Rating: 1/5
CAUTION: Deposit taken, deal never - Ankith
Rating: 1/5
CAUTION: Deposit taken, deal never completed, refund refused — and they admitted it all.
I paid a $1,000 deposit to Agincourt Hyundai on July 21, 2025 toward a Hyundai Tucson. A delivery date was set, but the deal never closed, no vehicle was delivered, and I never took possession. Nearly a year later, my deposit has still not been returned.
What makes this worse is that the dealership has admitted every key failure:
— They publicly stated on Google Reviews that "the agreement was not honored" — their own words confirming the deal fell through.
— The Bill of Sale was not provided at signing. I only received it a week later after requesting it by email. This meant I had no way to review deposit terms when it actually mattered.
— After months of follow-ups, they offered a $500 store credit — proof they know they owe me something — but refused a cash refund.
— They could not produce a single document proving the deposit was non-refundable. No policy was ever disclosed.
— A representative asked me to remove my original review, promising a resolution. I did. Nothing happened. My follow-ups every other day went unanswered for months.
— They admitted financing required additional documents beyond the delivery date, meaning the deal was never fully finalized on their end either.
If you are considering purchasing from Agincourt Hyundai, please protect yourself:
✗ Do not leave a deposit before receiving and reading the Bill of Sale
✗ Get all deposit refund terms confirmed in writing before signing anything
✗ Do not remove any reviews based on verbal or written promises of resolution
This is not a dispute about opinions — the dealership has acknowledged these failures in writing and publicly. I am simply still waiting for my $1,000 back.
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