82 Ontario Honda Dealers

I had a great experience at Toronto Honda! - May

I had a great experience at Toronto Honda! The customer service was outstanding from start to finish especially with the Sales Consultant Calvin Robledo who genuinely cared in helping me purchase my first vehicle. I appreciated his patience and knowledge and I will definitely be coming back and recommending them to family and friends. In fact, I have already recommended my family member who will be purchasing a car next year.

Warrant claim denied by using a classic dealership tactic - Nick

Warrant claim denied by using a classic dealership tactic such as there were cosmetic damages on bumper so they won’t cover warranty for headlight.

No issue with mechanic I dealt with however provided - Tclerc

No issue with mechanic I dealt with however provided quote for an “add on service” when booking. Sounded reasonable so I proceeded, when I picked up my car I was charged $200 more than discussed. Service manager essentially said too bad, blaming call center for giving inaccurate information. Stated he will give feedback to them and was quite rude. This is no help to me nor was more concern properly acknowledged. This is my Second negative encounter with this manager, quite poor customer service. Will NEVER go back, very unhelpful. Mechanic Dan was very nice, no concern about service only honestly about price when booking and managers response to concerns.

This dealership is a disorganized joke. - SG

This dealership is a disorganized joke. And messed up big time with my sale. Their loss.

First and last time bringing my car here for service. - Customer

First and last time bringing my car here for service. The only reason I decided to try them is because they perform warranty work on the weekend. Certainly hope the work is more professional than the so called service staff. The rude and condescending attitude from the long dark haired girl in the service area was far from “Ideal”.

I bought a 2026 honda civic and i had a amazing - alihaidarofc

I bought a 2026 honda civic and i had a amazing experience. Mr sam helped me with everything and the whole process was so fast and easy. If u planning to buy a new car i recommend u to see sam he will give u best deal that nobody can beat.

Avoid IMAGE HONDA, Centennial Pkwy in Hamilton if you - Not happy in Hamilton

Avoid IMAGE HONDA, Centennial Pkwy in Hamilton if you can. Unbelievable experience with this crowd. The last Friday in January, I bought a used Honda Fit with low mileage for top dollar - to be expected given the lack of cars for sale. Everyone seemed friendly. Unfortunately, the sale was done in a rush at the end of the day and the finance woman told me she'd noticed we always used Krown Rust. She told me that I wouldn't be able to use it on the 2020 Fit because it would gum up the electronics. So she sold me an oil deal that I shouldn't have agreed to - and sent me the details that evening. Upon reading about it, I realized that this $1099 plus tax oil treatment would do nothing to protect the underside of the car which is what I had told her I needed. I left phone messages and emailed her and the salesman saying I did not want the treatment. They cancelled it - which was good. On the Monday, I spoke to my 30-year trusted garage mechanic and he said it wasn't true. I could still do the rust prevention on the underside of newer cars. So, in my opinion, she tried to sell this to me under false pretenses. The managers Rick and Amy eventually said that Honda "does not recommend" Krown. But that is SO NOT what she told me. In my opinion, she lied. That was my FIRST bad experience. The SECOND was that when I bought the 2020 Fit, I traded in our old 2011 one but a couple of days later, realized I shouldn’t have. My son suddenly needed a car as he was moving out. So I texted the salesman back, but he said it was already gone. The manager later told me that this was true and that the deal had later fallen through – though I had no way to check that. Wow, what a fast sale!!... hardly time to clean the car up! A week or more later, I got a text from the salesman to say I'd left the 407 transponder in the car and he'd leave it at the desk for me to pick up. He did not tell me that the car was now available. When I came in, the car was in the lot, for sale! I couldn't believe it. We needed a car and, as we knew about the good maintenance history of this one, we sucked up the loss and repurchased it. I felt that the salesman had not told me the truth. When I told the story to the second salesman about how TWICE I’d been shafted and did not trust the dealership, I also asked for a new set of tires that were needed as a gesture of good will. They did include them in the deal – which I thought was good. Still, if they had no culpability, why would they have agreed? But then came the THIRD and worst experience of all. On the long weekend in May, as my son was driving north, the oil light came on and the engine started smoking. They pulled over on the highway and were towed to a wonderful garage in Keswick. The garage called to say the engine had burned out and needed replacing. There was no plug in the underside oil pan – and no oil. They said we should complain to whoever changed the oil on that car. You can guess – it was IMAGE HONDA. I called to complain and they were not helpful. Rick, the manager, did call the garage in Keswick who told him that it was obvious the plug had fallen out. It must have been installed improperly and slowly gotten loose. We found oil on my son’s outdoor parking spot which must have been dropping for awhile. But Rick and Amy refused to admit this was the case – and offered the lamest excuses – arguing with every point, including what the Keswick garage had said. They could offer no explanation for how it had happened, and took no responsibility. Naturally, sadly, this happened three days after the three-month warranty expired! STAY AWAY! Can’t trust them. Go to Sterling Honda if you can. They've always been very helpful and have better ratings.

Since my salesman retired I feel the service is very - 4msmac

Since my salesman retired I feel the service is very poor. I especially didn’t care for their service and maintenance team. I had purchased an extended warranty and when I wanted to use it they made me jump through hoops at every turn. When I would give them a copy to show maintenance done on 2022 CR-V they would ask for more. I honestly was made to feel like a liar. The only reason I was doing service on my vehicle there was because of extended warranty. I picked vehicle up and took it elsewhere. Was done in a few hours at a fraction of the cost! I believe it’s all about how much money they can con you into paying and that’s why they were trying to deny my warranty. I will never do business with Trent Valley Honda again. When you are a senior and on a fixed income you shouldn’t be taken advantage of by anyone. I tried to reach out to the owner but she clearly didn’t want to talk to me. It’s all too bad because I love my vehicle but I will be looking elsewhere going forward. Diana

Very poor service for a loyal customer. - Suri

Very poor service for a loyal customer. All they care about is how they can scam the customer and make money. At 50k they asked me to change my transmission oil and make a bill over $300. When I had a issue with one of my devices in the car they want to charge for me even the car is under warranty. All fairly tales when you buy a new car and when time goes they treat you as crap. I will never go there again.

When this vehicle arrived at Westgate I went and saw it - Me You

When this vehicle arrived at Westgate I went and saw it after hours that night. Then I followed up on Saturday the next day and went when the dealership was open. I was told the car had been sitting for days and it could not be started or test driven until the mechanics have drained and refilled the fluids. I called on Monday and got the same sales person that mentioned it was still in the shop. I called back on Tuesday and spoke with the sales manager Sam, that told me it was in the shop but an individual put a deposit on it. I asked why I was not offered that option when I was in Saturday and spoke with him and his sales team. He mentioned he did not know they were taking deposits. So I asked to be informed on the vehicles status. Sam called me on Saturday to tell me the engine is no good and they are sending it to the auction in a very concerning voice. I went back to the Facebook post and low and behold Shea listed the car as sold and then blocked me so I could not see his activity. I found out they did sell the car and Sam lied to me the whole time. I would be very cautious doing any transaction with this business. Update: Called back twice to talk to Joe Haslinger which I was told by reception he was the general manager. The first time was gone for the day, then the second time they left a note on his desk to call me and he decided his time was more important than a customers and handed it to his underwriter to handle. The underwriter calls and trys to explain that he is the owner and this was the "process" to gather information like this was new, even though everything is explained in the review. She was asking questions which were irrelevant and was talking in circles. Then said he left for the day now and would I like him to call me back. I said no because this shows that the culture inside this business is about them and customers are not important. Also shows that this mentality has been created and implemented from the top.

I just got my Honda CR-V. - professorkabir

I just got my Honda CR-V. This is the second Honda CR-V I bought from this dealership. This time Mr. John Haralambakos handles the sale. It was a very pleasant experience. John is a true professional and a perfect gentleman. I had to do some paperwork with Mr. Leo Jeon; a really nice person and a true professional. I have been dealing with this dealership for more than five years, and I am a very satisfied and loyal customer.

Today i had someissue about my 2022 Accord Hybrid i - vijaycbe19

Today i had someissue about my 2022 Accord Hybrid i talked to Budhi singh , such a nice humble service advisor help me and solved my problem.I will come to see him for my car service to him in future too.

Khaled Zayet was an outstanding salesperson who treated - Joan Short

Khaled Zayet was an outstanding salesperson who treated us, and elderly couple, with great respect and personal care for our needs.. a true gentleman who showed great patience and took time to explain everything without ever making us feel hurried or harrassed. My husband can write his own review but I needed to say a big thank you to Khaled for helping us buy our first new car since 1972. He is a star of Honda Hunt Club for his knowledge, personal skills and clarity. We are hoping that the negative reviews of your service department will not disappoint after our great experience with Khaled .

I had an appointment at 10. - JD

I had an appointment at 10.15am for a 1.5 HR quoted job. I was told my car would be ready between 3 and 4pm. The dealership manager kindly resolved this however word of warning. Not the first time I've had N\G results with service at this dealership. This issue seems insignificant reading other reviews however if they don't get customer feedback how can they know people are not happy with their service.

I cannot recommend Castle Honda to anyone. - Os

I cannot recommend Castle Honda to anyone. If you value transparency and respect as a customer, I strongly urge you to look elsewhere. Buying a brand-new car was supposed to be an exciting milestone for me, this was my very first new car purchase. Unfortunately, Castle Honda completely ruined what should have been a special experience. I purchased a 2025 Honda Civic Sport Hybrid, only to later find out that the dealership failed to disclose that the car had already been damaged during transport. That alone was upsetting, but it didn’t stop there. While the vehicle was still in Castle Honda’s care to be fixed due to the transport damage, it suffered even more damages and scratches, on the hood, upper and lower front bumper, both fenders, the driver-side headlight, and passenger-side front door. The lack of honesty and care is shocking. I trusted Castle Honda with my first new car, and instead I was left with disappointment, frustration, and a vehicle that was far from the “brand new” condition I was promised. What should have been a proud, happy moment turned into a stressful and upsetting experience. It got to the point where I had no choice but to escalate the issue to Honda Canada and file a formal complaint against Castle Honda. I had hoped Honda Canada could help, but they informed me that since the damages were caused by Castle Honda, it was the dealership’s responsibility to make things right. Honda Canada even reached out to Castle Honda on my behalf, and the dealership promised they would contact me. That call never came. Months went by with no response, not to my letter, and not to Honda Canada’s intervention. The complete lack of accountability and communication from Castle Honda has been beyond frustrating and deeply disappointing. To show just how frustrating this ordeal has been, here’s the timeline of my experience with Castle Honda. I bought the vehicle brand new on April 19th, 2025, and went to pick it up on April 24th, 2025. Upon inspection, I noticed scratches on the driver-side hood, as well as the upper and lower front bumper. On April 26, 2025, I returned to pick up the vehicle but found that the scratches on the driver-side hood and the front bumper were still present. Additionally, there were new scratches on the driver-side fender, the driver-side headlight, and damage to the driver’s window. On May 8, 2025, I was scheduled to pick up my vehicle at 4:00 PM. However, around 3:00 PM, Castle Honda contacted me to inform me that my vehicle had been damaged by the dealership while it was being washed. On May 12, 2025, I once again went to pick up the vehicle and discovered that the driver-side front bumper appeared grey and was fading. I also pointed out that the entire hood, bumper, and fender had additional scratches that were not present on April 24th or 26th. This was the third time my vehicle incurred new damages while with Castle Honda. On May 13, 2025, I contacted Castle Honda again after noticing more bubbles forming under the paint on the hood. On May 15, 2025, I went to pick up the vehicle and found it parked outside, covered in dirt and mud. I also noticed new damages on my passenger door and fender. Castle Honda explained that this damage was likely due to overspray from the body shop's work. When I asked if Castle Honda could fix these new issues, I was told no and they suggested that once I washed the vehicle, the marks would disappear, which never happened. To work so hard and finally achieve the dream of buying my very first brand-new car, only to have it ruined by this experience, has been absolutely heartbreaking. What should have been one of the proudest, happiest moments of my life instead turned into something stressful, discouraging, and deeply depressing.

I recently signed a new lease with Welland Honda and - johnmckay61

I recently signed a new lease with Welland Honda and received excellent service from Wyatt Watson at the dealership. Well done, Wyatt & thanks again.

When I bought my Civic Si, I paid for one upgrade to the - Zoltan

When I bought my Civic Si, I paid for one upgrade to the wheels and floor mats. I negotiated that the original wheels be included as well. When I showed up to pick up the car, they tried to renege on that deal. More recently I bought new winter tires there. Before long my tires were flat due to corrosion on the allow wheels and I had to buy two new tires. I suspect that they didn't clean off the corrosion and use bead sealer to check for leaks like they should have. They accepted no responsibility and between cleaning the corrosion and buying two new tires I was out $1,000. Cleaning off the corrosion is supposed to be done when you get new tires put on as part of that service. But they found a way to charge double. Clean the corrosion first, then call the customer two days later to tell them the tire isn't safe and needs to be replaced. So shady and/or incompetent. Either way, they don't respect their customers. They no longer offer shuttle services. I brought my car in for a 1pm appointment for tires and by 5pm it wasn't ready yet. Shop foreman was condescending and rude. They assume you are stupid and treat you as such. Stay as far away as possible.

I purchased a new Honda vehicle from this dealership - peterwbarry

I purchased a new Honda vehicle from this dealership several years ago. There was an issue with the warranty start date as my new vehicle had previously been ordered by another customer who didn't like the exterior color so he ordered another car from them but in a different color. The issue was that Honda Downtown had already registered the start date for the new car warranty for 45 days earlier which was supposed to be the delivery date of this vehicle to the previous customer. I noticed this discrepancy when I took delivery of my new car from them and I even had the General Manager initial on my copy of the Bill of Sale that he would amend the warranty start date with Honda Canada. This apparently was never done as I noticed this oversight about 6 months ago. I called the dealership and spoke to my sales rep and he apologized for the oversight on behalf of the dealer (but this was not my sales reps error). So I called and spoke to the new General Manager as the previous GM was no longer working there. Anyhow the new GM wouldn't amend the warranty start date as I couldn't find my copy of the BOS with the previous GM's initials on it. Honda Canada was fully aware of the warranty start date discrepancy as I had called them when I first took delivery of my new car. I also notified them again about 6 months ago when I realized that the dealership still had not done their originally promised due diligence to amend the new vehicle warranty start date to my original date of delivery. Honda Canada promised me that I would be covered for an extra 45 days in the event that I had a warranty claim. The issue that I have is not with Honda Canada but with the previous GM at this dealership who never did his due diligence to change the warranty start date to my actual date of delivery on my new Honda vehicle and then the present GM refusing to amend the warranty start date for me because I didn't have my copy of the BOS with the previous GM's initials on it. My sales rep at the dealership who still works there knew about this issue so he should have informed the new GM that this issue had actually happened. Honda Downtown really dropped the ball by failing to do their original due diligence and even after a change in General Manager they still refused to amend the warranty start date. As a result of this issue, my trust in this dealership would score a 1 out of 10!

Hello I am the proud owner of a 2026 Honda CRV Hybrid - rosalie.mccurdy

Hello I am the proud owner of a 2026 Honda CRV Hybrid Touring that I just bought yesterday at the Orangeville location. I was so happy to deal with Jack McAllister who was a great salesperson right from the moment we walked into the location. He made everything all easy and very accommodating. In my eyes all sales people should be like this. He explained everything to me. He gave me the opportunity to drive test the car and take my time with it. Jack was exceptional and went through everything with me. He was courteous and always very professional on all visits. I will always send friends and family to Jack. Purchasing a car with him made it all easier for me. He followed through on everything and he truly was exceptional and end of that story! Again, Jack thank you so much for your time and all your efforts in explaining things to me. I am very happy with my car and I know I made he right decision. Thank you Jack! Rosalie McCurdy. Proud owner of 2026 Honda CRV Tutoring Hybrid Model

Dealership's approach of not pressuring sales was very - Tom P

Dealership's approach of not pressuring sales was very much appreciative. Thanks Ryan &Action Honda .

A big shoutout to Cam in service and Ethan in parts for - Merry Christmas

A big shoutout to Cam in service and Ethan in parts for outstanding customer service.

They broke the infotainment system while trying to update - mh2025

They broke the infotainment system while trying to update it . Now it doesn't work and they won't repait it and Handa Canada is absolutely horrid as they will not replace parts even though the car is under warranty, and id 2 weeks old.

Vince Pizzi, was my Consultant. - Karen

Vince Pizzi, was my Consultant. I found him to be very Professional, Knowledgeable, Straight Shooter, Friendly, always had a smile, very Patient with all my ( lots of ) questions, and Courteous. I also felt I Trusted what he was telling me. I was nervous and a little stressed and he made me feel at ease and the whole process was stress free. He took care of all my concerns and needs. I would recommend him to anyone looking for a new car.

Very friendly and quite professional service from Pree - Huey

Very friendly and quite professional service from Pree during the purchase of my used CRV. Honest, detailed and she made us so comfortable. Will refer all friends to her.

Very excellent service especially to Samreen Sandhu. - edvard

Very excellent service especially to Samreen Sandhu. I will definitely recommend Honda Barrie and they will do their best that you will get your car and really good communications. Cheers!

There is no difference between Honda and Hyundai - mikhaiel

There is no difference between Honda and Hyundai anymore—no real reliability, just branding and marketing. In reality, the vehicles are very disappointing and not dependable.” Very disappointed with Kitchener Honda service. Paid over $4,000 for major engine repairs, but serious issues started immediately after. Warranty concerns were dismissed and no proper resolution was provided. Poor communication and unresolved problem despite multiple case numbers. During the active repair warranty period, I repeatedly reported ongoing concerns with the vehicle. However, these concerns were not properly diagnosed or resolved. Instead, I was advised that the vehicle’s age (2017) and mileage (200000km) were responsible for the problems. I do not accept this explanation, as the symptoms began immediately following the repairs and were later confirmed through diagnostic testing

We stepped in at Georgetown Honda an year ago and met - ilovetowatchsoccer

We stepped in at Georgetown Honda an year ago and met Yash Ghatge first time. We revisited almost 3-4 times and always looked for Yash as his first customer care was extremely pressure free. He open heartedly educated us on the models and deals. We are kind of people who do a lot homework and take our time to finalize big purchases like car. Every time we met, he did not judge us at all and repeated the same information education and kept us relaxed because we were browsing only that time. His non-judgemental approach with non pressuring customer care was free of marketing approach, which made us ask him questions freely. Every detail has been explained politely and respectfully. Honestly we were visiting other dealerships as well and could compare the dealing and found other places gripped us in pressure and it was difficult to walk out without buying car. Yash's highly professional, respectful customer care, patience and intelligent approach is highly commendable. He and his manager were on board to get us the vehicle and delivered it before time. We wish Yash and Georgetown Honda the very best of luck in future! definitely coming back for next purchase.

I have been dealing with Gore Motors for over 10 years - Morrow8423

I have been dealing with Gore Motors for over 10 years and I have always been very happy with their service. Gore Motors employee Dave Wheeler is a old school service person. Friendly, personable and very helpful. These are qualities that are seldom practiced anymore. I very much appreciated his service.

I can not express enough, how impressed I was today with - ldiamond18

I can not express enough, how impressed I was today with the service I received. Ian, the Service Manager, went above and beyond to help me with my car today. It is with his compassion, care and professionalism that my husband and I will be returning to Blue Mountain Honda in the future for our vehicles service. Ian, you are a valuable asset to Blue Mountain Honda. Thank you again for everything!!!

I went in for a recent 9am appointment for an oil change - rginwloo

I went in for a recent 9am appointment for an oil change and swap for my winter tires already on rims. It was a B1 maint. at apx 120,000km which would involve cleaning brakes checking and possibly replacing air filters along with a whole raft of other little things.They were nice to shuttle me home while service was to be done. They estimated 3 to 4 hrs. I had forgotten that my house keys were on the ring with the car keys so I had a neighbour drive me back to the dealership. I arrived here at 10:30 to see that the car was still where I had parked it. Seeing that I decided to wait at the dealership while they serviced the car. I complained to the service mgr that they hadn't looked at the car after 1.5hrs. They took it in right away at that point. Shop rates there are $145/hr. They had the car done in 1.5hrs (not the 3 to 4 hrs I was told). The bill has a total labour cost of $323 which I calculate to 2.23hr. I was overcharged by 0.73hrs which with my math is $106 more than I should have been. The final bill was $560. This is not the first time I have had issues with this dealership but I suspect it will be the last. They tried in the past to over charge me and I had damage to a gps in the past as well. They did replace it. I don't plan on taking my 2019 Honda Fit there for service again.