Lexus Downtown

Amazing experience with Mehrnoush Ghasemi. She helped me to get my new Lexus. No push or gimmick just transparency and quality service with smile. Highly recommend her She helped me to get my new Lexus. No push or gimmick just transparency and quality service with smile. Highly recommend her More

Exceptional car buying experience. My sale rep was Mehrnoush Ghasemi and she was very helpful and transparent. She went through all the details and explained everything clearly My sale rep was Mehrnoush Ghasemi and she was very helpful and transparent. She went through all the details and explained everything clearly More

lexus Downtown is second to none, Over the years having worked with them I called in to speak to the manager and the call was taken by Yama. He was extremely professional and welcoming. Ive noticed that ov worked with them I called in to speak to the manager and the call was taken by Yama. He was extremely professional and welcoming. Ive noticed that over the years it has become harder and harder to buy a car and feel satisfied at the end of the transaction and you cannot help but wonder if you got ripped off. Yama put me at ease and made the process very easy, He gave me his best deal over the phone where other dealers would not even give a quote over the phone and would recommend visiting the Lexus website for a price and I would ask if I wanted to do that...why would I call in the first place?. Nevertheless Yama and his team made it a very pleasant experience over all. From the first call to me getting my car, it only took 4 days and they even sent me an uber to pick me up. (which was very nice of them) 5/5 highly recommend. More

Ive purchased 4 Lexus ES’s from this dealer in the past 11 years. Service and experience is always top notch. Big shout out to Yama and Omed for always taking care of me and my cars. 11 years. Service and experience is always top notch. Big shout out to Yama and Omed for always taking care of me and my cars. More

Extremely disappointing and frustrating experience with Lexus. This was by far one of the worst car-buying experiences I’ve had, especially considering this is supposed to be a premium brand. The Sales Ma Lexus. This was by far one of the worst car-buying experiences I’ve had, especially considering this is supposed to be a premium brand. The Sales Manager, Yama, showed little to no interest in actually earning my business. I was not offered a competitive market price — other dealerships were clearly offering better value (around $49,250 for similar vehicles), yet I was given a significantly weaker deal with no real justification. One of the worst communication sales manager I have ever seen . There was a complete lack of effort in negotiation or customer engagement. For a ~$60,000 purchase, I expected professionalism and at least a willingness to work toward a fair deal. Instead, I had to go out of my way to contact the General Sales Manager (Erfan) just to get a minimal $500 improvement on my trade-in — and even then, I was left with approximately $2,000 in negative equity. The entire process felt careless, transactional, and frankly dismissive. There was no meaningful follow-up, no accountability, and no attempt to build trust or retain a customer. To make matters worse, I purchased GAP insurance and after only two months, my request for support regarding a possible refund or prorated adjustment has been ignored so far. This level of after-sales service is unacceptable. Lexus promotes itself as a luxury brand, but this experience reflected the exact opposite — poor communication, weak negotiation, and a lack of basic customer respect. I would strongly advise potential buyers to explore other dealerships before committing here. Also I want Erfan to take further steps on this More

We recently bought a car through Zuhair Tauqeer, the Product Advisor. He is a very professional and helpful individual. He stayed with us every step of the way in order to explain to us all the details Product Advisor. He is a very professional and helpful individual. He stayed with us every step of the way in order to explain to us all the details and to provide us with super helpful tips. More

Very pleasant and helpful staff especially salesman,Emron and Financial Advisor, Lenny. Both gentlemen were very patient and offered excellent service! and Financial Advisor, Lenny. Both gentlemen were very patient and offered excellent service! More

I had a fantastic experience with Wilbert and Samantha! From start to finish, they were professional, knowledgeable, and made the entire process smooth and stress-free. Wilbert explained us each and everyt From start to finish, they were professional, knowledgeable, and made the entire process smooth and stress-free. Wilbert explained us each and everything so well including the features of the car. Samantha explained and helped in the financial procedure They went above and beyond to ensure I was comfortable with everything and truly delivered excellent customer service. Highly recommend them if you’re looking for a reliable and friendly team. Avneet More

One of the salespeople, Jason Zhang, is extremely mean and arrogant when I inquired about the prices. I understand Lexus is a hot sell at Ontario but doesn’t mean he get to use all those demeaning words t and arrogant when I inquired about the prices. I understand Lexus is a hot sell at Ontario but doesn’t mean he get to use all those demeaning words to the potential customers. UNPROFESSIONAL!!! More

They roll out the red carpet for you when they need you to buy a car from them but after you are hooked, they treat you like garbage! to buy a car from them but after you are hooked, they treat you like garbage! More