Toronto Honda

I had a great experience at Toronto Honda! The customer service was outstanding from start to finish especially with the Sales Consultant Calvin Robledo who genuinely cared in helping me purch The customer service was outstanding from start to finish especially with the Sales Consultant Calvin Robledo who genuinely cared in helping me purchase my first vehicle. I appreciated his patience and knowledge and I will definitely be coming back and recommending them to family and friends. In fact, I have already recommended my family member who will be purchasing a car next year. More

General Manager Bryan Smith is absolutely unprofessional. Tried to have a conversation with him about an ongoing issue that Honda has replaced 3 times in 4 years (A/C condensor), with the last install don Tried to have a conversation with him about an ongoing issue that Honda has replaced 3 times in 4 years (A/C condensor), with the last install done last year at this dealership. The warranty recently expired. I wanted to see if there was any goodwill or help available based on the circumstances if the part they installed last year was defective. As soon as I entered his office I was met with hostility and a "here's what we're going to do" attitude and kept interrupting me when I tried to explain my situation. He said if it's the same issue, they can try to ask Honda. I asked if I could get that in writing, he refused and asked why. I said it's because I don't have trust in the dealership since it was installed a year ago and they want to charge me for the diagnosis and subsequent repair. Eventually he took it personally, called me weird and told me to leave his office and that he doesn't want to have to call the police. I asked if I can bring my car to a different Honda dealership even though I started the diagnosis. He said he didn't know... as a general manager, he should know the info that took me literally 2 minutes to find online in his office. I then educated him that you can do that, had a choice word for him, and then left. I will be taking my car to a different Honda dealership. Avoid this dealership, terrible management and leadership, his employees seem to be a little scared of him too. More

My CRV was being serviced for a recall. I had been asked via text how I would like to handle my ride options - I chose a rental car. When I arrived at the Dealership, they told me that they I had been asked via text how I would like to handle my ride options - I chose a rental car. When I arrived at the Dealership, they told me that they did not have any rental cars available. When I inquired why, they seemed to be befuddled. I kept in communication with "Emily Carter", and informed her of my disappointment with the service and asked, four times, for a manager to contact me. Even though "she" promised to have someone contact me, this never happened. It turns out that Emily Carter is an AI assistant posing as a human being. However, when it comes to soliciting patrons for service reminders, Toronto Honda is relentless. I had to tell them several times to stop texting, calling, and emailing me for service solicitation that I never requested. They staff seem friendly enough, but clearly management is struggling to comprehend how to provide quality customer service. I will not be patronizing this dealership again. More

Working as a consultant at Toronto Honda has been rewarding. I take pride in empowering women through a transparent, supportive, and stress-free car-buying process. Thank you to everyone who has trus rewarding. I take pride in empowering women through a transparent, supportive, and stress-free car-buying process. Thank you to everyone who has trusted me with their vehicle needs! If you’re considering a new or pre-owned vehicle in the future, please feel free to contact myself, Aaliyah directly. I’d be happy to help you with your next purchase! 647-686-2533 More

TJ was great resolving a minor issue and JP was a great support in the sales process support in the sales process More

I lost $300 because my 2014 oddysey coil springs from Toronto Honda Parts did not perform to spec. My rear end dropped back to where my original 12-year-old springs had lowered to over time.... 1/2 - 3/4 Toronto Honda Parts did not perform to spec. My rear end dropped back to where my original 12-year-old springs had lowered to over time.... 1/2 - 3/4" tire to fender clearance, aka close to blowout. I don't know what to do now other than buy aftermarket spacers that I was trying to stay away from. Bushings are fair condition, bump stop new condition, upper seat half-life, new rear shocks, tires spec psi. More

My experience was poor. First, the salesman tried to charge me more than the advertised price. Then the car was delivered with a broken wing mirror plus stains and scratches First, the salesman tried to charge me more than the advertised price. Then the car was delivered with a broken wing mirror plus stains and scratches that the dealership had made no attempt to remove. They agreed to fix the wing mirror but when I came to pick up the vehicle a week later, it was only partially repaired and required a new part which was not in stock. A wasted trip! The wing mirror was eventually fixed but had necessitated two unnecessary trips to the dealership. They also removed the stain on the upholstery but I have had to take the vehicle to a detailer to have the scratches repaired. The general manager acknowledged that the episode with the wing mirror was unacceptable and offered me a $100 credit against a future service - trivial compensation for what they put me through. Having now read other reviews I am not surprised to find that I am not alone in my poor experience with Toronto Honda. Caveat emptor.. More

We had an outstanding experience working with Marco Haitas throughout our vehicle purchase. From start to finish, Marco was honest, transparent, and genuinely focused on helping us make the right decis Haitas throughout our vehicle purchase. From start to finish, Marco was honest, transparent, and genuinely focused on helping us make the right decision rather than simply making a sale. He took the time to answer our questions, provided truthful advice, and made us feel comfortable and respected every step of the way. What stood out most was his integrity and commitment to treating us fairly. We never felt pressured, and instead felt that Marco was truly working with us to reach an agreement that benefited everyone. His professionalism, strong work ethic, and genuine care for his clients made the entire process smooth and enjoyable. We highly recommend Marco to anyone looking for a trustworthy and dedicated sales professional. Thank you, Marco, for making this such a positive experience! More

Had a very underwhelming experience at this dealership. Staff seemed nice and friendly. Until there was an issue. No calls, just an email. Reached out to the general manager and nothing. I wish I had seen Staff seemed nice and friendly. Until there was an issue. No calls, just an email. Reached out to the general manager and nothing. I wish I had seen these reviews prior to dealing with them. Even trying to get a safety certificate copy is painful. Would not recommend the dealership. Such a black eye on the Honda name. More

BEWARE, IF YOU BUY A USED CAR MAKE SURE YOU TAKE IT TO A PRIVATE MECHANIC AS FOR THE PEOPLE THEY USE FOR A FITNESS CERTIFICATION SEEM TO BE VERY DISHONEST IN THEIR FINDINGS, I AM IN THE PROCESS OF CONTACTIO PRIVATE MECHANIC AS FOR THE PEOPLE THEY USE FOR A FITNESS CERTIFICATION SEEM TO BE VERY DISHONEST IN THEIR FINDINGS, I AM IN THE PROCESS OF CONTACTION MTO, AND OMVIC FOR FUTHER INVESTIGATION More