Lexus Downtown

The Lexus experience at Lexus Downtown is not what I expected. I recently purchased a 2022 Certified Pre Owned Lexus SUV from this dealership, and sadly it was not what I expected from Lexus. I always p expected. I recently purchased a 2022 Certified Pre Owned Lexus SUV from this dealership, and sadly it was not what I expected from Lexus. I always purhase a CPO vehicle, my last 3 anyway, but this time, though I ended up liking the vehicle, the experience was a let down. They make a distinction between a factory new vehicle on their showroom floor and their used programs. I was told by the salesperson, that they don't detail the used cars before offering them for sale, but I took one for a test drive anyway. I expect that when I buy a new vehicle, whether new or used, that the dealership would make an effort to show it in it's best shape. By that I mean, take the time to detail a used vehicle before offering it for sale. I should not have to wonder it the scratches in the dash will come out when they detail it before delivery. I should see it the way I will be picking it up. I also saw a long scratch on the rear passenger door, that was NOT pointed out to me. I observed it when I took a second look at the vehicle. I caught it and pointed it out to the salesperson. They did not point it out to me. I went ahead witht the purchase anyway, based on them repainting the door at their bodyshop. That they did, but when I did pick it up, the scratches in the interior were still there. I was disappointed. My gut told me to not purchase this vehicle. I did, and in time, I hope to love the vehicle, but for now, 2 weeks in, I like it. I just wish that the dealer cared about their used vehicle customers as much as their new vehicle buyers. To me, the new vehicle experience should start at the moment you walk into the dealership the first moments. I bought the vehicle based on the reputation of the Lexus brand, but the goodwill should have started when I walked into the dealership, not hoping to enjoy it down the road and for years to come. I also purchased the extended warranty, but not sure what product I purchased. They have two products, plus 2 that include maintenance. What I actually purchased, I am not sure. They were happy to take my money and get me on my way. If I do stick with the brand, I would not purchase a vehicle from them again. More

Contacted Arian Moshkelani about a used car listed online and again never heard back from anyone. If it isn’t simple there’s no effort. I received one email autogenerated and then silence. online and again never heard back from anyone. If it isn’t simple there’s no effort. I received one email autogenerated and then silence. More

As a mature woman of 5 feet tall, my salesperson made sure that when I left the dealership with my new car I fully understood how the car works and made sure my phone and proper apps were also working a sure that when I left the dealership with my new car I fully understood how the car works and made sure my phone and proper apps were also working and I understood them. More

This was our second purchase through Sam Shekarabi who is outstanding in his job. The level of customer service he provides is phenomenal! He is absolutely amazing and you never have a worry in the world w outstanding in his job. The level of customer service he provides is phenomenal! He is absolutely amazing and you never have a worry in the world when dealing with him, he is a true professional! More

Sales person was very professional and know the vehicles well. Excellent services and respond promptly to all questions. Will certainly refer family and friends to him. well. Excellent services and respond promptly to all questions. Will certainly refer family and friends to him. More

My vehicle arrived right when my sales Rep told me it would! It's nice to be able to rely and trust in what you are being told! Fast, reliable information and service. Very happy with my vehicle and t would! It's nice to be able to rely and trust in what you are being told! Fast, reliable information and service. Very happy with my vehicle and the sales staff at Downtown Lexus! Thank you Mike Marchese!! Jackie- IS purchaser Caledon On More

Quick service, was willing to negotiate to a reasonable price, was willing to work with us virtually to handle most of the documents beforehand. price, was willing to work with us virtually to handle most of the documents beforehand. More

Lexus downtown provides excellent service. The dealer is very nice and patient to meet customer need. I change the type of car for 2 times but they still work to meet my requirement. The dealer is very nice and patient to meet customer need. I change the type of car for 2 times but they still work to meet my requirement. More

Great experience thanks to p the quality sales staff, definitely would recommend to buy your next Lexus definitely would recommend to buy your next Lexus More

Mike Marchese was wonderful to deal with. He was very helpful. The car arrived right on schedule and is both comfortable and beautiful. A big thanks from both of us. We are looking forward t He was very helpful. The car arrived right on schedule and is both comfortable and beautiful. A big thanks from both of us. We are looking forward to driving our new Lexus! More