baz is a very friendly yet professional salesman. Thanks again. More

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Toyota RAV4 new owner Excellent Experience with Baz Afara. He is open to all questions and takes the time to explain even simple questions. I enjoy my Toyota RAV4 and lea Excellent Experience with Baz Afara. He is open to all questions and takes the time to explain even simple questions. I enjoy my Toyota RAV4 and learned from Baz all the functions of the RAV4 prior to my test drive which made it most enjoyable. He is patient and his time is unlimited. I have been to 5 other dealerships and none could compare with this presentation. I would recommend him without hesitation. Thank you Baz, and thank you for offering your time if I have any further questions. Crystal Magee crystalmagee@rogers.com More

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Great experience Dear Bas Afara I just want to thank you! When I walked into ToyotaTown to look at new vehicle , you greeted me professional and made me fell ve Dear Bas Afara I just want to thank you! When I walked into ToyotaTown to look at new vehicle , you greeted me professional and made me fell very comfortable , it was my first time buying a vehicle on my own and you made this transition so easy. I was very impressed, and my experience with Baz Afara sales specialist was fantastic. I purchased a 2015 RAV4, which I just love. Thank you again Bas. Sincerely Helen Webster More

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Excellent customer service! Over and above my expectations! I just purchased my first new car, a 2015 Toyota RAV4 in Blue Crush! Baz Afara was such a pleasure to deal with. He was very knowledgeable and patient I just purchased my first new car, a 2015 Toyota RAV4 in Blue Crush! Baz Afara was such a pleasure to deal with. He was very knowledgeable and patient regarding all the questions that I had. I picked up my new car on my birthday. When I arrived, there was a bow on the top of my car and Baz had chocolate cupcakes for me! I was very happy with my experience at ToyotaTown. More

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Very positive I just purchased a new vehicle from Toyota Town and had a fantastic experience with each employee I dealt with. The Floor Manager Sean Cragg was very I just purchased a new vehicle from Toyota Town and had a fantastic experience with each employee I dealt with. The Floor Manager Sean Cragg was very friendly and professional, Baz Afara was my sales person and he was very calm, honest and friendly throughout the process. Janine Feenstra the Financial Services Manager was extremely helpful and thorough. I was able to be in contact with her even on her day off. Due their efficiency I was able to close on the sale and drive away in my car in less than 48 hours even with a couple customized requests. They have a great team at Toyota Town. More

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Very Satisfied The salesperson was very friendly, informative about my options, and professional. I'm loving my new (used) car. I got a great deal. Thx Baz! The salesperson was very friendly, informative about my options, and professional. I'm loving my new (used) car. I got a great deal. Thx Baz! More

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