I am not happy at all with how I’ve been treated after - kelsey.hagel
I am not happy at all with how I’ve been treated after purchasing a brand new vehicle. The all weather mats that I paid for were missing upon delivery of the vehicle. There was also a large scratch on the center console cover. I messaged both finance and sales about this. I had to order another set of mats from a local Ford dealership, pay for them again, and send an invoice to Merlin. Response time has been extremely slow. I feel brushed off, as I’m having to chase people for answers. No response as to how I’m receiving payment, or what is going to be done about this large scratch. I also discovered that finance made an error in the payment schedule, with first payment coming out on a random Thursday, when I requested Friday. I did not catch this in the final paperwork unfortunately, but that error from finance has now caused extra interest on the payment in order to get back to the payment schedule I had originally requested. I have been patient and given people the benefit of the doubt, however the way I am being brushed off as a nuisance after purchasing a new vehicle, and the lack of urgency to correct mistakes they made, is unacceptable. I would expect more as a customer. Perhaps it is buyer beware of purchasing vehicles online/over phone.
Read More