I am very disappointed with my experience with the - varred
I am very disappointed with my experience with the service department. In January 2026, having noticed excessive oil consumption on my 2016 Q5 2.0, I decided to go to the dealership to resolve the issue. The agent who received me simply explained that I would have to pay $460 for a check-up. After that, he told me that the oil pan needed to be replaced, with a bill of $1900. This was done, but the excessive oil consumption did not change. In February 2026, I went back to see him and was stunned to hear him tell me that Audi was not a reliable brand and that I should sell the vehicle. Strangely, he insisted on sending me to the sales department. I refused. In March, I decided to find solutions to my problem myself by purchasing genuine parts. I went to the dealership and asked to speak to the service manager. I was seen by the assistant, to whom I explained the situation. He then informed me that the agent I had spoken with in January no longer worked for the dealership due to his lack of professionalism. He decided to have me perform oil consumption tests free of charge. After the tests, I noticed warning lights on the dashboard. I immediately informed him by email. He asked me to come in during the week and informed me that I would receive a quote for the excessive oil consumption: $12,700 including taxes and a negligible discount. Regarding the warning lights, they tried to make me understand that they appeared purely by chance after my visit. I rejected the quote because they ultimately told me I needed to replace the pistons: $3,000 and some change for labor and $8,000 and some change for parts. No details were provided for the parts. They refused to address the warning lights. The service department manager informed me that I could drive with ABS sensor and handbrake warning lights on the dashboard. They said they scanned the vehicle but couldn't tell me what these warnings were. They asked me to pay $395 for a new scanner. I refused, and after my own investigation, it turned out the front passenger ABS sensor was faulty. The part was replaced, and the problem was solved. I'm very disappointed with this department, which tries every trick in the book to make money off its customers with exorbitant quotes and inaccurate diagnoses. I strongly advise against using them.
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