17 Ontario Lexus Dealers

Mark Shkeir. - marian.kruk

Mark Shkeir. We were baying new Lexus. This gay was experience and very honest . We were very happy.

Raymond Kan helped me out with a problem I had charging - Claudine Kennedy

Raymond Kan helped me out with a problem I had charging phone. I was very grateful to him.

Amazing experience with Mehrnoush Ghasemi. - mackenzieshaw63

Amazing experience with Mehrnoush Ghasemi. She helped me to get my new Lexus. No push or gimmick just transparency and quality service with smile. Highly recommend her

My family planned to purchase an electrical car and we - mchan

My family planned to purchase an electrical car and we walked into DVN Lexus showroom. Kevin, the salesperson, was very nice and helpful. He led us to a RX450 Hybrid demo and said "feel free to get into the car and review the functions of the car". When we were inside the car, an unknown salesperson suddenly opened the door of the driver side. He asked my sister to get out of the car and let his customer get into it. He was very impolite and unreasonable. No customers would like to be treated in such a manner. We told Kevin about it and he reported this incident to Ethan, the General Sales Manager. The GM said he was sorry for that but no immediate action was done. No apology was made by that salesman. It was very disappointing!! Poor reputation!!!

I am writing to formally complain about the - pardeepkhanna

I am writing to formally complain about the unacceptable experience I had today, September 25, regarding my 2:00 PM appointment to test drive a Lexus NX 450h+ Plug-in Hybrid. When I booked the appointment, I made it very clear that I specifically wanted to test drive the NX 450h+ in plug-in/electric mode. I visited to experience how the vehicle performs as a plug-in hybrid before making a purchase decision. I do not live in Brampton. I drove approximately 40 minutes from Mississauga for this scheduled appointment, only to arrive and discover the vehicle had not been charged. I was told I could test-drive it using the gas engine instead. I declined because driving the vehicle primarily on the gas engine completely defeated the purpose of the appointment I had specifically arranged. What made the situation significantly worse was the way I was treated afterward. Rather than acknowledging that the dealership had failed to properly prepare the vehicle or simply apologizing for wasting my time, the salesperson behaved in a disrespectful and unprofessional manner. I had not been rude or confrontational in any way. I simply stated that I had booked the appointment specifically to experience the plug-in hybrid and that it had no value for me to test without the battery charged. I then expected the manager to handle the situation professionally and address my concern. Unfortunately, the manager's attitude was similarly disappointing. For a premium brand such as Lexus, this level of preparation and customer service is unacceptable. A customer should not be asked to drive approximately 40 minutes for a pre-arranged PHEV test drive only to discover that the vehicle was not charged, and then be treated poorly for pointing out the issue. I am copying Lexus Canada because I believe they should be aware of how a prospective Lexus customer was treated at one of their dealerships. I would like this matter reviewed by senior dealership management and Lexus Canada, and I would appreciate a formal response explaining how this situation occurred and how it will be addressed. Regards, Paul Khanna

This dealership is inefficient insensitive to customers - Rukhsana

This dealership is inefficient insensitive to customers time and needs. Have not returned advance of $1000 in 19 days.

Very good dealership. - Khaled Saleh

Very good dealership.. Provide help and support for all sales and services.. Already have 2 cars from them and going for the third one soon

I bought a used Nissan Rogue at Bel-Air Toyota and was - shellinekovacs

I bought a used Nissan Rogue at Bel-Air Toyota and was very pleased with the whole process. Robert M. was approachable and full of enthusiasm. He explained everything very clearly every step of the way. I owned a Toyota Yaris for 17 years and it was a truly an amazing vehicle. Having to look again felt daunting but Robert M. sure restored our faith. Thank you so much Robert M. !!

I was looking for a little first car for my 16 year old - Michele

I was looking for a little first car for my 16 year old son. They had a $5000 Corolla on the lot but it was “as is“. I did my due diligence (car fax) and I was interested. I was talking to Sheila in the used car department and she said to me that she would get back to me Monday at noon when she got in to go over the paperwork to see if it was a solid car because I would be driving 2.5 HOURS ONE WAY to see it. I had no issues putting down a deposit if she said it was solid. But she say they don’t do that. She didn’t call me at noon, red flag right there, I called her at 12:30 and it went to voicemail. I advised her I had an appointment that day at 2pm so I called while I was waiting at my appointment. She advised me that the car was solid. It would just need the basics which was perfect for my son and he was so excited as any 16-year-old would be. I was ON MY WAY! We set up the appointment at 6 PM because again, I had to drive 2.5 hours away not including rush hour traffic). I made a firm appointment with her. I was actually about 45 minutes earlier than expected (that’s how I roll). I was literally 16 minutes away from the dealership and I get a call that the car was sold! Her response to me was “first come first serve“ WOW!!! she did not tell me that this could happen which is really unbelievable considering it’s a $5000 car, or I wouldn’t have risked the drive. Dog eats dog kind of dealership. Sheila KNEW I was coming, I kept in contact with her from Saturday evening right till Monday afternoon before I left, but apparently a $5000 sale is gonna change somebody’s life at this dealership or shall I say STEALership. A $5000 used Corolla for 16-year-old kid, can you imagine that these people couldn’t hold on for a few hours and mark the car is pending until let’s say 6:30 until I arrived? Shameful So I had a 5 Hour drive, took half a day off work, wasted quite a bit of gas and I’m very disappointed at this dealership. Again, it’s a $5000 car at Lexus dealership lol not a $50,000 car that I’m telling them to put on hold. Both my husband and I are looking for two vehicles (Lexus). I’m going the SUV route and he is going the car route, but unfortunately, I will not do business with this Lexus dealership. I will take my business where they actually show respect. I am confident I am going to read a gaslighting response from the dealership lol which is comical because it’s a $5000 car we are talking about here for a 16-year-old kid. They must be hurting for money They over promise and under deliver, not a recipe for success.

Had a great buying experience both online and follow-up - JCEvers

Had a great buying experience both online and follow-up test drive and purchase with Tan Vo. Very clear communication, candid assessment of the car... transparent negotiations. TOP Professional

I can't say enough good things about my experience at - Tina

I can't say enough good things about my experience at Bel-Air Lexus. The customer service provided by Marc Vaillancourt was exceptional from start to finish. He demonstrated integrity and established trust which made all the difference and led me to make my purchase at Bel-Air. If you are looking for quality service that matches the excellence of the brand name - go see Marc and the Bel-Air Lexus team.

Did a walk in visit today to get information about buying - Rob

Did a walk in visit today to get information about buying out my Lexus lease. Was unable to secure any information as no one showed up after being directed to proceed to the second floor by the concierge.

Overall it is just a dealership only interested in making - dmuir9398

Overall it is just a dealership only interested in making a sale. There are better priced Lexus out there if you search. Sorry but they are only interested in the sale. Not the person, the experience or the follow up. My vehicle is still with them after 8 weeks awaiting the warranty work as they tried to move me into another vehicle. Intentions may have been great but the only one that suffered was me. I expected so much more.

I had an oem window replacement schedualed today! - Ncrawford442

I had an oem window replacement schedualed today! I asked to see the new window to make sure it was oem! Their parts department did not have it in stock! Soo would they have put in an after market window and charged me oem prices! I’m glad I checked but I am out fuel cost and time from Fort Erie! I’m Not happy! Norm Crawford

I recently had my 3 yr old IS Fsport 350 ceramic coated. - lrb

I recently had my 3 yr old IS Fsport 350 ceramic coated. I was reluctant to go thru the Kingston dealership, as when I bought the car they were very deceitful with me. A terrible experience. However, after speaking with Josh, attitudes at the dealership seemed to have changed. He was eager to keep me happy, explained everything fully, and seemingly truthfully. He also gave me a very fair price. I had vowed never to go back there, but I can now recommend their service.