After 2 Years – Lease Return Experience
I leased a - fadi
After 2 Years – Lease Return Experience
I leased a 2024 Hyundai Palisade from Streetsville Hyundai on a two-year term. The leasing process itself was smooth and straightforward, and the dealership staff were helpful at the time of delivery. However, my experience at the end of the lease was disappointing due to two major concerns.
1. Additional Warranty Plan
During the lease signing, I was strongly encouraged to purchase the "Peace of Mind" extended warranty plan. In hindsight, I found this plan to provide little to no value for a two-year lease vehicle, especially given the limitations, exclusions, and conditions attached to it. I felt that the benefits were not clearly aligned with my needs, and the plan ultimately did not deliver the value I expected. the pan is not approved by Huyndai and it is not gonna be accepted at any other dealership
2. Excess Kilometre Charge Discrepancy
After returning the vehicle, I received an invoice for excess kilometre charges. However, the rate charged differed from the rate that had been represented to me at the time of signing. I contacted the dealership and was advised that they could not modify the amount because the lease was administered through Hyundai Finance. when i wondered about the fact i have two documents issued by the dealership on the same day with two different information he started yelling.
What was particularly frustrating was that I had documentation provided by the dealership on the day of signing that supported my understanding of the kilometre rate. Despite presenting this information, I was informed that nothing could be done. When I raised the issue with Hyundai Finance, they advised me that this mistake if for the dealership to correct. As a result, I was left caught between the two parties, with neither willing to take responsibility or provide a satisfactory resolution.
In my opinion, the issue could have been addressed more transparently and professionally. Customers should not be placed in a position where they must navigate conflicting information between the dealership and the financing company. and when a mistake happens they should be accountable. i felt that the dealership mis led me by giving wrong information
Overall, while the initial leasing experience was positive, my lease-end experience was marked by poor communication, a lack of accountability, dishonesty, and an unwillingness to address what appeared to be a legitimate concern. Based on this experience.
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